1/5 Jennifer S. 2 years ago on Google
This
location
is
in
need
of
better
management!
read:
Today
I
had
a
grooming
appointment
for
my
puppy
.
As
I
walked
in
the
vibe
was
completely
off.
Didn’t
feel
welcomed
at
all
.
My
attention
was
immediately
drawn
to
the
back
where
a
female
groomer
by
the
name
of
Adriana
was
grooming
a
small
white
dog
.
She
was
yelling
at
the
dog,
being
aggressive
towards
the
dog
and
screaming
At
the
dog
and
I
quote
(it’s
not
my
fault
you
have
knots
blame
your
mother
)
as
the
dog
was
trying
to
free
himself
from
her
because
it
was
clearly
hurting
him
the
manner
In
which
she
was
brushing
his
tail
hair
.
Before
I
knew
it
I
addressed
the
lady
that
was
registering
my
dog
about
her
treatment.
Welp
I
think
it
also
resulted
in
them
cancelling
my
dogs
grooming
appointment.
Rundown
of
the
situation:
I
walk
in
and
give
them
my
dogs
records
.
I
told
stefanie
he
is
going
through
his
seasonal
shedding
and
we’re
not
sure
if
the
shampoo
we
used
may
not
be
doing
him
good
.She
checks
him
all
over
looks
at
stomach
area,
checks
for
rashes,
my
dog
doesn’t
have
any
signs
of
any
skin
issues
or
rashes
.
No
redness,
no
scratching
,
no
dandruff
nothing
!
She
proceeds
to
give
additional
treatment
advice
that
would
help
with
sensitive
dogs
and
I
explained
that
I
just
wanted
a
low
cut
and
what
ever
she
felt
was
best
for
him
.
She
takes
my
pup,
I
start
to
leave.
I
again
address
the
groomers
behavior,
but
not
one
person
seemed
concerned
or
embarrassed
that
I
as
a
client
was
witnessing
this
behavior.
She’s
rolling
her
eyes
at
me
but
stops
making
comments
about
the
dog
.I
walk
out
expecting
to
go
run
errands
while
he
gets
pampered.
Suddenly
an
associate
is
running
after
me
telling
me
that
I
needed
to
come
back
in
for
further
questions.
As
I
walk
in
I’m
told
they
are
refusing
my
dog
because
of
the
way
he’s
shedding
.
I
explained
to
her
again
it
was
seasonal
shedding,
we
have
experienced
this
last
year.
I
asked
what
were
her
concerns
.
She
said
he
may
have
something
wrong
.
My
dog
has
been
to
the
vet
and
is
healthy
.
We
had
gotten
blood
work
and
everything
.she
proceeds
to
says
oh
maybe
the
dog
has
mange
.
I
assure
her
that
my
dog
was
seen
by
vet
and
that
we
had
again
experienced
this
once
before
even
with
his
sibling
.
I
ask
to
speak
to
the
manager
by
the
name
of
John
.
He
tells
Stefanie
that
they
could
not
refuse
service
based
on
assumption
and
to
provide
the
service
At
no
cost
.
One
I
wanted
to
pay
it’s
my
responsibility,
but
for
a
second
I
was
pleased
by
the
fact
that
proper
action
was
being
taken
since
I
felt
this
was
as
a
result
of
me
complaining
about
the
groomer
.
They
all
began
going
back
and
forth
that
they
have
the
right
to
refuse
at
any
time
and
completely
just
disregarded
the
managers
request
.
After
finding
my
self
in
the
middle
of
this
unprofessional
chaos
I
decided
to
leave
indefinitely.
Not
only
because
of
the
poor
customer
service
I
received
But
because
of
the
treatment
I
witnessed
that
poor
puppy
was
getting
.
I
wish
I
saw
that
puppy’s
owner.
I’ve
filed
a
complaint,
will
no
longer
utilize
that
grooming,
and
definitely
wanted
to
share
my
experience
In
hopes
it
reaches
the
right
person
in
management
.
I
also
feel
it’s
important
to
share
as
we
drop
our
fur
babies
thinking
they
are
being
cared
for
and
never
know
the
truth
.
Adriana
is
definitely
there
for
a
paycheck
and
not
out
of
love
.
The
treatment
she
provides
is
unacceptable
because
I
witnessed
it
personally
.
Customers
are
deceived
because
at
pick
up
they’ll
put
a
show
to
portray
being
a
passionate
groomer
.
She
definitely
needs
to
revisit
her
choice
in
being
a
groomer
if
she
doesn’t
have
the
patience
or
the
dedication
to
be
an
animal
nurturer
and
lover
.
Please
beware
of
this
location
.
Micromanaging
is
desperately
needed.
management
lacks
authority
and
respect
.the
staff
in
this
department
lack
quality
customer
service
and
professionalism.
Lastly
if
there
was
any
issue
with
any
signs
of
my
dog
having
a
health
problem
he
should
of
never
been
processed
and
taken
from
me
.
This
is
why
I
know
they
did
that
out
of
spite
!!!!
I
hope
to
help
a
pup
.
Not
safe
4 people found this review helpful 👍
