My experience with the E.Röll car dealership in Brake The driver's airbag on my Yeti was replaced as part of a recall campaign by the Federal Motor Transport Authority. When I picked it up, the master handed me the key and said the horn was broken, but it had already been broken before. On the way back I noticed that none of the steering wheel buttons were working anymore. The next morning I went back to the E.Röll car dealership in Brake. There the foreman told me that the failure of the horn and all steering wheel buttons had nothing to do with replacing the airbag and that there was no time to deal with the matter now. But you can arrange a new workshop appointment. Three days later I went to another workshop, where the receptionist told me that they already had a suspicion, but that they wanted to connect the diagnostic device first. After 3 minutes I was asked to go to my car. The mechanic had pulled out the airbag and showed me that the E.Röll car dealership had simply forgotten to plug in the second plug for the failed control parts. After another 2 minutes the error was corrected. Don't get me wrong, mistakes can happen anywhere. Does not matter. But telling me when I handed it over that the horn was defective and that was already the case before the airbag was replaced and then telling me the next day that the failure of all the steering wheel buttons had nothing to do with the replacement of the airbag is quite right surprising. I don't even want to say what I think about when I see this kind of behavior. What would have happened if the E.Rölls car dealership from Brake had taken on the matter? ADDENDUM to your answer: My mother would say in response to my recession: "If you don't have excuses, you're not worth embarrassing."

Friendly staff. Good service. I quickly got an appointment to repair my vehicle. Which is a rarity these days. Sometimes you have to wait 2 weeks. NOT at Röll👍 Gladly again

I was here for an oil change and inspection. Everything went well. The appointment was on time and all the employees were very friendly. It was discussed what would be done and how much it would cost. The car was even finished almost 2 hours faster than planned. The costs were right, except for €20.

Klasse Erfahrung! 800km vom Heimatort entfernt drohte ein Motorschaden bei längerer Fahrt, wenn nicht sofort repariert wird. Das Team war mega flexibel, sehr freundlich vom Empfang bis zum Werkstattmeister und hat uns kurzfristig eingeschoben, so dass wir nach 2 Tagen beruhigt wieder in den Süden fahren konnten. Daran kann sich manche VW-Vertragswerkstatt in Großstädten ein Beispiel nehmen!! (Translated by Google) Great experience! 800km away from home, there was a risk of engine damage on a long drive if it was not repaired immediately. The team was super flexible, very friendly from reception to the workshop foreman and pushed us in at short notice so that after 2 days we could drive back south with peace of mind. Some VW dealerships in big cities can take this as an example!!

Our family has been buying cars at the Erich Röll car dealership in Brake for over 25 years. And the most recent experience was again indicative of the great service. Although no car was purchased this time, services (registrations, etc.) were provided in a calm and competent manner as it should be, making customers happy. The employees are extremely service-oriented and professional. I am happy and grateful. Many thanks to the great team at the Erich Röll car dealership in Brake.

Großes Lob! Uns wurde auf dem Weg in den Urlaub sofort geholfen. Unsere Klimaanlage hatte bei Temperaturen über 30 Grad den Geist aufgegeben und so haben wir schwitzend beim Autohaus Röll angehalten, das zufällig auf unserem Weg lag. Dort trafen wir auf durchweg sehr freundliche und gut gelaunte Mitarbeiter, die sich unseres Problems annahmen. Wenige Stunden später konnten wir, nach fachmännischer Reparatur zu fairem Preis, unsere Fahrt angenehm klimatisiert fortsetzen. Wir waren mega-begeistert und können diese Werkstatt nur weiterempfehlen! (Translated by Google) Great praise! We were helped immediately on our way to vacation. Our air conditioning had given up the ghost at temperatures above 30 degrees and so we stopped sweating at the Röll car dealership, which happened to be on our way. There we met consistently very friendly and cheerful employees who took care of our problem. A few hours later, after professional repairs at a fair price, we were able to continue our journey comfortably air-conditioned. We were super excited and can only recommend this workshop!

5 Sterne für Freundlichkeit klasse Zeitmanagement, tolles Ersatzfahrzeug und ein gesaugtes Auto ☺️. Was will man im Außendienst mehr? Meine Inspektion wird weiterhin hier gemacht 👍👍👍

Von dem Service und der Wertschätzung die hier einem Kunden geboten werden können sich andere VW Händler im Umkreis ein Beispiel nehmen. Der Empfang ; die Dame sehr nett und freundlich macht auch Spaß mit. Habe mich sehr darüber gefreut. Der Werkstattmeister genau so, sehr nett, hört zu wenn man was berichtet und versucht zu helfen wo er kann und ist sehr freundlich. Habe meine neue Werkstatt gefunden :) Gruß Andreas (Translated by Google) Other VW dealers in the area can take an example from the service and appreciation that a customer is offered here. The reception ; the lady very nice and friendly is also fun to be with. I was very happy about it. The workshop foreman is exactly the same, very nice, listens when you report something and tries to help where he can and is very friendly. Found my new workshop :) Greetings Andreas

Ich hab innerhalb von 3 Tagen einen Termin zur Inspektion bekommen, sogar auf einen Freitag nachmittag, so dass ich nicht extra frei nehmen musste. Der Service war super nett und freundlich. Ich habe mich sehr gut aufgehoben gefühlt. (Translated by Google) I got an appointment for the inspection within 3 days, even on a Friday afternoon, so I didn't have to take extra time off. The service was super nice and friendly. I felt very well taken care of.

(Translated by Google) Incredibly friendly and helpful. A lot of care was taken to ensure that I got the car as soon as possible and that worked out perfectly. Great service and I'm more than satisfied with the car. (Original) Unglaublich freundlich und hilfsbereit. Es wurde sich sehr drum gekümmert das ich das Auto so schnell wie möglich habe und das hat auch perfekt geklappt. Super Service und auch mit dem Auto bin ich mehr als nur zufrieden.

Auf meiner Fahrradtour habe ich hier am späten Nachmittag mein E-Bike nachgeladen per Typ 2 Stecker. (Translated by Google) On my bike tour I recharged my e-bike here in the late afternoon using a type 2 plug.

Sehr nettes und kompetentes Personal, ich habe meinen Wunschtermin bekommen, die Arbeiten wurden schnell und sauber durchgeführt. Es wurde sich an der Info und beim Service Zeit für mich genommen. Kurzum, alles so wie man es sich wünscht. Ich werde in jedem Fall wiederkommen. Vielen Dank (Translated by Google) Very nice and competent staff, I got my desired appointment, the work was carried out quickly and cleanly. There was time for me at the information desk and at the service. In short, everything as you wish. In any case I will come back. Thanks very much

Great team. The advice was great and we ended up buying a car straight away. I would definitely like to buy a car there again. Ps: The service is simply great.

Today I took my Skoda to the workshop for a service appointment. Very good price-performance ratio and very nice service. I'd love to come back here.

Not very good service anymore. I'm still waiting for the call to repeat the general inspection including a cost estimate for repairing my vehicle, and that's as a long-standing customer. You don't feel like you're in good hands, plus the fact that when there was a break-in, my complete wheels were also gone, but the damage has still not been repaired after almost a year. It couldn't get much worse

Ein bemühter und hilfreicher Teiledienst, Entfallteile wurden beschafft und über eine weite Distanz zugesendet. Das alles auf Rechnung, d.h. mit innewohnendem Vertauen, dass die Teile auch bezahlt werden. Auch was den Kontakt anging, alles tadellos und unkompliziert. Dafür gerne 5*. Zu kritisieren habe ich die Versandgebühr von 6,50 € netto, bei tatsächlich angefallenen 3,99 € brutto. Die Differenz entfiel wohl auf den gebrauchten Karton aus der Makulatur. (Translated by Google) A tried and helpful parts service, discontinued parts were procured and sent over a long distance. All of this on account, i.e. with the inherent trust that the parts will also be paid for. As far as contact was concerned, everything was perfect and uncomplicated. Gladly 5* for that. I have to criticize the shipping fee of €6.50 net, compared to €3.99 gross that actually accrued. The difference was probably due to the used cardboard from the waste.

Sehr kompetente Beratung im Bereich Anhänger und das restliche Personal ist auch sehr freundlich und zuvorkommend. Gerne wieder wir sind sehr zufrieden. (Translated by Google) Very competent advice in the field of trailers and the rest of the staff is also very friendly and courteous. Gladly again we are very satisfied.

Wir haben und einen Anhänger geliehen, der verleihen, der Service war alles top. Aber der Ort wo man den hänger abholt und wieder hin bringen muss, hat mich sehr nervös gemacht, weil dort einfach mal die neu wagen stehen. Und man gerade mal so durch passt. Nicht gut durchdacht. Wenn da was passiert eieiei...

Service und Tüv wurde bei diesem Autohaus durchgeführt.Schnell, flexibel und unkompliziert. Ich bin sehr zufrieden gewesen und komme bei Bedarf gerne wieder zurück.

Komme immer gerne vorbei. Sehr tolle Mitarbeiter und super Service. Auch wird hier einem kein unnötiger Kram verkauft. (Translated by Google) I'm always happy to come by. Very nice staff and great service. Also, no unnecessary stuff is sold here.

Kompetente Beratung, Freundliches Team und insgesamt ein super Service. Absolut empfehlenswert!

We took our Golf to E. Röll for an inspection in Brake on May 10, 2023. What was done during this service, what the "extended scope of inspection" is, how much tread depth the tires have, what air pressure, whether the brakes are OK, etc., etc., etc. We didn't know at first because we... did not receive a maintenance list/service checklist. We also commissioned a wheel alignment with calibration of the radar sensor for ACC and the calibration of the front camera. According to Mr. Hölken, the camber on the front axle was not corrected because it was only slightly out of tolerance and the effort required to correct it was high is disproportionate. - This effort was not worth it, but was still calculated at 41.48 net! There was also no record of this measurement. There was no response to an email in which we complained about the circumstances for two weeks. It was only when we asked on May 29, 2023 that they were forced to respond by email - they would take care of it, minutes would be sent by email - the printer was malfunction. On July 9th, 2023 we hadn't heard anything again - we asked again by email - the answer was prompt - only defense and the right to make improvements were demanded, but not a single word expressed any regret. In addition, the position "Camber on the front axle adjusted", which was invoiced, although not carried out according to Mr. Hölken, was not explained and there was also compensation or an apology..... On July 14th we received an inspection maintenance checklist via email after more than two months. There would only be a record of the wheel alignment if we had our vehicle measured again by Röll. We refused this, the vehicle had long since been with another VW partner at that point, as we wanted our vehicle to be professionally adjusted and serviced according to the manufacturer's specifications and in a verifiable manner in the event of resale. Röll is obviously not capable of doing this.

Wollte dort ei. Gebraucht Wagen kaufen habe extra Geld bereit stellen lassen schreib ich Kauf den Wagen er kann den Kaufvertrag fertig machen Sagt noch zu mir das Auto soll in Deutschland bleiben Und dan verkauft er in einfach ins Ausland oder weiß Gott wo hin So ein unseriösen Autoverkäufer hab ich noch nie kennen gelernt dan. Nicht mal die Eier in der Hose auf meine WhatsApp. Zu antworte. Da man das Auto ja schön geredet hatt bla bla bla Will nicht ins Ausland verkaufe. Dan doch nicht Das ist mir passiert wollte in so einem Preis Segment ein Auto kaufen über 50.000€ und dan so was Echt unverschämt

Am Empfang eine sehr freundliche und aufgeschlossene Dame die mich zu erst begrüßt hat, dann ging es an die Unfall (wildunfall) Aufnahme wo sich erst kein Mitarbeiter drum kümmern wollte, einer erbarmte sich dann trotzdem und sagte in einer Woche ist der Kostenvoranschlag fertig und was der mich kostet. Nach 1,5wochen habe ich angerufen, da war der entsprechende Bearbeiter nicht mehr da, erst nach 2wochen und mit mehr Kosten als vereinbart bekam ich den Kostenvoranschlag..

Diese Werkstatt war einmal gut, nun ist sie nicht mehr zu empfehlen. Die im Vorfeld besprochenen Reparatur arbeiten, sind nicht ausgeführt worden, somit ist das Vertrauen weg. (Translated by Google) This workshop used to be good, now it is no longer recommended. The repair work discussed in advance has not been carried out, so the trust is gone.

Habe hier meinen neuen gebrauchten gekauft und bin sehr zufrieden. Auch wenn es bei mir nicht um die Ecke ist kann ich das Autohaus trotzdem empfehlen. (Translated by Google) Bought my new used one here and am very happy. Even if it's not around the corner from me, I can still recommend the car dealership.

Na drzwiach jest informacja ze w sobotę jest otwarte od 9:00 do 12:00. Byłam o 11:45 i już zamknięte, dlaczego?

Friendly, almost warm atmosphere, high level of professional expertise and great willingness to help in an emergency situation. Shortly before our planned trip home from vacation, our infotainment failed - boot loop - and the battery was empty. Even on Friday afternoon, unannounced and strangers, we received spontaneous help. At worst it would have The affected control element has to be replaced expensively and with delivery problems. The great team surprised us on Monday with a completely restored infotainment system, ready for the long drive home. At a really very reasonable price. More than 2000km later everything is still tip-top. Thank you very much!

Last week I had my Golf inspected with additional repairs at the Röll car dealership. Everything went great, from the friendliness of the staff when making an appointment to picking up my car, the price was also great, and the inside of my Golf was also completely cleaned, which is no longer a given, mega! I can only recommend the car dealership Wärmsteins.