Planet Fitness image

Planet Fitness

Gym Fitness center Spa Personal trainer Spa and health club Tanning studio

👍👍 I’ve been working out here since they opened there doors and I absolutely love everything about this gym. First I will say that they have the friendliest staff of any other Planet fitness I’ve visited. Alicia is a crowd favorite there and it’s because she’s always greeting everyone with her big s... People often mention staff, equipment, location, machines, membership,


Address

367 Broadway, Saugus, MA 01906

Website

www.planetfitness.com

Contact

(781) 813-3757

Rating on Google Maps

4.10 (80 reviews)

Open on Google Maps

Working Hours

  • Saturday: 7 AM to 7 PM
  • Sunday: 7 AM to 7 PM
  • Monday: 4 AM to 11 PM
  • Tuesday: 4 AM to 11 PM
  • Wednesday: 4 AM to 11 PM
  • Thursday: 4 AM to 11 PM
  • Friday: 4 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: staff (9) equipment (8) location (7) machines (6) membership (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Bruce A. 7 months ago on Google
    I’ve been working out here since they opened there doors and I absolutely love everything about this gym. First I will say that they have the friendliest staff of any other Planet fitness I’ve visited. Alicia is a crowd favorite there and it’s because she’s always greeting everyone with her big smile and is always happy to help with any questions you may have. Her positive energy is contagious! This Saugus location is the biggest on the north shore and they have the cleanest and newest equipment. If you have the black card you can take a guest for free and you have access to the Planet fitness Spa massage beds and tanning beds. I highly recommend this Saugus Location to anyone looking for a great gym workout and quality experience!
    12 people found this review helpful 👍

  • 5/5 Tropical V. 2 years ago on Google
    Appears recently opened-new building. I have seen many locations in various parts of the country and I would easily rate this location #1 for the facility, equipment and helpful/courteous staff! The only downside I found was it's not fully 24 hours on weekends as you might be used if you are mostly closer to a city. However, most PF locations in smaller towns are usually not 24 hours so that was not a surprise. The faciity has generous number of aerobic and resistance equipment such that in a moderately busy time of day it's not hard to find a machine to use. I was most pleased to see the Bluetooth capability of the machines is actually utilized and the machines are mobile-device- connection-ready. The Bluetooth for music/ sound from the displays but I did use that feature, what I am talking about is Bluetooth for saving working data for record and later analysis of progress to make decisions about one's exercise program hence increasing the effectiveness of their workouts and gym membership. Patrons can use the LifeFitness app to record activity on aerobic exercise machines saving a digital log of their workout. Too many PF establishments, hotels etc that have these machines do not ensure this feature works. This locations stands out in this regard. I was able use one of the stationary bikes on the Zwift virtual cycling platform by connecting to the Bluetooth power signal broadcasted by the machine. The only challenge was determining the correct Bluetooth signal, as the airwaves in the building have power and cadence etc broadcast signal from all the BT exercise machines that are powered on. This could be fixed if management labels each machine with a BT broadcast ID# that appears in the selection options for users when they attempt to connect via bluetoot. In addition a few fully connected smart bikes such a from Wattbike or Stages would be a welcome addition for Zwifting or other online platform. It may seem counter intuitive but a gym can in fact attract customers with activities that are traditionally seen as obviating the need for a gym membership. For example, some people don't have space for a smart bike at home or don't want to spend the thousands of dollars it costs, but they would use one at their gym and pay the membership for the full array of equipment. Also it is attractive for travelers or patrons who work out at home and don't have their smart bike on the road, and also use a gym membership as supplementary to their home workouts when at home. Overall, it appears the facility reflects lots of attention to detail by the management which is commendable and appreciated.
    4 people found this review helpful 👍

  • 5/5 Jusny Mackenson L. 1 year ago on Google
    Lots of machine to train!! I love it
    3 people found this review helpful 👍

  • 1/5 Christine 10 months ago on Google
    Why is this gym even in business? If you feel judged and inform the staff none of them know how to handle anything as they're all too young and not management material. And good luck finding the actual manager lol. Never around! What kind of equipment do you want to use? A treadmill, a treadmill or a treadmill haha. By time you walk to the equipment you've already gotten your excercise...the walk is like a mile. If you like spin bikes pass on this gym. Not one to be found. If you like to not be judged, good luck. And I thought the meat market was the butcher shop! Nope! It's this gym! And if you don't like how things are going, forget informing this staff. They are children, not management. Sad that it's such a great location. Too bad they have not made the most of it with the people amd equipment that is in place. So, a big two thumbs down on this place! I won't be back!
    2 people found this review helpful 👍

  • 5/5 Bill K. 1 year ago on Google
    Great friendly staff always clean that's my gym
    1 person found this review helpful 👍

  • 5/5 Tom M. 9 months ago on Google
    Friendly staff, very nice place all around!
    1 person found this review helpful 👍

  • 5/5 George D. 8 months ago on Google
    Clean, well lit, comfortable and the employee at the desk is very personable. I am at the Saugus location because my home club, Reading, is going through renovations. I may just stay here!
    1 person found this review helpful 👍

  • 5/5 John D. 8 months ago on Google
    Saugus location is excellent. Nice layout and friendly, respectful atmosphere. All ages.
    1 person found this review helpful 👍

  • 1/5 Gabriela B. 5 months ago on Google
    I called them like a lot of times if they Can cancel my membership they always said that I have to write a letter, I don’t have the time to write a letter if I don’t go personally is because I can’t and I don’t live there and I just want to cancel a membership and the person that is on the phone he only keep saying that I have to write a letter I think that’s stupid and I asked him if I can talk with a manager he only said that he wasn’t in the desk and he don’t know a what time he comes back and he just put me on hold when I was talking to him I think that’s not right I hope somebody can respond me and help me with that issue
    1 person found this review helpful 👍

  • 5/5 Jim B. 1 year ago on Google
    Clean facility, good location, friendly staff, and plenty of people who are there to go in, work out, and leave. I prefer that over gyms that are like social clubs.

  • 3/5 Zoe M. 1 year ago on Google
    Great space, location and offerings, but soaps are not refilled in the restrooms often enough. Considering all the illnesses around, it would be nice to get my hands clean pre- and post-workout (as is recommended in every PF club). Arrived 2-1/2 hours before closing on a Sunday, and there was no soap in the restroom, so I told the front desk. An hour and a half later? Still no soap anywhere. Do better!

  • 1/5 Winter S. 11 months ago on Google
    I was stalked in there by a couple of men. One was watching me work out on one of the machines so when he went on the sane machine from his same point of view I filmed him and posted to my private Facebook page. A week later i got a call stating that they banned me from the gym. I explained first that I was being harassed but the assistant manager, Dan, did not seem to care about the harassment. Only about the post. I also stated I was unaware of their policy but again, he did not want to hear about it. He cut me off over and over again and then hung up on me. Also, there was no way they could have known it was me unless they violted my privacy and gave out my personal information to said member. I would not recommend this particular Planet Fitness to anyone as it is a franchise and run by ignorant people that do nothing to work with its members in a professional manner. The owner/Manager Rob, should educate his employees and especially his Assistant Manager on customer relations. If you don't want to be harassed in any form in my case by men, then I would stay away from this gym.

  • 5/5 Arachnid Nation (. 1 year ago on Google
    Super cool laid back staff. Very clean brand new facility

  • 5/5 Monika H. 6 months ago on Google
    Clean gym with equipment that actually works. Good customer service!

  • 5/5 rachid m. 5 months ago on Google
    Always clean and the staff are always very friendly and helpful


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