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😠 Manager Lucy and Assistant Manager Adam are extremely unprofessional and rude. Do not know how to talk to customers in person as well as over the phone. When making a return they expect you to return items that are not included in the box in my case a USB cable which is not provided by the manufact... People often mention store, location,


Address

Centre, 300 Borough Dr #102, Scarborough, ON M1P 4P5, Canada

Website

ca.shopatshowcase.com

Contact

+1 416-290-1019

Rating on Google Maps

3.50 (81 reviews)

Open on Google Maps

Working Hours

  • Sunday: 11 am to 7 pm
  • Monday: (Family Day Canada), Closed, Holiday hours
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: store (12) location (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Joseph A. 5 years ago on Google • 613 reviews
    I enjoy going to this place to find out their latest merchandise. My personal favorite is there for massager. What I like about this franchise is you're totally okay to come in and try out the merchandise without having the pressure of a salesperson trying to convince you to buy their product. Although most of the merchandise is made in China still I think there is something for everyone there as well as good gift ideas. Prices tend to be a little higher so I would encourage to compare online prices before making any purchases here.
    2 people found this review helpful 👍

  • 4/5 Simply E. 1 year ago on Google • 456 reviews
    Interesting store to shop... lots of trendy cool stuff. Price is ok. It is inside the Scarborough Town Center ground floor.
    1 person found this review helpful 👍

  • 5/5 Darrell D. 4 years ago on Google • 17 reviews
    Nicely stocked store located in the Scarborough Town Centre. Great place to get unique items gadgets etc. Many items available at clearance prices. Very helpful and cheerful staff.
    2 people found this review helpful 👍

  • 1/5 Kristel L. 6 years ago on Google • 12 reviews
    Everytime I visit this location, there's this one associate who always looks like she does not want to be there and hates her job. She never greets customers & I don't think I've ever seen her smile..ever. I stopped by today because their fidget spinners were on sale as part of their Father's day promo. She was in this morning so I asked her and confirmed if the fidget spinners were on sale. Of course, she wasn't rude but she wasn't welcoming either. If you've been to this location before, you probably have an idea who I'm talking about. I recommend going to other Showcase locations.
    2 people found this review helpful 👍

  • 1/5 Thao V. 2 years ago on Google
    I made an order online and came to pick it up today. I felt the way the lady talked was unfriendly, like screaming both on the phone and outside. Really bad customer service. Never going back to this location again.
    2 people found this review helpful 👍

  • 5/5 M L. 2 years ago on Google • 18 reviews
    Visited store last Saturday and did not get the name of the rep who helped my daughter and I. I was very impressed with his excellent service and his interactions with customers- helpful, patient, friendly and caring.
    1 person found this review helpful 👍

  • 1/5 Sanjaya K. 1 year ago on Google • 10 reviews
    I will never buy anything from this store again. I bought a Prime Ice pop flaver drink for $10 thinking it was something special. I just found the same drink at Circke K store for $3.50 This store is a complete rip off.
    1 person found this review helpful 👍

  • 5/5 Chanté 6 months ago on Google • 9 reviews
    SIM was absolutely AMAZING he really is a great asset to your company. He’s so helpful , kind and on point. Great customer service skills overall made me wanna shop all the promotions. I came in for something completely different.
    1 person found this review helpful 👍

  • 1/5 renisha i. 4 months ago on Google • 4 reviews
    I had a terrible experience where one employee named Angela was verbally abusive towards another employee because their system crashed and she became frustrated. It was very uncomfortable and I will never be returning.
    1 person found this review helpful 👍

  • 5/5 James T. 2 years ago on Google
    Adam was extremely friendly despite how busy they were at the time. I will definitely be coming back to this location.
    1 person found this review helpful 👍

  • 5/5 WeiDong L. 2 years ago on Google
    Great price great product, wish I know early

  • 5/5 Maria H. 1 year ago on Google
    My favorite store in the mall,

  • 5/5 hiam c. 1 year ago on Google
    I really like this store so maney thing you found

  • 4/5 Erika N. 1 year ago on Google
    Love their products! It’s a bit pricy but really good

  • 1/5 Anas H. 3 years ago on Google
    The employee purposely puts a final sale on my receipt even though I know I can get a store credit. Don't ever shop at this location ever.

  • 5/5 manu v. 3 years ago on Google
    Excellent customer service and friendly staff 👍

  • 1/5 Paloma P. 3 years ago on Google
    Very dissatisfied, bought face mask and also the face mask extender strap, the strap will not stay in place, it's made of soft silicone and it keeps on popping off, it will not even stay on for a second. Went to the store to return the already overpriced item and was told that is final sale. The item does not even pass the test, is useless and it does not serve it's purpose, just left the item on the counter top at the store and walked out very upset, I'm out about $8, but they lost a valuable customer.

  • 5/5 Roda Mel B. 3 years ago on Google
    Very friendly staff, i will for sure go back here. The prices are reasonable too.

  • 1/5 Jc G. 2 years ago on Google • 2 reviews
    Manager Lucy and Assistant Manager Adam are extremely unprofessional and rude. Do not know how to talk to customers in person as well as over the phone. When making a return they expect you to return items that are not included in the box in my case a USB cable which is not provided by the manufacturer . There were 6 items in the box all 6 were returned but they were demanding for a 7th item which is a the USB cable. When I came home and checked again there was no USB so I called the stc location and the assistant manager Adam claims that he has the exact same item at home and it includes a USB cable and did raised his voice at me and was extremely rude. Basically saying that I am lying without saying that I am. I returned it at another location the assistant manager there confirmed that there was no USB she went above and beyond to help me. Scarborough Town centre should hire better candidates to be their managers and assistant managers who can handle escalations in a civilized manner. So if Lucy and Adam don’t know about the products that they sell maybe should at least check before jumping into conclusions to see if the customer is returning what is included in the package first before demanding cables that are not included. Will never visit this location or recommend it to anyone if there was an option to give negative stars I would do so.
    5 people found this review helpful 👍

  • 3/5 comfy g. 4 months ago on Google • 1 review
    Love shopping at STC SHOWCASE, but I’ve been coming recently and started to hate coming in. There is a middle aged lady named Angela and she is very pushy. She does not know what personal space, she also has a really strong odour of cigarette which probably isn’t the best choice when the store brings in a lot of children. The other two gentlemen was very helpful, I believe his name was Av. He was super helpful, wasn’t pushy but very knowledgeable about all the products, convinced me to get warranty. Will for sure be back to see the guys again. Love this place!!!


Call +1 416-290-1019 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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