(Translated by Google) We bought a transport for March 2020, due to the Covid pandemic, the hotels closed and everything was canceled. She wants to pay us back and tells us that she is not obliged to give us the service on the date that we CAN travel. The most incredible thing of all is that they insulted us and blocked us and now there is no way to communicate with them and they kept 6,000 pesos from us. In the photos we upload the screenshots so they can see the way they treat customers here. (Original) Le compramos un transporte para Marzo 2020, debido a la pandemia del Covid los hoteles cerraron y se cancelo todo. Nos quiere devolver el dinero y nos dice que no esta obligada a darnos el servicio en la fecha en que nosotros PODEMOS viajar. Lo más increíble de todo es que nos insulto y nos bloqueó y ahora no hay forma de comunicarse con ellos y se quedaron con 6 mil pesos de nosotros. En las fotos subimos los capture de pantalla para que vean la forma que tienen de tratar a los clientes aquí.

(Translated by Google) To be a service agency they are very intolerant of comments, questions and even criticism. You say something to them and they get defensive or you to your with client. Improve the customer service part with several workshops, they urgently need it! You are supposed to be the intermediary between the client and the hotel, therefore we must ask and question you (as an agency). Comment threats and blocking customers doesn't help you, it lowers the quality of your organization. You use the phrase "Of the abundance in our Hearts, our mouths speak." Now I invite you to practice these: * Treat others as you would want them to treat you. *The greatest result of education is tolerance. (Original) Para ser una agencia de servicios son muy poco tolerantes a los comentarios, las preguntas y hasta las críticas. Le dices algo y se ponen a la defensiva o al tu a tu con cliente. Mejoren la parte del servicio al cliente con varios talleres, lo necesitan con urgencia! Se supone que ustedes son el intermediario entre el cliente y el hotel por ende debemos preguntar y cuestionarles a ustedes (como agencia). Las amenazas por comentarios y bloquear a los clientes no les ayuda, les baja la calidad a su organización. Usted usa la frase "De la abundancia en nuestros Corazones, habla nuestra boca". Ahora yo le invito a practicar estas: *Trata a los demás como querrías que te trataran a ti. *El mayor resultado de la educación es la tolerancia.

Saludos, 2 estrellas por el manejo en atención al cliente, mucha falta de tacto y educación, es bueno trabajar en esa área con quiénes atienden el servicio. 5 estrellas por la rapidez en la solicitud, con la reservación y pago del hotel, reconozco que el proceso con ellos rápido, al que no le importe el mal servicio, pero si los resultados.

Nice

Best experience! Very knowledgeable! Comfortable buses! Great price and 4 and 5 stars hotels! Excellent customer service

(Translated by Google) All my national tours (South Deep Bay of Las Aguilas, Cayo Arena, 27 Charcos, Salto Limon, See the Whales), reservations to resorts and international trips (Colombia and Peru) have been through and accompanied 100% of the excellent service from Aura and their agency Fun Vacations Tours. 😁😁 (Original) Todos mia tours nacionales ( Sur Profundo Bahia de Las Aguilas , Cayo Arena , 27 Charcos , Salto Limon , Ver las Ballenas ) , las reservas a resorts y los viajes internacionales (Colombia y Peru) han sido a traves de y acompañados al 100 % del excelente servicio de Aura y su agencia Fun Vacations Tours. 😁😁

(Translated by Google) Very professional, I have had a very good experience with this travel agency. Every time I knock on their door they strive to find the best for me. I wish you continued progress and advancement for many years to come. (Original) Muy profesional, he tenido muy buena experiencia con ésta agencia de viajes. Cada vez que toco sus puerta se esmeran en buscarme lo mejor. Les deseo que sigan progresando y avanzando por muchos años.

(Translated by Google) I went on tours with my family to celebrate my daughter's 15 years, and I chose fun vacation .. waooo I was surprised it was my first time and I fell in love with their services since they recommended me one of their hotels, to a. Excellent price compared to other agencies was far below. They sent me the bauchers on time, the vehicle that took us first, very comfortable, I wait for your staff and an American style punctuality hahaha !! Unquestionably my next trip I will do it again with FUN VACATION (Original) Me fui de tours con mi familia a celebrar los 15 años de mi hija, y elegí a fun vacation.. waooo me sorprendió fue mi primera vez y quedé enamorada de sus servicios ya que ellos me recomendaron uno de sus hoteles , a un. Excelente precio comparado con otras agencias estaba muy por debajo . Me enviaron el bauchers a tiempo , el vehículo que nos llevó de primera muy confortable ,me espero su staff y una puntualidad estilo americano jajaja !! Indiscutiblemente mi próximo viaje lo haré nuevamente con FUN VACATION

5 estrella por el buen servicio, disponibilidad y rapidez. Es la tercera vez que solicito sus servicios y no tengo quejas. Gracias por todo Aura 🙌

100% Recomendada, todo lo que buscas en una agencia. 10/10.

(Translated by Google) Excellent variety of tours and offers, a very pleasant treatment by the owner and a quality service without waste, highly recommended, I would 100% travel with them again. (Original) Excelente variedad de tours y ofertas, un trato muy ameno por parte de la dueña y un servicio sin desperdicio y de calidad, muy recomendado, 100% volvería a viajar con ellos.

(Translated by Google) The worst service I have received in my life. Vacations twice a year with my family and really what a lousy service. There is no follow-up, you cannot ask a question because they respond with a boche as if you are bothering them. There is something called a customer service course that your staff should take. Thanks. (Original) El peor servicio que he recibido en mi vida. Vacaciones 2 veces al año con mi familia y de verdad que que servicio tan pésimo. No hay seguimiento no puedes hacer una pregunta porque te responden con un boche como que estás molestando. Hay algo que se llama curso de servicio al cliente que su personal debería de tomarlo. Gracias.

(Translated by Google) I used this agency for my trip to serenade punta cana and the truth is that they are very responsible with their clients. I'm already doing research to book my usual family vacation with them for the end of the year. I highly recommend it. (Original) Use esta agencia para mi viaje al serenade punta cana y la verdad es que son muy responsables con sus clientes. Ya estoy investigando para reservar con ellos mis acostumbrada vacaciones en familia para fin de año. Lo súper recomiendo.

(Translated by Google) They must improve something, even if we don't go on the tour of the agency, if they should call to find out if we arrived, ohh if we have any concerns with the hotel they didn't do it... Ehhh traveled with many agencies and in that part they don't get lost (Original) Deben mejorar algo, aunque no vallamos en el tour de la agencia, si deberian llamar para saber si llegamos,ohh si tenemos alguna inquietud con el hotel que no lo hicieron.. Ehhh viajado con muchas agencias y en esa parte no se pierden

(Translated by Google) I have known the agency since its inception and they are very strict with punctuality, and I see that as good because we must be aware of and respect those of us who arrive on time, and soon I will be taking advantage of a resort offer with my family!! (Original) Conozco la agencia desde sus inicios y son bien estricto con la puntualidad, y eso lo veo bien porque debemos tener conciencia y respeto por los que llegamos puntuales, y próximamente estaré aprovechando una oferta de un resort con mi familia!!

(Translated by Google) I have been traveling with this company for several years and so far I have not had any complaints, they are very responsible, punctual at the time of departure of the tours, respectful and fun. I recommend it 100%, close people have used it and have no complaints. (Original) Tengo varios años viajando con esta empresa y hasta el momento no he tenido queja alguna, son muy responsables, puntuales al momento de la salida de los tours, respetuoso y divertidos. La recomiendo al 100% personas cercanas la han utilizado y no tienen quejas.

(Translated by Google) Very good experience traveling with Fun Event, they really do their best to assist you and strive to make your trip a fascinating adventure. I have already traveled several times and have no complaints! (Original) Muy buena la experiencia viajando con Fun Event, de verdad se esmeran en atenderte y se esfuerzan en hacer de tu viaje una aventura fascinante. Ya he viajado varías veces y no tengo quejas!

(Translated by Google) So far the service provided by this agency is exceptional, I have been traveling with them to different hotels in Punta Cana for 2 years and their service is first class, good buses, a fun entertainment group and above all very responsible in their work. I congratulate the entire team, especially Mrs. Aura Crispin, for her excellent treatment and first-class attention. (Original) Hasta el momento el servicio que me brinda esta agencia es excepcional, llevo 2 años viajando con ellos a distintos hoteles de punta cana y su servicio es de primera, buenos autobuses, grupo de animación muy divertido y sobre todo muy responsables en su trabajo. Felicito a todo el equipo de trabajo en especial a la Sra. Aura Crispin por su excelente trato y sus atenciones de primera.

(Translated by Google) We bought transportation for a hotel in March 2020 and due to the quarantine all the hotels closed and everything was canceled. He told us that he could not return the money due to a NO refund policy and that we could take transportation any weekend from July, then when we sent him the date we will travel (since they do not want to return the money) we He says that he is not obliged to take us or give us transportation and he does not want to return the money. In the photos I will attach the captures of the conversations so that they see that the scam of this agency is 100% real. We already filed a scam complaint. This woman says that she is told to do damage when she blocks us for asking for her return, let me tell you that I do not need to hurt you and I have proof of everything I say. You blocked us and do not want to return the money or provide the service. (Original) Le compramos transporte para un hotel en Marzo 2020 y por motivo de la cuarentena todos los hoteles cerraron y se cancelo todo. Nos dijo que no nos podía devolver el dinero por una política de NO devolucion y que podiamos coger transporte cualquier fin de semana a partir de Julio, luego cuando le enviamos la fecha en la que viajaremos (ya que no nos quieren devolver el dinero) nos dice que no esta obligada a llevarnos ni a darnos transporte y no nos quiere devolver el dinero. En las fotos les adjuntare los capture de las conversaciones para que vean que es 100% real la estafa de esta agencia. Ya le pusimos una querella por estafa. Esta mujer dice que se le comenta para hacer daño cuando nos bloqueo por pedirle la devolución dejeme decirle que no necesito hacerle daño y tengo prueba de todo lo que digo. Usted nos bloqueo y no quiere devolver el dinero ni dar el servicio.

(Translated by Google) Excellent, it cost 600 to participate in all the attractions in an unlimited way. (Original) Excelente, costo 600 para participar de todas las atracciones de manera ilimitada.

What they put in terms of reserves is real, they are reliable in that aspect. But they have terrible customer service on WhatsApp, you ask them a question and when you tell them that you are not going to book yet, they disrespect you, they do not speak kindly to the customer. They need a customer service course. Apart from the fact that when I told him that they should improve customer service, they told me that I was the disrespectful one and that I should take the course, I told him that it was constructive criticism so that they could improve the service and the response was “I don't care.” "asked madam, anything that is not requested is incorrect."

Excellent service and organization from before the trip. Pending at all times.

Excellent experience!

The tour in general was great. A good chauffeur and bus. The experience itself to Cayo Arena was amazing. The food in the restaurant can be better and the restrooms too.

Our trip to Cayo Arena was tremendous! Maximum fun! Excellent punctuality! The best driver, bus in excellent condition. The food was acceptable, there could be a little improvement, a fried green was needed :) I was fascinated by my souvenir!! Keep growing for small improvements. 🙏

Very grateful and satisfied for the help more than service received by the agency; showing me options, cost-quality of hotels to visit, he was literally driving me crazy. Clear guidelines on the process, quick response to concerns at any time, and boy did it bother me! Everything as described to me was what I found in the hotel finally selected. We are already planning our next trip and it will certainly be with you. They can be approached with confidence, there is quality in the service.

The place is very good, the place is quite large, the food is varied, I particularly feel that they can improve, the rooms are comfortable, the only thing I didn't like is that the restaurants and the snack were very far away.

At first I had my doubts because it was my first trip through an agency, but when I arrived at the resort and they welcomed me, the experience was incredible, an excellent hotel and good assistance at every moment of fun vacations tours travels... Le doii 10/10