Suzy Shier | Le Château image

Suzy Shier | Le Château

Clothing store Womens clothing store Fashion accessories store

One of the Top rated Womens clothing stores in Toronto


Address

300 Borough Dr Unit #216, Scarborough, ON M1P 4P5, Canada

Website

suzyshier.com

Contact

+1 416-296-2020

Rating on Google Maps

4.40 (229 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 7 pm
  • Monday: (Family Day Canada), 10 am to 9 pm, Hours might differ
  • Tuesday: 10 am to 9 pm
  • Wednesday: 10 am to 9 pm
  • Thursday: 10 am to 9 pm
  • Friday: 10 am to 9 pm
  • Saturday: 10 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: service (28) store (27) Joey (23) customer (19) staff (16) experience (15) Suzy (12) shopping (11) clothes (11) Great (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 S.S.D.R 2 years ago on Google • 188 reviews
    Great shop for fashionable products. Purchased many things and My wife liked all of them a lot. ⭐️⭐️⭐️⭐️
    2 people found this review helpful 👍

  • 5/5 Nikki 1 year ago on Google • 10 reviews
    Joey was fantastic, as always! Professional customer service. Never leaves customers waiting in line. Attentive, kind, and friendly. Makes shopping at Suzy a true pleasure. Her bright red blazer was classy & lit up the mood in the store.😉
    2 people found this review helpful 👍

  • 5/5 Suzette M. 1 year ago on Google
    I am so happy, I found exactly what I needed to wear for my Birthday. Joey was an absolute pleasure and was so helpful in finding me the perfect rose gold outfit. THANK YOU JOEY for your attention, patience and most of all your extraordinary customer service, because of you I will definitely be returning to your store to shop in the future! :)
    2 people found this review helpful 👍

  • 5/5 Sandra C. 1 year ago on Google
    Excellent service, staff goes beyond for their customers, I notice team work, I came in to pick up my parcel I ordered on line. But Joey, Esther and Kishona was unbelievably. I stayed and purchase more items. I certainly will be back. purchase more item's.
    2 people found this review helpful 👍

  • 5/5 Maria A. 3 months ago on Google • 201 reviews New
    Kishona was amazing, she helped to fund what I needed for my trip. So kind and friendly. I love to come and shop here. The clothes are of amazing quality. Thank you all for an amazing service
    1 person found this review helpful 👍

  • 5/5 Crystal S. 2 years ago on Google
    The customer service here was excellent! Joey The manager was empathetic and actually wanted to help and the rest of the team actually seemed like they enjoyed their jobs! Service like this in retail is hard to come by. Good job!
    2 people found this review helpful 👍

  • 5/5 Rae H. 1 year ago on Google
    This location has been my go to for the last 12 years since we moved closer to that area. Simone, Seymone, Pauline and the rest of the staff make my shopping experience enjoyable everytime I go there. The music selection is always on point too, Suzy Sheir at Cedarbrae really brings life to that mall. Thank you ladies for your excellent service.
    2 people found this review helpful 👍

  • 5/5 Kim M. 2 years ago on Google
    I had the most amazing customer experience at Suzy Shier in Scarborough Town Centre with Joey White. Not only did she help me get the best price on a gift I bought for a team of 11 people in my business - her attention to detail, kindness, and engaging personality was absolutely refreshing. If you’re looking for a great shopping experience - Suzy Shier at STC - ask for Joey. Interacting with her with leave you smiling all day. Thank you Joey - your service was such an unexpected gift 😉
    2 people found this review helpful 👍

  • 5/5 Anna M. 3 months ago on Google • 14 reviews New
    I went to Suzy store at STC on a Saturday late afternoon. The store was busy and there was only one cashier working named Joey. She was working way beyond her shift because the employee who was supposed to replace her was late. In that busy pace Joey was very professional and patient with every customer. Giving her 10 stars. Thank you Joey!
    1 person found this review helpful 👍

  • 5/5 K K. 9 months ago on Google • 13 reviews
    Today I had so much fun shopping & the Sales Associate was so nice & professionalism was outstanding within the store! Thank you Fathema!
    1 person found this review helpful 👍

  • 5/5 Vanessa A. 2 months ago on Google • 8 reviews New
    I had one of the best shopping experiences this morning at the STC location. Both Dikia and Joey were easy to approach, friendly, easy to talk to, knowledgeable about their products and honest. I'll definitely be shopping at this location again. Thank you ladies!
    1 person found this review helpful 👍

  • 5/5 Rebeka S. 2 months ago on Google • 3 reviews New
    she is very friendly & she knows how to make customer happy , Really like her customer service , thank you
    1 person found this review helpful 👍

  • 5/5 Munmun B. 11 months ago on Google
    I always shop at Scarborough Town Centre Suzie. Joye always helped me to get the best product on the store. She doesn’t hesitate to go above & beyond to provide excellent customer service. I highly recommend Joye & STC Suzie.
    1 person found this review helpful 👍

  • 5/5 Dr S. 1 year ago on Google
    Joey is an amazing sales executive. She goes above & beyond to serve the customer. I appreciate her time & effort to make our shopping experience smooth & convenient. I wish Joey all the very best.
    1 person found this review helpful 👍

  • 5/5 Horace E. 1 year ago on Google
    Found a great bargain on a dress that was perfect for an event planned for my wife. Great customer service, the sales agent was very helpful. Great experience overall.
    1 person found this review helpful 👍

  • 5/5 Tom B. 10 months ago on Google
    Great prices, but even better service. Thanks Fatima for such encouraging and thoughtful help! Very pleased, will come back again!
    1 person found this review helpful 👍

  • 4/5 Darby C. 1 year ago on Google
    Wife was looking for a party dress for wedding. They have a good selection of dresses in the back of the store. They carry some Le Chateau branded clothing. The retailer that went out of business. Some of the dresses were priced attractively around $40-$50 with regular price in the $100's. Go check them out if you need formal or prom dresses. Great prices for the on sale items.
    1 person found this review helpful 👍

  • 5/5 Assia W. 1 year ago on Google
    Joey the best and kind sales person ever it was my first time to this store I had a the best experience ever she actually made my day love it thank you for the best customer service ❤️
    1 person found this review helpful 👍

  • 5/5 Bella R. 1 year ago on Google
    My experience at this store was wonderful! The associate Mathumai and Camile were so kind and helpful and because of them I walked out with a jacket that I love! Will be returning soon
    1 person found this review helpful 👍

  • 5/5 Tiffany C. 1 year ago on Google
    Had an amazing experience at this store location. I had a complex return situation and the manager Joey was outstanding. She was so professional and kind. Awesome experience.
    1 person found this review helpful 👍

  • 5/5 Lilian A. 1 year ago on Google
    The Suzy branch at Scarborough town centre is one of the best locations I've been to. Joey the manager and Hodan are so helpful, respectful and very down to earth. So glad that they're in that store. I'd give them 10 stars and not only 5! Thank you very much for your high quality service.
    1 person found this review helpful 👍

  • 5/5 Patricia S. 1 year ago on Google
    Joey did an exceptional job helping me to find clothing that suits my body type. The ptice was right. I will defintely visit again.
    1 person found this review helpful 👍

  • 5/5 Abby K. 1 year ago on Google
    STC Suzy is hands down one of the best stores! They have a bigger selection than other Suzy’s and some of the friendliest and caring staff. Hodan is amazing! She goes above and beyond to help, offered to look in the back for a size AND to call another store! Finally, offered to help me find the item I was looking for in the web site, all while running around helping other shoppers. Thank you Hodan!!! Thank you Suzy STC!!!
    1 person found this review helpful 👍

  • 5/5 Merline B. 1 year ago on Google
    Went to Suzy sher Scarborough town location trying to find clothing that fit me then come Joey with a pleasant energetic smile how can I be of help she went above and beyond in locating my size. I will definitely return to this location.
    1 person found this review helpful 👍

  • 5/5 Jemma C. 1 year ago on Google
    Wow Joey service is exceptional quality and priceless personality to make me really want to buy out tge entire store with joy . Vera is quality and her very high tolerance level I had to buy what she recommended because she definitely an assessment exert. Thank you my shopping experience was flawless overall .best service in this location. Continue growth . Cheers Jemma C.
    1 person found this review helpful 👍

  • 5/5 Jennifer L. 1 year ago on Google
    I was well taken care of by Joey, Hocken and San. They were so knowledgeable and friendly. The music in the store was on point and made me feel comfortable and welcomed. I will definitely be sure to continue shopping here. This was the first time I shopped here and I bought SO many things! I even shopped online after to try a dress on in another colour and it was a win too! Great staff and great experience!
    1 person found this review helpful 👍

  • 5/5 Juliet D. 1 year ago on Google
    Shanice went out of her way to accommodate my daughter and me. Rebecca was very friendly and helpful. Joey informed us of ways to save..
    1 person found this review helpful 👍

  • 5/5 Jai E. 1 year ago on Google
    Had a wonderful shopping experience. Found the staff extremely helpful, dealt with Darna and Hodan and their advice invaluable. They were very resourceful in hunting down my size.
    1 person found this review helpful 👍

  • 4/5 Masooma G. 1 year ago on Google
    The only reason I am giving a 4 star is because of the company's no return policy. Otherwise the staff is usually amazing. In particular, Rebecca is the reason why I am writing this review in the first place. She treated me with kindness. She truly loves her job and that is reflected through her care for the customers. Thank you for your service Rebecca, we need more people like you in customer service. Stay blessed.
    1 person found this review helpful 👍

  • 5/5 JULIA K. 1 year ago on Google
    I recently had another exceptional experience at this location. Rebekah, love the blue hair, took the time to explain my complicated situation with the refund/exchange policies and was patient from the moment I came till the moment I left. Also, Kianna was extremely patient and helpful in getting the items that suited me best. Thank you both for making an unfavourable experience the best it could be!
    1 person found this review helpful 👍

  • 5/5 Nabeela H. 3 years ago on Google
    I was there this past Sunday, right at closing. Shout out to the 2 girls who helped my mom and I. Great service. The business has really improved their style but it was the service from the 2 girls that would have me return!
    1 person found this review helpful 👍

  • 1/5 Manisha r. 3 years ago on Google
    Yesterday I went to this store and I tried on some clothes but one of the staff was so rude. I was trying clothes and I was not there to put their clothes back on hangers like they were earlier because i had to try number of clothes but she treated me so bad and rudely so I had to leave the store .Staff need to change their behavior and attitude towards customers. Bring some professionalism to your attitude.
    1 person found this review helpful 👍

  • 1/5 aly a. 3 years ago on Google
    I was bying a dress with my fiance today and our total approached to near 100, she said to make it 100 and we can get 60% off and membership card for free. We thought it was a good deal so we did that. At the end she gave us 60% off but made us pay 25$ for the membership card and then when we asked why because she said card was free she was like this is how the system works, if u want take it if not just take a refund. Staff was very rude and didn't accept their mistake and was showing so much attitude. Worst customer service ever.
    1 person found this review helpful 👍

  • 1/5 R G. 3 months ago on Google • 19 reviews New
    I was shopping from Suzy since last 7-8 years… I was driving from Etobicoke to Scarborough as I always got excellent customer service & collections there. Today, I had worst experience in a quality of customer service that I never had in my life. An employee came to me & started shouting in front of everyone that I used some shirts & I did not hang it back as it should be my job to arrange everything back as it was before. I just came to buy a party wear dress & a coat…. (Even the coat I was wearing at that time was purchased before 2 years from same branch of suzy….) that was at backside of the store. I did not see or pull any shirts from front part at all…neither I pulled any dress out as that was not the one I was looking for… I requested staff to let’s check camera before pointing me out & blaming me like I did a big crime… She did not supported that idea as she knew that she was wrong & in a fault… Before visiting Suzy, I visited Mango & Zara same day & Their staff collected clothes from my hands without my request & started preparing changing room, so we don’t have to lift them while choosing clothes…. I was given dresses in dressing room & told not fold it as it is their job, so customer can choose their clothes at their comfort…. I never knew that folding clothes was not the part of suzy’s employee’s duties? Does not suzy have staff to help clients. Why that employee was kept staring at clients and don’t do any work. I left store without purchasing anything as staff behaved like I should get out… & my husband did not want me to stand there for even a second… we ended up buying clothes from other brand… Definitely, I am not going to come to this store again… I will find another branch with the help of head office or will choose brands that has quality & well behaved employees. I request the branch owner to *****check camera first too see that staff was showing me shirt aggressively that I never touched***** & discuss with staff to learn some morality & ethics about how to behave with normal humans… & How to control their temperment when they don’t even want to work… Experience customer service staff would never point out to specific client in front of everyone especially when they don’t have a proof or they are not 100% sure. Better customer service is definitely out of her expertise.

  • 5/5 vimal k. 2 years ago on Google
    Love the clothes..alwsys fit...i have never had nay problem with the sizes

  • 1/5 Samar Ahmed A. 1 year ago on Google
    I am very upset with the way the lady at the cashier deals with me. She was very rude to me and was not polite in her words to me, and I am a single mother. She raised her voice at me and started speaking in a very low manner in front of my children. I have shopped from this store and spent about $700 in it, and in the end i was treated harshly and rudely. Unfortunately, this worker made me not want to return to this store, Unfortunate..

  • 1/5 viraj s. 1 year ago on Google
    Very unprofessional staff, rude and does not apologise for their duty. Store employee forgot to remove tag from the cloth and do not want to remove without receipt, eventhough the transaction was how to the staff. Please avoid going to the store to show the store owner for their employees unprofessionalism. I visited this store today, July 18th,2022 - 7.55 PM, please check the cctv footage

  • 5/5 Monica R. 4 years ago on Google
    A couple weeks ago I was in this store and I came across one of the Managers her name is Celine. She is the most welcoming, knowledgeable, and helpful person I have come across. I was just in there to look around but that did not stop her from helping me find things I might like. I will be visiting the store more often because of her. I noticed she was so kind to not only her customers but to her fellow employees as well. With the store being as busy as it was she still managed to attend to me and others with a big smile on her face.

  • 5/5 W C. 2 years ago on Google
    Great service and selection

  • 1/5 Miten P. 3 years ago on Google
    Worst service. Order cloths for Christmas. Never got an email for pick up. I hope i can give 0 ratings.

  • 5/5 Prasanth V. 2 years ago on Google
    Very good collection for Women..my wife is a regular!!

  • 5/5 Noor M. 6 months ago on Google • 2 reviews
    I recieived excellent custom er service of above and beyond. Kindness , patience and understanding . Great manager and Assistant. Special thanks to Sam/Joe
    1 person found this review helpful 👍

  • 5/5 Tveen M. 6 months ago on Google • 1 review
    Joey was very helpful, had lots of patience with us and had great customer service! Thank you very much Joey.
    1 person found this review helpful 👍


Call +1 416-296-2020 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Women's clothing
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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