(Translated by Google) - Plan a waiting time of at least 50 minutes during the week despite an appointment. - It is not possible to install glasses after 4:00 p.m. and not on Saturdays. Information that was always given to us too late. After asking, the information is currently only possible on Monday or Tuesday 10.+11.10.22, but only in the morning. Not at all the rest of the week. The glasses were ordered weeks ago, unfortunately you can't install them. - Counselor 1 at the first appointment was nice and good. Counselor 2 at the third appointment could only speak two sentences herself and had to keep running back to consult with her boss. It's a gamble here who you get caught. (We gave up on appointment 2 after 50 minutes of waiting.) - The best thing is that we were promised a discount, including a voucher, which was then quickly explained as a misunderstanding - it doesn't matter, because we won't be buying anything here anyway. (We had planned to buy three glasses there, which we will buy somewhere else after the whole circus.) (Original) - unter der Woche eine Wartezeit von mind. 50 Minuten trotz Termin einplanen. - Gläser einbauen nicht nach 16:00 Uhr und nicht am Samstag möglich. Infos die uns jedesmal erst zu spät gegeben wurden. Nach Nachfrage dann die Info aktuell nur Montag oder Dienstag 10.+11.10.22 möglich, aber nur vormittags. Den Rest der Woche gar nicht. Die Gläser wurden vor Wochen bestellt, leider schafft man es nicht diese einzubauen. - Beraterin 1 beim ersten Termin war nett und gut. Beraterin 2 beim dritten Termin, konnte nur zwei Sätze selbst sprechen und musste ständig nach hinten laufen um Rücksprache mit ihrem Chef zu halten. Hier ist es ein Glücksspiel an wen man gerät. (Bei Termin 2 haben wir nach 50 Minuten Wartezeit aufgegeben.) - das beste ist jedoch, dass uns ein Rabatt zugesichert wurde inkl. Gutschein, den man dann kurzerhand für ein Missverständnis erklärt - egal, denn wir werden hier eh nichts mehr kaufen. (Geplant hatten wir drei Brillen dort zu kaufen, die wir nach dem ganzen Zirkus woanders kaufen werden.)

(Translated by Google) I came just to have my glasses fixed. I was told to wait 5 minutes and then someone would come to me. After sitting for 20 minutes I didn't feel like waiting anymore. And no, the store was never full anywhere and there were other employees free, but I was simply ignored. (Original) Ich kam um nur meine Brille kurz richten zu lassen. Es wurde mir gesagt das ich nur 5 minuten warten solle und danach würde jemand zu mir kommen. Nach 20 min sitzen hatte ich dann auch keine Lust mehr zu warten. Und nein der Laden war zu keinem Zeitpunkt irgendwo voll und es waren auch weitere Mitarbeiter frei jedoch wurde ich schlicht weg nicht beachtet.

I went to Fielmann because I couldn't see clearly anymore. Eye test, advice and new glasses. It was super quick, but also super competent and objective. Super friendly team, top advice, never had the feeling that they were trying to “talk” me into something. Very competent and needs-oriented advice. The next pair of glasses will definitely be purchased from this team! Not just a thumbs up, but a crystal clear recommendation with 5 stars out of 5!!!!

Thorough consultation as usual, this time by Mr. Navarro Luque. He explained in details and took his time. Definitely recommend :)

Super Service 👍

I recently received four pairs of glasses and two hearing aids from Filmann and, as always, I am very satisfied. Furthermore, I have always been satisfied with Filmann for years. The staff is very well trained, and when I had cataracts, the staff recognized it immediately and sent me to the ophthalmologist... Oh yes, then it should also be mentioned that I received my eye test for free and had 100 euros to go to the ophthalmologist Have to pay....

I was there recently because I just wanted to have my glasses cleaned quickly. This might take half a minute. I was assured that a colleague would contact me “immediately”. Instead, I'm ignored for 10 minutes and just left standing there while employees talk to each other on the other side of the store. Then I just left because it was too stupid for me. I have practically always been a Fielmann customer and have never bought my glasses anywhere else. I'll probably buy my next pair of glasses somewhere else until you get this work ethic problem under control again!

These were my first and last glasses from Fielmann. Last time I waited 40 minutes to pick up my glasses only to get a pair that had +2.5 diopters wrong on one lens. Two weeks later I waited 50 minutes. Apart from the fact that the atmosphere in this store is incredibly staid and unpleasant, I have never had to wait so long for a clear sales pitch at any optician.

Long time waiting for Sehtest 1,5 hours

I went there to get replacement glasses. My advisor Mr. Sandbrink offered outstanding customer service. You might have to wait a couple minutes for a worker to come after getting seated. But the service is worth the wait. The prices are reasonable and I'm very satisfied as a customer. My only grievance is that there is no large selection/ choice of glasses for people with big heads.

I have been a Fielmann customer for many years and leave the branch super satisfied after every consultation. My last glasses consultation with the branch manager was super relaxed, and the contact lens advice from Ms. Labrenz was also competent and very satisfactory. I don't understand why many people complain about waiting times even though they come by without an appointment. Even with supposedly small work on glasses, I've always been helped, so I'm happy to take 10+ minutes if I'm then provided with a straight frame and free of charge! Leave the store for repairs. Thank you very much for your effort!

(Translated by Google) I've been here several times and I have to say that the branch is my absolute favorite Fielmann branch here in Hanover. The interior is bright, very spacious and clean. The most important thing: the employees are super friendly and courteous. The branch is also barrier-free! With every specialist I've been to, i.e. repairing glasses, adjusting glasses, advising on glasses - everything was perfect. Friendly advice, courteous service, WiFi access, I even had my own glasses repair kit for sale. In my experience, there is no better optician, branch anyway. The selection is also really large when it comes to products such as spectacle lenses, classic frames, sunglasses and contact lenses. I have a clear recommendation and can therefore not confirm the negative reviews in this branch. (Original) Ich bin hier schon öfters gewesen und muss sagen, dass die Filiale meine absolute Lieblings-Fielmann Filiale hier in Hannover ist. Die Einrichtung ist hell, sehr geräumig und sauber. Das wichtigste: Die Mitarbeiter:innen sind super freundlich und zuvorkommend. Die Filiale ist zudem barrierefrei! Bei jeder Fachkraft, bei der ich bisher war, sprich Brillenreparatur, Brillenanpassung, Brillenberatung - war alles perfekt. Freundliche Beratung, zuvorkommender Service, WLAN Zugriff, sogar eigenes Brillenreparatur-Set gabs für mich zum Verkauf. Meiner Erfahrung nach gibt es keinen besseren Optiker, Filiale sowieso. Die Auswahl ist zudem bei ihren Produkten wie Brillengläser, klassische Gestelle, Sonnenbrillen und Kontaktlinsen echt groß. Von mir gibts eine klare Empfehlung und kann daher die negativen Erfahrungsberichte in dieser Niederlassung nicht bestätigen.

(Translated by Google) I was there today with an appointment and I got in right away. The service was very good. The optician took his time so that I could really find the best glasses for me. Great service, good price, from now on I'm a Fielmann customer!!! Thanks (Original) Ich war heute mit einem Termin dort und ich kam auch direkt dran. Der Service war sehr gut. Der Optiker hat sich Zeit gelassen damit ich auch wirklich die für mich optimalen Gläser finden konnte. Toller Service guter Preis, ab jetzt bin ich Kunde bei Fielmann!!! Danke

(Translated by Google) I've been there twice and have had to wait ages each time despite being assured someone would be there shortly. The employee who did the eye test seemed competent, but the subsequent conversation with a colleague was a disaster. She didn't understand at all what I said or didn't listen. Then I went somewhere else. Shame about the wasted time. (Original) Ich war schon zweimal dort und musste jedes Mal Ewigkeiten warten, obwohl mir versichert wurde, es wäre gleich jemand für mich da. Der Mitarbeiter, der dem Sehtest gemacht hat wirkte kompetent, aber das anschließende Gespräch bei einer Kollegin war eine Katastrophe. Sie hat überhaupt nicht verstanden, was ich gesagt habe oder nicht zugehört. Bin dann lieber woanders hin gegangen. Schade, um die verschwendete Zeit.

(Translated by Google) Very nice personal. I wanted to exchange the sunglasses I bought a long time ago because they are very painful. The nice optician adjusted my glasses so that they are now totally comfortable to wear. I am 100% satisfied. Thank you for the service (Original) Sehr nettes Pesonal. Die vor längerer Zeit gekaufte Sonnenbrille wollte ich umtauschen das sie sehr drückt. Die nette Optikerin hat mir die Brille so angepasst das sie nun total angenehm zu tragen ist. Ich bin zu 100% zufrieden. Vielen Dank für den Service

UPDATE: My initial review may have been overly enthusiastic. I'm downgrading Fielmann to a more reflective 3-star review based on a subsequent experience I had with them. Two days after M. Steinhoff had done an excellent job with my glasses, I went to pick them up. Upon trying them on, I felt an unusual pressure at the back of my right ear. I brought this to the attention of the associate in charge of fitting, who was not M. Steinhoff, unfortunately. Despite her best efforts, the pressure persisted. As I had to travel and be out of Hannover for a week, I stressed the importance of getting this right. Regrettably, after one day of use, the pressure evolved into pain and ultimately a swollen, increasingly painful bump. As a result, I was forced to cease wearing my new glasses. Consequently, I've spent a week attending and presenting at various workshops and conferences without my glasses. The choice was between this or enduring severe pain. Upon my return to Hannover this morning, I promptly visited Fielmann to have the issue addressed, as I had a flight to Lisbon at noon. The service I received was lackluster. The staff member seemed indifferent and failed to rectify the problem. Now, I'm in Amsterdam, on my way to Lisbon, with a pair of glasses that are essentially useless. --------------------- My recent experience at Fielmann was nothing short of fantastic, which was surprising to find here in Hannover. Not only do most of their staff communicate effectively in English –a rarity in this town– but they also radiate genuine kindness, always ready to lend a hand. M. Steinhoff was a real game-changer. Steinhoff professionalism was evident in every step of the process: from testing my vision to helping me pick the perfect frames. Steinhoff was patient, taking all the time needed to ensure I was at ease with my choice. Honestly, I'd happily give Fielmann an extra star if I could, mainly due to the exceptional service provided by M. Steinhoff. Fielmann's service is not only efficient and swift, but they also employ well-trained assistants, ensuring a seamless customer experience. I truly appreciated the honesty and integrity they embodied throughout my visit. Keep doing what you're doing, Fielmann!