Red Lobster image

Red Lobster

Restaurant Bar Family restaurant American restaurant Seafood restaurant Event venue Crab dish restaurant Angler fish restaurant

One of the Most Reviewed Seafood restaurants in Santa Fe


Address

PLACE MALL, 4450 Rodeo Rd, Santa Fe, NM 87507

Website

www.redlobster.com

Contact

(505) 473-1610

Price rating

$$ $$

Rating on Google Maps

4.10 (1.5K reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 AM to 9 PM
  • Monday: 11 AM to 9 PM
  • Tuesday: 11 AM to 9 PM
  • Wednesday: 11 AM to 9 PM
  • Thursday: 11 AM to 9 PM
  • Friday: 11 AM to 10 PM
  • Saturday: 11 AM to 10 PM

Featured Reviews


Frequently mentioned in reviews: staff (11) service (10) server (9) time (9) great (9) experience (8) restaurant (8) good (6) lobster (6) Caroline (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Anna D. 2 years ago on Google
    This truly was an wonderful experience with my family. My father was in love with this place. The service was top notch and the quality of food was on point. Everything tasted fresh and was cooked with perfection. My seafood cravings were met. They have various plates that fit each of my family’s diet.
    3 people found this review helpful 👍

  • 2/5 M. O. 6 months ago on Google
    I really liked our server the first time.The food was just ok-good. Prepare for an avalanche of salt!! They had no whole main lobsters on my first visit!! The menu does not flow well at all. Trying to find side dishes, drinks, prices etc was a pain in the backside. The sailors platter sucks because it's mostly fried. It is a lot of food though. The baked potato is good loaded and it's quite well priced. Shrimp scampi and lobster Alfredo were the big winners overall. They are a tad withholding of the famous cheddar biscuits which is ridiculous. Some staff are excellent, others sub par. Plenty of parking. Typically no crowd or wait for a table. Music overhead is Billy Joel, john cougar mellencamp etc... prepare yourself for that and the salt.
    2 people found this review helpful 👍

  • 4/5 Ashley A. 7 months ago on Google
    Had a wonderful dinner, the ultimate feast was amazing!! Service was great and the strawberry margaritas are the highlight! ❤️ 20$ endless 🍤 shrimp was also awesome!
    2 people found this review helpful 👍

  • 5/5 Martin M. 5 years ago on Google
    Great experience. Food was good. Service was good. Drinks were perfect for me. Nice quiet environment at this location. I would recommend to someone who wants seafood and a decent dining experience at a quiet but somewhat casual restaurant.
    2 people found this review helpful 👍

  • 5/5 Pedro M. 1 year ago on Google
    Had my granddaughters birthday party here and the waitstaff were excellent. I had a free desert on my app, so I took it to my room. It was great, the chocolate cake with ice-cream. I had the the all you can eat shrimp. The scampi was the best. The restaurant was clean, staff very attentive, courteous and professional. We all loved the food. This was a great choice to come and have a birthday party at.
    2 people found this review helpful 👍

  • 1/5 Andrea B. 1 year ago on Google
    Horrible service! Not only did our server take longer than usual to attend us, she also attended other customers around us that came way after us first. Everyone there had an unwelcoming face. Our food also didn’t have much flavor. Toward the end of our service we asked for refills which she assured would be right out but she went to other tables to chat with the customers and was friendlier with them for some reason. We tried to grab her attention for the bill but we waited nearly 30 minutes and she never showed up, we had to go up to the front to ask the manager for our bill and only then did she take responsibility for our table.
    2 people found this review helpful 👍

  • 5/5 Joel S. 2 years ago on Google
    Our first time ordering (take-out) from this location. Unfortunately, we got shorted some of our food. However, I always say: it's how you handle a problem that is the measure of quality. And this place was absolutely masterful. As soon as I called, I spoke to Caroline who was professional and sympathetic. Her highest priority was finding out what was easiest for us. I went to pick up the rest of our food, and found that with it, we were given a bunch of extra stuff, including some delicious desserts. That sealed the deal. We'll be ordering from here often in the future. And kudos to Caroline for really showing Santa Fe how to do customer service.
    1 person found this review helpful 👍

  • 3/5 Ian B. 11 months ago on Google
    There were six of us for lunch on a Friday, and the restaurant was not at all busy. Three of us ordered the unlimited soup, salad, and biscuits. It took around 40 minutes for the biscuits to arrive and over an hour for us to get those soups and the rest of the orders; we never got the salads. One of the orders was wrong when it finally arrived. Two of the soft drinks (Dr. Peppers) were flat and watery.
    1 person found this review helpful 👍

  • 1/5 Meisha W. 1 year ago on Google
    Maybe it was just time of year or short staffed but we didn't have a great experience. We went at 2 on a Sunday. It was packed, probably because of the location near the mall. Our servicer was polite but unattentive. He didn't return and it took over 40 minutes for him to even come to the table. The food arrived warmish at best honestly it was closer to cold. We didn't have utensils.After we received our food. We actually had to go request our own. We were there for 2 hours with only 2 adults and a child. I wouldn't recommend if in a hurry.
    1 person found this review helpful 👍

  • 2/5 Our Family Clan T. 1 year ago on Google
    It Was the WORST RED LOBSTER 🦞 That We Have Ever Been Too! The Food Was HORRIBLE, My Fish Was OLD & TOUGH, My Wife's Shirmp Was Cold And Disgusting They Gave My Wife The Wrong Salad. And I Had The Clam Chowder Was TOTALLY GROSS!! The Only Reason I gave them a 2 stars was the Manager Gave 1 Meal Free, But in My Opinion It Should have been FREE BECAUSE IT WAS SO HORRIBLE!! I Should have known that as DEAD AS IT WAS THERE SHOULD HAVE BEEN A SIGN???
    1 person found this review helpful 👍

  • 5/5 JJ M. 1 year ago on Google
    The only reason I am giving a five star at this point is because of Lawrence who was the Saving Grace of the evening. The food was good but the service and positive attitude as well as attentiveness of Lawrence was phenomenal. If it wouldn't have been for Lawrence's professionalism and capabilities, throughout the meal as well as upselling, the entire evening would have been a wreck. The flip side is Caroline. She is the greatest detriment to this entire restaurant when I walked in while I was waiting for my party she was belittling and talking down to an an employee in front of another employee at the check-in stand. She did not stop or even consider stepping away when myself and other customers were walking in. I am highly dissatisfied with the fact that this would be allowed by upper management to have a person of the management staff putting such a bad foot forward in front of customers especially other employees as well when representing the establishment. I have been a restaurant owner, domestically and internationally, as well as still own a catering business and I would never consider treating one of my employees like this especially in front of customers or other employees. If a manager wants respect it's earned not just demanded and the way that she was disrespecting the employees and in turn while doing so in front of guests, disrespecting the guests This is highly uncalled for and unconscionable. Caroline does not deserve the position that she has with this company especially the way she handles staff because she can't even handle herself properly. Boo on You Caroline
    1 person found this review helpful 👍

  • 3/5 Beverly W. 1 year ago on Google
    People in the restaurant business are in it to make money and a name for themselves. None of them take into consideration those of us that have had gastric bypass surgery and still want good food just not so much of it. We do not have a normal size stomach so two shrimp and we are done. It's sad to say the restaurant doesn't care about your situation they just want their money. I've tried to explain and also show a medical card from my Dr but the attitude is still " sorry there is nothing we can do for you". I usually get up and leave. There loss. Some people just don't care
    1 person found this review helpful 👍

  • 1/5 Judy 2 years ago on Google
    I checked the website before going because I have celiac disease and can't have any gluten. The website has an allergy information section and listed gluten free options. I placed my order as stated on the website asking for no croutons on my salad and made it clear to the server, no bread, croutons, I can't eat any gluten. My salad was brought out with croutons. I sent it back and it was brought out again this time no croutons. I took two bites when I saw a croutons. They gave me the same salad and just took the croutons off the top. I sent it back again and at this point everyone else at my table was done eating, so I took it to go. No discount was offered, nothing. It's 4 days later and I am still so sick from this. Please educate your staff if you are going to state on your website that you have gluten free options, their careless can make people really sick. I eat out often and this was a horrible experience.
    1 person found this review helpful 👍

  • 1/5 Haris A. 10 months ago on Google
    My 11 year old went to this place, and when he paid for his food, the staff was literally yelling at him for not tipping. They talked to him about how little they make there and how he shouldn't be doing that. This is beyond ridiculous. You guys are lucky I don't live in Santa Fe, I wasn't there when this happened. I just found out about this. Bullying an 11 year old kid to pay tips? The next time I visit Santa Fe, I'll make sure I pay you guys a visit and DO NOT TIP, just to record your bullying and earning you TikTok fame. I'm so glad my 11 year old did not give in, and he refused to pay anything more than what he owed. Worst staff ever.

  • 5/5 Peggy W. 6 months ago on Google
    We received our drinks and our appetizers quickly, and they were delicious. Unfortunately, the server didn’t put the dinner order in on time. Once the manager found out that we had been waiting for close to an hour, she went back in the kitchen and had all of our food packaged up to go and comped the whole meal. That was a class act on her part, and she apologized and told us exactly why we had to wait and we appreciated her honesty and her generosity would definitely give her and the restaurant second chance.

  • 5/5 Sara K. 4 months ago on Google
    Definitely loved our service today. My wife and I had the greatest experience and really appreciated the great recommendations Stephanie provided. 💕She’s very diligent and pays attention to detail. Highly recommended and please ask for Stephanie, she is the greatest!🏳️‍🌈💕🥰🦀🦞🍤

  • 4/5 Ace R. 6 months ago on Google
    Just went here this week for my birthday. This was my first time EVER going and and first time ever trying lobster and scallops. It was honestly amazing and tasty, I cannot really judge to taste considering I have never tried it anywhere else. The waitress was very nice and polite and the food was very quick. The broccoli was sort of dry with the seasonings and kind of wet. Atmosphere was alright, a couple was staring at me eat and it was kind of weird but it's a public place so I can't really complain about that. Loved the coconut shrimp with that sweet dip they gave us. Can't rate the restrooms because I didn't go in. It was clean and decent, big enough Atmosphere.

  • 5/5 Monica G. 2 years ago on Google
    First stop since landing in New Mexico. Had to get my steak and lobster 😋 I never been to a red lobster although I have many back in Cali. I may say I'll definitely be returning to red lobster in the future! The hosts and waiters here are so nice, the food is great 👍🏼

  • 5/5 michael t. 4 months ago on Google
    Me and family went out to celebrate my grandmas birthday Saturday and our server Christina was awesome. The food could be better but overall the service canceled that part out. They were also busy so that can be a cause of why. For them being busy they did excellent! Thank you for making her day special, we will be back !

  • 5/5 Desiree B. 1 year ago on Google
    Food was fresh, we visited on a busy day and food was served quickly. Waitress was attentive and friendly

  • 5/5 Cris L. 5 months ago on Google
    Came here to celebrate my mother and brothers birthday and our server was Fantastic! The welcome wasn't as warm nor was my fish (ordered 'Today's Catch') but our server really took care of us! Thanks and God bless❤️

  • 5/5 China B. 2 years ago on Google
    Red Lobster is a tradition for me and my husband to have great food for anything we're celebrating. The staff was really friendly and helpful and it was a great atmosphere for date night.

  • 5/5 SimranRaj M. 10 months ago on Google
    My new Happy Place 🥰✨🥳 The Never-Ending Shrimp is an amazing deal. Lobster tail a la carte is also awesome. The new lobster cheesy fries are on point. The Lobster loaded baked potato also rocks our world. 🦞

  • 5/5 Gregory D. 1 year ago on Google
    I believe our server was Laurence not sure if that was his name but he was awesome made entire family feel welcome and was courteous and polite food was awesome but some of other staff were grumpy and just seemed annoyed at being there that is why I gave 4 star for atmosphere but overall was a pleasant dinner outing.

  • 1/5 Julian M. 9 months ago on Google
    We were seated, all the servers and passed by us and didn't even acknowledge us , good 15 minutes we walked out. The staff , including management need some serious training, I'm local not sure if I will ever go back

  • 2/5 Carol D. 9 months ago on Google
    Started off with no silverware, drinks took at 20 mins., ordered the unlimited all you can eat shrimp, false statement! Requested a second order, never came. Requested a refill for water, never came!! Server couldn't multi task. Very bad service!

  • 5/5 Sev S. 1 year ago on Google
    Great service ! Hostess sat us right away! Waitress was Christina and she was very attentive and welcoming, food came out right away! Will definitely be coming here again :)

  • 5/5 Crystal M. 1 year ago on Google
    Caroline the manager was an absolute delight! She was very accommodating after an otherwise unpleasant experience! She is the epitome of what customer service should look like and I and my children appreciate it immensely!!!

  • 5/5 Lady B. 2 years ago on Google
    Was a wonderful lunch as always. My grandson's plate looked so nice and he said it was the best meal ever.

  • 5/5 Mark R. 1 year ago on Google
    In California I'm not a fan of Red Lobster. In Santa Fe New Mexico I am a huge fan the Red Lobster at the mall is excellent at what they do. The 7 oz sirloin is a great deal a super tender steak cooked just right

  • 5/5 Desiree M. 1 year ago on Google
    Great dining experience! We were all seated in less than five minutes, the staff were all friendly, and the food was absolutely delicious! Our server, Lawrence, was excellent; he showed the perfect combination of attentiveness, professionalism, and friendliness. We will definitely be returning the next time we visit Santa Fe again.


Call (505) 473-1610 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Healthy options
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ Outdoor seating

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