1/5 Victoria L. 10 months ago on Google
My
husband
and
I
decided
to
splurge
and
book
a
deluxe
room
here
for
our
10
year
wedding
anniversary
and
it
turned
out
to
be
an
awful
experience
that
resulted
us
being
racially
profiled
and
treated
like
2nd
class
citizens.
They
have
a
complementary
breakfast
so
when
we
woke
up,
we
went
to
grab
some
food.
We
went
in
to
the
dining
area,
served
ourselves
some
food
and
went
to
find
a
seat,
suddenly
the
short
older
woman
with
black
hair
on
staff
abruptly
rushed
up
to
us,
in
the
middle
of
the
busy
dining
room
and
very
loudly
demanded
that
we
give
her
our
room
number,
it
was
very
apparent
from
her
tone
that
she
didn't
believe
that
we
were
actual
guests
of
the
hotel
and
when
we
gave
her
our
room
number,
she
almost
seemed
surprised
that
we
were
indeed
guests.
We
were
taken
aback
as
we
did
not
hear
her
ask
anyone
else
this
question
and
there
are
NO
signs
saying
we
needed
to
check
in
for
breakfast
nor
that
we
needed
to
verify
our
room
number
before
eating.
My
husband
and
I
were
shocked
and
absolutely
caught
off
guard
as
we've
stayed
in
many
establishments
with
complimentary
breakfasts
and
have
NEVER
experienced
anything
like
this
before...
heck
we
just
stayed
in
a
Disney
partnered
resort
in
Anaheim
and
didn't
have
this
happen.
We
sat
for
a
moment
stunned
by
what
occurred
and
ultimately
my
husband
decided
to
get
up
and
ask
this
employee
why
she
asked
us
for
our
room
number.
She
stated
that
they
needed
to
make
sure
"people
off
the
street"
don't
come
in
to
eat
for
free.
I
was
blown
away
and
felt
shameful,
embarrassed
and
completely
disrespected.
We
immediately
got
up,
without
eating
any
of
our
food
and
went
to
talk
with
Terry
at
the
front
desk.
Terry
actually
laughed
at
us
and
gas
lit
us
by
saying
the
employee
is
"the
sweetest"
woman
and
he
didn't
believe
that
she
meant
anything
by
it
and
that
they
do
have
to
make
sure
"some"
people
aren't
coming
in
off
the
street
to
eat
for
free.
Terry
offered
no
apology
whatsoever
and
completely
disregarded
us.
Terry
also
mocked
my
husband
by
saying
"The
manager
will
be
in
at
9am,
you
can
talk
to
him,
he
looks
a
lot
like
you
so
you'll
like
him."
We
are
Hispanic
and
later
when
we
talked
to
the
manager,
we
realized
that
Terry
was
basically
implying
that
because
his
boss
is
Hispanic
and
we
are
Hispanic,
we
must
all
look
alike
and
like
each
other.
I
believe
this
to
be
true
because
my
husband
and
Christopher
look
nothing
a
like,
the
only
commonality
that
they
shared
is
that
they
are
both
Hispanic.
We
ended
up
speaking
with
Christopher,
the
manager,
who
was
amazing,
he
sincerely
apologized
and
stated
that
it
isn't
standard
to
ask
guests
to
verify
their
room
number
and
he
would
address
the
issue
as
well
as
took
off
25%
of
our
bill.
I'm
thankful
for
Christopher
acknowledging
the
wrong
that
was
done
and
I
appreciated
that
he
did
his
best
to
make
it
right.
He
provided
A
plus
customer
service,
major
kudos
to
Christopher.
I
heavily
debated
on
whether
or
not
to
leave
this
review
as
I
have
felt
conflicted
since
Christopher
was
so
kind
and
understanding
but
the
reality
in
this
situation
is
that
it
NEVER
should
have
happened.
The
way
we
were
treated
was
disgusting
and
demoralizing.
I
am
a
2nd
generation
American
and
have
been
raised
to
love
this
country,
so
much
so
that
I've
dedicated
the
past
15
years
of
my
life
to
public
service
in
the
Federal
Govt.
I've
never
even
gotten
so
much
as
a
speeding
ticket
so
to
be
made
to
feel
like
some
bum
off
the
street
scrounging
for
free
food
was
dehumanizing.
I
hope
The
Inn
on
the
Alameda
takes
action
to
do
better
by
appropriately
training
as
well
as
educating
their
ignorant
employees
as
to
avoid
future
guests
from
being
targets
of
their
blatant
racism.
I
will
never
stay
at
this
establishment
again
nor
would
I
recommend
this
place
to
my
worst
enemy.
Thanks
Inn
on
the
Alameda
for
tarnishing
our
10
year
wedding
anniversary
and
reminding
us
that
racism
is
alive
and
well
in
2023,
even
in
NM.
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