It's was a nice swimming experience up until we were leaving. We couldn't go out cause our chip was not working. I checked the chip on the machine and it says we don't have to pay. So the bald guy at the register started yelling at me in front of my kids and other customers. You should do this, and you should do that, and that's how how you get out of there. Rude, humiliating experience. Ruined the nice day that we had. He could have come over and showed me instead of yelling from the register. I feel he was racist and felt good yelling at me in front of everybody. Terrible experience in front of my kids.

I came here for a "German hot water baths experience", but it started off frustrating. I bought my ticket online as the site recommended "booking in advance to ensure capacity". The receptionist lady couldn't speak a word of English when I arrived. I tried using my phone to translate her words, but it didn't make sense. So I just received my standard arm band and decided I'll figure things out. Firstly this place is very hard to navigate as an English speaker visiting for the first time (for example, I could only find a women's changing room and a family changing room. As a man, do I go to the family changing-rooms?). There are signs in German, but you can't use your phone so you can't translate them. The bigger pools are clean and fun, but only medium warm. The water slide is cool, but watch the sign on the wall for "Schnell" otherwise you won't move much. But mainly, the most frustrating thing, is that the receptionist didn't book me for sauna. Only afterwards did I learn is the only way you can get in. And because of confusing Covid regulations on each room (even though everyone visiting must present a 3G), they only let a few people in apparently. Your "day ticket" also includes the hour that everything is closed for cleaning. You have to either sit around and wait, or leave. Considering the price and time it took to get here, I chose to likely sit and wait at reception. Also note that although it doesn't mention it anywhere, you should bring all your own soap, towel, flipflops etc. (For the price I had hoped to at least have a soap dispenser in the shower). Eventually I decided to just go check the sauna rooms without having a special arm band. And they were all empty or at less than 20% full! I just used a shoe marker and visited each one. Then it was very enjoyable, especially the eucalyptus one at the lake. So ignoring the rules saved my experience. All in all it turned out nice and still worth it, but it was unnecessarily frustrating to start. I recommend going with someone who has been before, or speaks German fluently, or find an English staff member. Or if you have been to a nice hot water springs place before, you could skip it.

Really chill swimming pool with a lot of variety and very relaxing atmosphere. Good price for an afternoon of fun.

Nice sauna's and lake, but the Therme are just a big kids pool. Also some old men where talking about the way my girlfriend looked which is a big no no in sauna Culture wegen I went looking for a Employee because of this none where to be found in the sauna Area. I think not a great place for women.

Staff are fantastic here. First time visiting and they were reallt helpful and friendly. The meditation sauna is really great, along with the other saunas and steam room. Nice quiet room to lounge in and read a book. Great that you can stay so long and even get a snack on site. Would be nice to see a hot tub or Jacuzzi but other wise a real treat.

Worst place at all. Rules and restrictions in sauna are stupid. You’ll be forced to go naked only. No loyalty at all. Locker room system even worse.

Not very spacious but quite nice, especially the outsides with swimming pool and picnic area. Minus points for the changing/dressing rooms being separated from the wc's and showering rooms -which are exceptionally small - by ca 75 meters and a flight of stairs.

A perfect evening for our first time in Hamburg. I always look for thermal baths when I'm in a new town or city and this place is up there with my favourites. Staff couldn't be more helpful in explaining everything and the meditation sauna we took was the highlight. A cute bistro as well, sitting there by the pool I felt like I was on a beach holiday. Thanks to all the staff for making it a great visit, we will return if we come back to Hamburg!

If the slide runs on low intensity, people always get stuck in the first half, but otherwise, the water park is very nice, even for lane-swimming, indoors and outdoors, and well maintained.

Great place for kids&family. The facility is big and it includes a variety of attractions indoors and outdoors for babies and grown kids. It’s clean. Price value is worth. Staff and visitors are friendly.

The sauna is finally opened again and you can buy the ticket both online and on site. However if you buy it on site, there is the risk of not getting because all the slots are booked. The entrance is only accessible at the exact planned time span, not a single minute before. The staff is informative but work a bit slowly. Each guest is allowed to join in 1 "Aufguss" only, to ensure that every guest has one chance to do it. Which I find a bit pitiful because there are 3 saunas doing Aufguss at the same time, and there are 9 people each, so I think 2 Aufguss for each person will be better. Depending on which Aufguss you choose, there will be a different plastic wristband with different color. But be careful with it, as I noticed that it heats up more than the normal entrance wristband and may cause small wounds in the sauna. You obviously need to bring your own sandals to enter the sauna area. There are various types of saunas here and the back garden is lovely. More lying chairs would be appreciated though. I was intrigued by the lake when I visited their website. But sadly you cannot jump into the lake after sauna. There is a cooling pool outdoor but it is really small and only 1 person is allowed. Besides that, this pool is located directly in front of many benches with proper sunshine, so it is also a bit weird to be gazed at when you dunk yourself in the nice cold water. There are multiple rest rooms, but I like the one with the fire in the middle the best. That would be nice to enjoy in the winter. The leather chairs in the rest rooms are also really comfy. No books are available because of Corona. The bus station is conveniently located right in front of the entrance. There are also a stop for Hamburg Bicycles there.

Fun experience, the water is pleasantly warm. Seems to be very popular for families with young children.

This place is totally unsafe for kids . The kids area looks good but when u use it u realize that there is the rocky lining where many kids hit there head or knee . Beside the very bad hygiene.. Algeal growth everywhere and its also slimy in many places. There was only one slide for grown ups and was not fun at all. The thermobath was ok. Generally the place is too expensive for what it offers.

Well equiped fun bath, very family friendly. Sadly the Sauna area was out of order.

A wonderful place to relax…

A fun place to spend quality time with family.

Getting a little bit old, especially the shower areas, but still a nice little sauna located near a lake. Not overrun with customers when we visited.

Very nice facilities. They have some options for indoor and outdoor swim. It's especially nice for families. They have small pools for babies, water park for kids, and big slides for Teenagers. 4 stars because it is pricey for just an hour or 3.

Staff are fantastic here. First time visiting and they were reallt helpful and friendly.

Great sauna at great price, there is a is back to City center(ish) just out side. This is a public bath house (gender mixed) so don't be surprised.. The family pools are separated and have dressings code as you would expect.