1/5 Chisei M. 10 months ago on Google
My
family
and
I
visited
this
restaurant
last
night,
which
was
my
second
time
dining
there.
I
had
a
great
experience
during
my
first
visit
for
lunch
last
Friday.
However,
our
recent
visit
left
us
extremely
disappointed
with
the
level
of
customer
service,
especially
considering
we
were
a
family
group
of
five,
including
a
senior
citizen.
1.
SERVICE
INCONSISTENCY
and
INFLEXIBILITY:
During
my
previous
lunch
visit,
they
offered
complimentary
salad
and
cold
tea,
but
these
were
not
served
during
our
visit
last
night.
While
it's
understandable
that
these
items
are
complimentary,
it's
unclear
why
the
offerings
varied.
Additionally,
when
I
ordered
a
sushi
platter
(mixed
hachimori)
last
Friday,
they
informed
me
that
ebi
was
unavailable
and
offered
additional
salmon
as
a
replacement.
However,
last
night
when
we
ordered
the
same
platter,
they
informed
us
that
a
particular
ingredient
was
unavailable,
but
when
I
requested
a
substitute
sushi
as
I
had
done
before,
I
was
told
that
altering
the
menu
was
not
possible.
2.
POOR
TABLE
MANAGEMENT:
Our
table
was
attended
by
different
servers
throughout
our
meal.
One
male
server
took
our
order,
a
female
server
informed
us
of
an
out-of-stock
ingredient,
and
another
male
server
brought
our
food,
including
the
initial
order
that
had
to
be
changed.
This
caused
confusion,
particularly
for
my
father
who
was
expecting
a
different
dish.
Unfortunately,
we
were
told
that
we
had
no
choice
but
to
accept
the
already
cooked
food.
3.
SLOW
AND
INATTENTIVE
CUSTOMER
SERVICE:
Despite
a
service
bell
placed
on
our
table,
it
was
challenging
to
get
the
attention
of
a
waiter.
It
took
approximately
two
minutes
of
trying
to
catch
their
attention
to
request
a
fork,
and
another
five
minutes
to
actually
receive
one.
4.
INADEQUATE
INVENTORY
MANAGEMENT:
The
restaurant's
inventory
management
appears
to
be
flawed,
leading
to
confusion
and
frustration
among
customers
that
could
have
been
easily
avoided
with
a
more
efficient
system.
Adding
to
the
issues
my
father
encountered,
we
ordered
six
pieces
of
mochi
and
were
initially
told
by
our
first
waiter
that
two
flavors
were
available.
However,
the
subsequent
female
waiter
informed
us
that
only
the
vanilla
flavor
remained.
To
our
disappointment,
during
food
service,
we
were
informed
that
only
one
piece
of
mochi
was
actually
available.
Overall,
our
experience
at
this
specific
branch
of
the
restaurant
was
terrible,
and
we
have
decided
never
to
return.
The
only
positive
aspect
was
the
service
provided
by
their
security
guard.
Note:
The
photo
I
have
uploaded
is
illustrating
the
situation
where
waiters
were
congregated
at
the
counter
despite
the
availability
of
numerous
unoccupied
tables.
This
occurred
while
we
were
making
an
effort
to
get
their
attention
in
order
to
request
a
fork
for
our
senior
citizen
companion.
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