1/5 Sinem S. 1 month ago on Google • 8 reviews New
On
March
25,
2024,
I
experienced
a
situation
in
the
Bikini
Berlin
parking
garage
that
deeply
disappointed
and
angered
me.
After
I
paid
my
€5
parking
ticket
at
the
machine
with
a
€20
note,
the
system
at
the
barrier
showed
me
that
my
ticket
was
not
valid.
I
rang
the
bell
at
the
counter
to
get
help.
An
employee
who
was
on
duty
at
around
2:30
p.m.
that
day
assumed
that
I
had
found
the
parking
ticket
and
had
not
purchased
it
properly.
It's
not
mine
and
I
should
literally
"turn
out
with
the
correct
parking
ticket".
This
insinuation
was
not
only
unjustified,
but
also
extremely
disrespectful.
According
to
the
employee's
system,
I
would
have
entered
the
parking
garage
at
a
later
time,
which
means
that
I
actually
paid
more
with
the
alleged
"found"
ticket
than
my
actual
parking
time
corresponded
to.
Why
would
someone
deliberately
steal
a
more
expensive
ticket
in
order
to
then
pay
more?
The
assumption
that
I
found
the
ticket
and
am
now
trying
to
cheat
with
it
is
absurd
and
hurtful.
What
was
particularly
striking
was
the
contrasting
treatment
of
a
subsequent
customer
who
had
apparently
lost
her
wallet.
She
was
politely
let
out
of
the
parking
garage
without
payment,
which
raises
the
question
of
whether
my
treatment
was
different
because
of
my
background.
The
situation
escalated
further
when
the
employee
refused
to
let
me
exit
the
parking
garage
and
insisted
on
presenting
a
“real”
ticket.
Despite
my
attempts
to
clarify
the
incident
by
asking
for
a
name
or
a
chance
to
speak
to
a
supervisor,
I
was
ignored.
Only
when
a
queue
formed
behind
me
and
the
employee
saw
camera
footage
confirming
that
I
had
paid
for
the
ticket
did
the
barrier
open.
I
would
like
to
emphasize
that
I
am
a
regular
guest
at
the
25
Hours
Hotel
and
often
use
the
Bikini
Berlin
parking
garage
for
meetings
with
business
partners.
However,
due
to
this
incident,
I
will
avoid
this
parking
garage
in
the
future
and
also
advise
my
customers
against
it.
I
call
on
the
management
of
the
parking
garage
to
take
this
incident
seriously,
not
only
to
apologize
to
me,
but
also
to
take
concrete
measures
to
ensure
that
such
discriminatory
practices
do
not
occur
again
in
the
future.
I
also
request
clarification
as
to
whether
the
different
treatment
of
customers
is
common
practice
in
your
establishment
and
what
steps
are
taken
to
prevent
discrimination
and
disrespect.
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