I can't comment on my massage, because I never got one. I had booked a couples massage for my husband and I for his birthday 2 weeks in advance, thinking a massage would be a nice surprise for him since we have a 6 month old. The day before our appointment I got a call confirming our appointment, I was more than looking forward to it. The day of our appointment I got a voice mail around 2:00 saying one therapist would not be there, that they would have to cancel my appointment. Being in the beauty industry, I thought it was strange they would completely cancel, and not try to book another therapist. After talking with the receptionist we booked another couples massage for the same day but a later time, after getting the babysitter to agree to a different time and changing our dinner plans. About an hour before our appointment (note: the second one I booked), I received yet another call canceling our appointment completely. Not only had I changed my plans once, now, on my husbands birthday I had nothing for him. I wouldn't recommend this business, and if you do try it out don't bother making any plans.

The front desk was incompetent and/or lazy. There were a bunch of them sitting there chatting and no one offered to help me when I walked in. I tried to book an appointment with a gift card and they gave me the run around. I'm never going back. Too bad because the massage was fine, the front desk ruined the experience. I much prefer The Massage Place on Victoria, great massages and they're less expensive without making you pay a monthly membership fee.

They rescheduled on me only a day or two before because the person I was scheduled with no longer works there. Then I went in for a 60 min massage and it was only 45 min… I talked with the management and they said it’s 50 min hands on and 10 min to get set up. But that was never communicated with me. Even if it is 50 min hands on I still got shorted 5 min. Overall really disappointing especially for the high price point.

Made an appointment for my husband a month in advance and my husband took time off work and was excited for it. He drove almost an hour to the location only to have them say they do not have the appointment scheduled and the girl he was scheduled with no longer works there. They never notified us, they never offered anything to compensate all our wasted time. I would not recommend this location to anyone.

Would never do service here because the manager isn't very good and can be immature and has bad cdtomer service. Best if you go get a massage somewhere else. That's the best idea. Getting a massage here would be a waste of time.

I've been here for facials multiple times over the last couple of months and have loved my experience! Jesse is wonderful and honestly, my skin glows for days after.

I really like Massage Envy in Santa Barbara. I think they offer a good, clean and calm environment and great therapists . I was attended by several therapists in the last 8 years . Some already left. My recommendations (as of 2019) are: for deep tissue go with Andy (he is great and very experienced). For a firm but painless massage, go with Gabrielle (she is new, pretty good). For a light one, good in days that we need a good night of sleep, go with Grace. There are many others that are great too; i do not recollect anyone that i did not like. If interested in facial, go with Jesse - she is wonderful and knows what she is doing.

Less than stellar. -Massage started 15 minutes later than the scheduled time. -Room was cold, and the massage table blanket was not turned on -Therapist very rushed -When asked how my massage was at the front counter, I told her it wasn’t that great, and she did nothing/ didn’t care. The therapist was very sweet, however It’s not unreasonable to have these expectations. UPDATE 1/3/19 Clicked on the link below, filled out the form, and have not received a response yet.