1/5 Tanya H. 2 years ago on Google
I
received
fish
with
ich!
I
have
14
aquariums
and
have
been
fortunate
not
to
have
had
ich
until
now.
Purchased
least
raspboras
for
my
shrimp
only
tank.
It
was
clear
right
away
fish
were
sick.
Contacted
shrimp
fever
they
responded
with
ich
is
present
in
every
aquarium
and
offered
to
sell
me
medication.
I
provided
photos
of
fish.
They
responded
with
we
don't
sell
sick
fish.
They
acknowledged
the
fish
have
ich,
but
they
weren't
sick
when
shipped.
1
day
shipping
and
1
fish
completely
covered
in
spots
when
received.
I
have
spent
many
hundreds
of
$
on
livestock
with
this
company.
This
isn't
the
first
issue
I
have
had
with
them
but
it
will
definitely
be
the
last.
RESPONSE
TO
SHRIMP
FEVER
REPLY.
You
must
have
me
confused
with
someone
else.
I
never
received
DOA
shrimp.
As
for
shipping
I
live
an
hour
away
and
receive
shipment
next
day.
Paying
more
$
for
shipping
will
not
get
it
here
any
faster
so
just
an
excuse
to
charge
more
$.
For
how
covered
fish
was
in
spots
when
received,
it
was
clearly
sick
before
shipping.
You
claim
to
have
offered
replacement
with
next
order
if
I
paid
more
for
shipping?
That
was
months
ago
when
I
received
a
DOA
fish.
Nothing
was
offered
regarding
this
shipment
other
than
to
sell
me
meds.
The
extra
for
shipping
for
what
purpose.
Same
amount
of
time
in
transit.
Other
issues
it
didn't
bother
to
bring
to
your
attention
because
I
knew
you
would
do
nothing
about
it.
3
hillstream
loach
in
a
tiny
bag.
As
you
must
know
they
require
a
lot
of
oxygen.
2
out
of
the
3
died
within
12
hours,
the
other
has
recovered
and
is
doing
fine.
I
felt
I
needed
to
bring
the
rasboras
to
your
attention
because
I'm
sure
the
rest
of
your
tank
is
infected.
Your
response
was
immediately
defensive.
If
that
is
how
you
would
like
to
treat
your
good
paying
customers,
then
you
should
expect
a
bad
review.
Other
fish
keepers
have
a
right
to
know
how
you
conduct
yourselves.
You
offered
me
nothing
for
this
shipment,
why
lie
about
that?
Dear
Tommy.
Did
you
take
the
time
to
read
email
correspondence
between
Esther
and
I
before
you
posted
a
response?
I
didn't
require
assistance
in
diagnosis
of
fish.
I
communicated
I
received
fish
with
ich
to
which
she
responded
we
don't
ship
sick
fish.
I've
not
had
to
deal
with
ich,
but
am
aware
of
what
it
is.
She
didn't
have
to
explain
it.
I
did
not
refuse
to
treat
fish?
I
asked
what
she
would
recommend
in
shrimp
tank.
I
simply
said
I
would
purchase
meds
locally
which
I
did.
What
has
upset
me
about
this
was
the
the
reaction
to
my
communication
regarding
receiving
fish
with
advanced
ich.
The
defensive
response
to
not
shipping
sick
fish
and
how
ich
is
always
present
etc.
The
response
I
would
have
expected
is
I'm
sorry
that
has
happened,
and
thanks
for
bringing
this
to
our
attention.
Perhaps
a
recommend
treatment
in
shrimp
tank.
An
offer
to
replace
any
losses.
Also
the
untrue
statements
made
here
have
frustrated
me
to
no
end.
You
are
correct,
I
was
not
aware
higher
shipping
rate
would
provide
larger
box
and
more
water.
Esther
didn't
take
the
time
to
mention
that
when
I
said
I
didn't
see
the
logic
due
to
same
transit
time.
That
information
would
have
likely
changed
my
shipping
option.
I
did
not
say
hillstream
loaches
were
DOA.
I
Said
2
died
within
12
hours.
Perhaps
someone
could
have
mentioned
my
order
was
pushing
the
limits.
I
don't
ship
fish,
so
that
would
be
up
to
you
to
communicate.
Why
communicate
this
to
you?
Your
policy
is
clear
as
you
stated.
The
shipping
option
was
a
1
time
conversation
months
ago
regarding
a
DOA
fish.
Never
came
up
again
thoughout
my
many
orders.
If
a
customer
tells
you
they
received
fish
with
ich.
Maybe
don't
blame
the
customer.
It
comes
down
to
accountability
and
mutual
respect.
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