A matter of bad luck! My wife and I have chosen to go to Los Haitises and from start to finish it was an experience that did not correspond to what was sold. The park was beautiful, but communication with the local tour operator was disorganized. We left an hour late and with another tour that they joined us to at the last minute. There was no guide in English (two of us did not speak Spanish). Returning from Cayo Levantado was a journey since the guide who joined us told us that his tour was not going to our port and it was not his responsibility. Finally, the food was a chaotic experience, we waited two hours and among the disorganization they served us rice with chicken and pasta. No buffet. I attach the photo! Between the wait and the uncertainty, we didn't have time to enjoy the beach on the key. The ugliest thing was the handling of our complaint, and going into all the details they made us understand that it was a matter of bad luck, that it was unprofessional! I do not repeat nor recommend it. It was unpleasant and incoherent. Greetings,

We hired a tour with POLARIS buggies for $125 instead of $70 for 6 people. We paid an extra $100 to make it private. When we arrived they gave us other NON-POLARIS buggies, destroyed. Additionally, the brakes and steering did not work. During the excursion they broke down several times and had to come look for us. The buggies are started by making an electric bridge When we returned they wanted to put us in a non-private transport, we had to call the police. All the workers fled from there and no one took responsibility. Also, there are no covid measures. Ah! They also tried to scam us with the change by paying in € and not $. And they didn't want to give us an invoice. Of course, between this excursion and staying at the hotel, it is better to stay at the hotel. The next day we took an excursion with wannaboats and it was excellent. PS: I see that they do not accept bad reviews and instead of answering politely and trying to improve, they want to make it believe that the client is lying. The manager will answer that we did not hire that, but I have the conversations and the payments.

avoid and save cab $$$ I have been really impressed by the amount of excursions they do offer and set up a plan of taking the ones I am interested in. I went to the address posted here (Calle carlos perez ricart 13, Plaza Virgen, Arroyo Hondo 2, santo domingo DN 10605, Dominican Republic) during the listed office hours. I spent RD$ 400 for Ubers to the location just to find out that the office has been moved to a new location and is open only Monday to Friday 8 am to 5 pm. I asked them for the new address by WhatsApp and went there on Monday with an Uber ... well, we were close but they were not any signs or anything so the cab driver called them. The person responding the phone call did not even know it and promised to write a WhatsApp within 5 minutes. Of course he didn't. We drove back and even during the trip (15+ minutes later) there was no message and I doubt there will ever be one. Could have been a nice company for excursions but unfortunately not anything reliable.

They didn't fulfill anything they told us. We had to wait 2 hours on a boat and then catamaran in the sun without water and without music until it started. The open bar is a lie, only rum and no ice (a shame) On top of the catamaran there are more than 10 people and it is not clear why. They are rude and impolite to put it nicely. On the island of Saona they don't give you ice either. and basic food The return is by speedboat without warning you. You are on the island for less than 2 hours. They also charged us 15% more to pay by card. A theft Saona Island is beautiful. This is not an agency

Very good travel agency. I made an appointment with them to do Parasailing in Punta Cana and they took care of everything, including picking us up at the hotel. Recommended 100%.

I went with this agency on Isla Saona. Trip was nice, views were wonderfull but the services are lame. At 2 pm when we wanted to eat there was no more food and also the drinks went out. Tip: take snacks and water with you!

Third-class customer service by the owner itself. She was rude talking to us, yelling and mean, and hanging the phone twice. This is not a way to treat customers, whether you have the reason or not. The part you enjoy in Isla Catalina, although is not the best part in the island (which is Playa Grande), is fairly good. The best point was the kindness and behavior of the boat crew. If it wasn't for them, we would have asked for a partial refund. It's a shame, in nowadays situation, that an owner looses manners so easily as she did. Definitely not solution oriented.

I used him every time I go on vacation. the best ✌

The best experience even have in a tour in Dominican Republic, I'm 100%recommended this travel agency

(Translated by Google) Erik and the whole company have treated us very well. It is a 100% recommended company and team !! We will speak highly of you in Spain ;) (Original) Erik y toda la empresa nos han tratado muy bien. Es una empresa y equipo 100% recomendables!! Hablaremos muy bien de ustedes en españa ;)

(Translated by Google) They are the most complete, a novel National For any personal event, they decorated my excursion with a balloon as my birthday they made me my surprise at no additional cost (Original) Son Los Mas completes, a novel Nacional Para cualquier evento personal, decoraron mi excursion con globo como Dia de mi cumpleanos me hicieron mi sorpresa sin costo adicional

(Translated by Google) Very good company. (Original) Muy buena compañía.

Muy buen servicio, super puntuales

Excellent experience! Very professional. Erick was great, helpful and knowledgeable. We booked a trip to Saona and Altos de Chavon last minute and everything was easy and smooth. We were picked up right on time and vehicle was comfortable and spacious. Shutout to our driver Marino! Very professional and friendly. Will definitely use this service again.

The worst thing about excursions, they show you a brochure and you buy a service that they do not offer, everything is a lie, low quality, poor service and very expensive, NEVER AGAIN. My worst experience in the Dominican Republic.