4/5 Nicola S. 1 year ago on Google • 29 reviews
For
me,
the
closest
comparison
for
this
Spanish
department
store
is
the
British
department
store
John
Lewis,
although
you
can
sense
it
is
definitely
aiming
to
be
even
more
'high-end'
than
JL.
There
are
7
floors
in
all,
S3-S2-S1-B-1-2-3,
although
only
the
top
5
of
these
are
for
shopping.
For
those
with
young
children,
there
are
easily
located
toilets
on
S2,
next
to
a
fairly
basic
children's
play
area,
which
on
the
Store
Directory
is
oddly
translated
into
English
as
'Childish
Games'.
The
Store
Directory
(photo
attached)
suggests
there
are
toilets
on
every
shopfloor,
but
I
did
not
locate
any
on
floors
S1-3
whilst
walking
around
the
store.
If
they
do
exist,
the
shop
signage
for
them
is
poor/non-existent.
I
think
with
young
children
this
is
especially
important,
but
would
also
be
critical
for
some
other
customer
groups
too
to
have
peace
of
mind
knowing
where
they
are
if
needed.
The
strangest
part
of
my
experience
visiting
this
store
was
the
absence
of
a
dedicated
toy
department.
There
was
nothing
listed
on
the
Store
Directory
and
I
found
it
really
surprising
that
a
higher-end
department
store
like
El
Corte
Inglés
would
overlook
this,
given
the
type
of
clientele
they
are
trying
to
attract.
Eventually,
I
located
some
toys
within
the
hypermarket
Hipercor
on
the
1st
floor,
but
this
is
not
explicitly
listed
and
they
could
be
missed
if
you
didn't
know
the
store
well.
The
selection
of
toys
on
sale
in
Hipercor
is
comparable
with
a
Tesco
Extra
in
the
UK
in
terms
of
variety,
e.g.
Barbie,
L.O.L.
Surprise,
Hot
Wheels,
Lego,
and
many
more.
Overall,
I
would
give
the
experience
3.5/5
stars.
The
store
was
clean
and
bright,
with
an
excellent
mix
of
products
including
a
very
large
hypermarket,
but
most
of
the
staff
did
not
seem
particularly
approachable
or
keen
to
offer
help,
despite
the
store
being
reasonably
quiet
at
the
time
I
visited.
The
lack
of
a
dedicated
toy
department
and
the
absence
of
clear
signage
for
toilets
are
my
main
concerns
and
the
latter
is
absolutely
something
they
can
fix
easily,
if
they
wanted
to
improve
the
customer
experience.
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