1/5 Karina T. 2 years ago on Google
I
rarely
write
reviews
so
when
I
do,
it's
either
because
my
experience
was
exceptional
or
completely
horrible.
In
this
case
it
is
the
latter.
Customer
service
was
just
atrocious
at
this
hotel!
We
will
NEVER
EVER
stay
at
this
hotel
again!
We
had
to
switch
rooms
because
of
the
noise
from
the
occupants
in
the
next
room
during
the
night
despite
our
booking
confirmation
saying
our
room
was
"sound-proofed".
We
have
an
8
month
old
baby
boy
and
the
receptionist
told
us
that
someone
would
bring
down
the
cot
down
for
us
but
nothing
happened.
I
called
housekeeping
because
it
was
bubs
nap
time
and
even
though
they
said
they
would
do
it,
nothing.
Finally,
more
than
an
hour
later,
a
staff
member
walked
by
our
room
and
found
hubby
waiting
outside
our
room
because
we
didn't
want
anyone
knocking
on
the
door
with
the
cot
because
bub
was
asleep.
We
told
him
that
we
were
waiting
on
the
cot
and
thankfully
he
went
and
got
it
straight
away.
I
also
left
a
pair
of
flip
flops
in
the
room
and
I
asked
reception
and
housekeeping
twice
that
day
of
they
could
get
them
for
me
but
nothing
came.
I
then
tried
to
call
housekeeping
and
it
just
rang
out.
Hubby
tried
calling
in-room
dining
twice
and
it
just
rang
out.
The
pool
bar
was
also
understaffed
which
resulted
in
long
cues
to
order
drinks
or
food.
The
next
day
we
were
checking
out
and
I
again
asked
about
my
shoes
before
going
to
breakfast.
I
asked
AGAIN
at
check
out
and
was
finally
told
that
there
was
someone
in
the
room
but
they
were
leaving
today
so
they
would
check
once
they
had
gone
(even
though
I
had
requested
housekeeping
to
check
several
times
the
day
before).
The
receptionist
checking
us
out
wasn't
the
friendliest
of
people
either.
When
we
got
home
the
hotel
rang
back
to
say
they
had
finally
checked
the
room
and
there
were
no
shoes
found.
Either
housekeeping
didn't
do
a
good
job
of
looking
or
someone
took
my
shoes
but
had
housekeeping
done
their
job
properly
and
checked
the
room
the
day
before,
they
would
have
found
the
shoes!
Then
we
see
a
charge
on
our
bank
account
by
the
hotel
which
we
did
not
authorise.
I
called
and
was
told
the
charge
was
for
a
bottle
of
red
wine.
I
explained
that
we
were
given
a
complimentary
bottle
of
wine
in
our
first
room
which
we
took
with
us
when
we
moved
(it
was
on
our
booking
confirmation).
The
receptionist
kept
insisting
that
housekeeping
noted
that
the
mini
bar
inventory
in
our
second
room
was
minus
a
bottle
of
wine
-
except
there
was
absolutely
NO
alcohol
in
that
room!
Not
even
in
the
fridge!
She
finally
said
the
charge
would
be
reversed
and
she
promptly
hung
up
on
me!
So
I
had
to
call
back
because
I
wanted
to
know
when
our
room
deposit
would
be
returned
to
us.
Even
though
I
explained
that
whoever
I
spoke
to
had
hung
up
on
me,
I
received
no
apology.
If
you
value
good
customer
service
do
not
stay
at
this
hotel!
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