(Translated by Google) I sent a package of NATURAL supplements to Mexico to help him from a serious disease that my Father suffers, Cancer. I always send packages every month by mail and this has never happened to me, sometimes I check customs but normally they let everything pass. This time in the same fedex office in Toluca, it was opened by its employees, which seems strange to me. They ask me for a thousand permits even from the government of their food administration chest or something like that. Permissions to pass be natural vitamins, are you kidding me? When in Mexico they sell all kinds of controlled medicines WITHOUT a prescription and they want to make excuses and excuses for me, and besides I have to pay more than I pay here for my products, I am speechless. I am trying to communicate with them and they no longer answer my emails and their phones are just for decoration because they don't even ring. Hopefully they never look at each other in a situation like this. I ended up calling fedex and asking for my return package, I will never again use this service at least not internationally, it would be nice if they had the same level of customer service that fedex offers here in the USA. (Original) Envie un paquete de suplementos NATURALES a mexico para ayudarle a una grabe enfermedad que sufre mi Padre, Cancer. Siempre mando paquetes todos los meses por correo y nunca me a pasado esto, aveces los checa aduanas pero normal dejan pasar todo. Esta vez en la misma oficina de fedex de toluca lo abrieron sus empleados lo que se me hace raro. Me piden mil permisos hasta del govierno de su food administration cofre o algo asi. Permisos para pasar be vitaminas naturales, are you kidding me? Cuando en mexico venden todo tipo de medicamentos controlados SIN receta y ami me quieren sacar excusas y pretextos, y aparte tengo que pagar mas de lo que pague aca pot mis productos, i am speechless. Estoy tratando de comunicarque con ellos y nada ya no contestan mis correos y sus telefonos los tienen solo de adorno por que ni timbran. Ojala que nunca se miren en una situacion como esta. Termine llamando a fedex y pedir.mi paquete de regreso, nunca mas vuelbo a usar este servicio al.menos no internacional, que bueno seria que tuvieran el mismo nivel de customer service que ofrece fedex aqui en USA.

(Note: this review is in English for the foreign nationals who send stuff to Mexico City.) This place is horrible! I cannot believe how inefficient and disrespectful this office is. First, even though I paid for PRIORITY shipment, it has taken over two weeks for my packages to move through the FedEx/customs offices. Next, the FedEx customs searched my packages (fine, I guess they have to) BUT they literally STOLE items out of my packages and THEN charged me for "import fees" for items I never received. Plus, my personal items were DIRTY inside the box when I received them. (I know what was in the packages because I packed the boxes when I was still in the US and sent them to my new address in Mexico.) It is heartbreaking the lies the agents will tell, how corrupt they are, and then how they will still try to extort money afterward. I WARN YOU, DO NOT SEND YOUR PACKAGES THROUGH FEDEX. Use DHL or some other service. (Also, ignore whatever replies FedEx agents respond to my post because I have contacted the customs agents and the customer service and all of them have ignore my messages. They know they were wrong!) Update: I have told what happened to several Mexican friends, and they sadly agree it is a "known" problem of customs agents stealing items. 🤬

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(Translated by Google) The Fedex service will always stand out from others in the market, additionally this station is one of the few in the country with enough space and with everything on hand for your shipments. If you receive from abroad they help you with your release at a low cost. (Original) El servicio de Fedex siempre va a destacar de otros en em mercado, adicional esta estación es de las pocas en el pais con espacio suficiente y con todo a la mano para tus envíos. Si recibes del extranjero te ayudan con tu liberación a un bajo costo.

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(Translated by Google) Terrible service, these people are not professional at all, I sent a package worth approximately 1000 dollars and they considered it lost, I requested a refund and they denied it. People trust that their packages will be delivered and these people take advantage of this to steal whatever they want. (Original) Pésimo servicio, esta gente no es nada profesional mande un paquete de un valor aproximadamente de 1000 dólares y lo dieron por perdido, solicite un rembolso y me lo negaron. La gente se confía de que sus paquetes serán entregados y esta gente se aprovecha de ello para robar lo que le da la gana.

(Translated by Google) Every time they are WORSE !!! I was already in communication with a representative who is only making fun of the client since the value of the content of the package that YOU lost was more than 3000 pesos plus the cost of the guide of 340 pesos and this cheeky only offered 1000 pesos of reimbursement, I HOPE SOMEONE DO SOMETHING, I DON'T KNOW IF YOU DEPEND ON # FedEx.US or are just a sorry franchise. (Original) Cada vez están PEOR!!! Ya estuve en comunicacion con un representante que solo se esta burlando del cliente ya que el valor del contenido del paquete que USTEDES perdieron era de mas de 3000 pesos mas el costo de la guia de 340 pesos y este descarado solo ofreció 1000 pesos de reembolso, OJALA QUE ALGUIEN HAGA ALGO, NO SE SI USTEDES DEPENDAN DE #FedEx.US o de plano sean solo una lamentable franquicia.

(Translated by Google) What's up with your terrible taste Fedex delivery service, my package is delivered to me in those conditions and also dirty, full of mud, and missing garments that terrible taste of this package is my first time receiving with fedex. And the guy who delivers me washed his hands saying that's how he received. THEFT. (Original) Que onda con su servicio de entrega Fedex de pésimo gusto, mi paquete me lo entregan en esas condiciones y ademas sucio, lleno de lodo, y faltan prendas que pésimo gusto de esta paqueteria es mi primera vez recibiendo con fedex. Y el tipo que me entrega se lavo las manos diciendo que así recibió. RATEROS.

(Translated by Google) I recently imported 4 cell phones for Christmas with the fedex ddp service and 2 of them were stolen by customs personnel. If you are reading this and want to import, send them blocked because at the slightest opportunity they will be stolen from you, or better choose DHL, they have never stolen from me. (Original) recientemente importe 4 celulares para navidad con el servicio ddp de fedex y 2 de ellos fueron robados por el personal de la aduana. Si estas leyendo esto y quieres importar, mandalos bloqueados porque a la menor oportunidad te los van a robar, o mejor elige dhl, ellos nunca me han robado.

Pues asta ahorita estoy esperando mi paquete en Tabasco me dicen que está detenido en Toluca y estan cobrando $5.740 x retornarlo a Canadá y si Los pago que irá al abandono no se me hace justo

Buna atención pero le falta manejar más rápido los envios