I have booked an hotel at Shining Hotel for one night stay with my husband. During the check in time I found out the hotel room so dirty and had cockroach smell the entire room. So informed the staff to clean the room since I will come at night to sleep so they have enough of time to clean the room and mainly the washroom was sooooo dirty and smelly! So the staff took back my room keys and said will clean it fr me. When I came back to the room at night found out that the room was not clean the worst part is the washroom was stinky I think how they management can run a hotel with the worst environment. I want the necessary team to take an action on this Shining Hotel please.

Booked from Agoda and paid yesterday, yet when we came, the receptionist said it is fully booked. No call or email to inform beforehands. When inquired how do they get the booking information, she said it was from the HQ and HQ is close today. She also could not make a call to the HQ. Not recommend to go to this hotel.

This hotel dont even deserve to have one star. The worst customer service, the worst management. I booked the hotel through agoda for my family, when they show the frontdesk our booking confirmation, they informed my family all rooms are fully booked, so I asked my family to pass the call to counter so that I can speak to them and check is there any miscommunication but they just refused to talk to me, I call the hotel and no one answer, my family told me they just ignore all the incoming call, and no apologize and treat my family like invisible.

My husband planned to give a short gateway to btg berjuntai, so he booked a room at shining hotel last night(6/3 - 7/3). When we arrived and checked in, the hotel room was super dirty especially the toilet, the bed, blanket and pillows were so bad and smelly too, Aircond wasn't clean at all but it was cold. No remote control for the TV, so we requested to change to a new room at 2nd floor, but the room at 2nd floor was also dirty and horrible. It was our bad experience in these hotel. The only good thing was the staff were friendly. We wouldn't recommend this hotel to anyone!!!!

Toilet is dirty

Absolute garbage! This hotel is the worst one yet, let's talk about these: 1. Cleanliness Firstly, my room was very smelly, even my food, i found a nail in my food! The bathroom smells really weird and things were broken. 2. Customer Service The staff are rude. 0/10.

One of the few hotels at Batang Berjuntai. Very affordable rate for the room and everything work. Worth a visit.

Went for a wedding and stayed here as it was the only hotel available near the function venue. Cleanliness was terrible as there was cockroaches roaming on the wall and spider was having a walk on the bed. We booked for 2 nights but left after 1 night because it was too horrific. You can only stay here if you have no other choice 💣

(Translated by Google) Peachy (Original) Sangat bagus

Price is a bid higher for BB town

The environment is quite dirty

Nice

👍👍👍

(Translated by Google) The only hotel at about the service leaves something to be desired (Original) Le seul hôtel Au environ service laisse a désirer en tout

Moderate hotel.. thats why it's called a budget hotel.

Service Good.

Easy parking

(Translated by Google) Oklh price is reasonable (Original) Oklh harga pn berpatutan

Cozy

(Translated by Google) Do not make prayer and direction of Qibla. Television broadcasts are not good. (Original) Tak sediakan sejadah dan arah kiblat. Siaran televisyen tak berapa baik.

Budget hotel

(Translated by Google) Close to home. never checked in. ade restaurant masakan melayu nearby (Original) dekat dengan rumah. tak pernah check in. ade restaurant masakan melayu nearby

Sucks.pls dont go there

Good for one or 2 nights stay.

OK.

The worst hotel.... No clean... Don't know how to respect the guest.... Too terrible the receptionist malay staff....

Huge room with poor facilities and services as well..

Stayed here for a night. Booked double room on the 2nd floor. Pros: - probably the only hotel available in Bestari Jaya /Batang Berjuntai. Suitable if want to a budget night stau before go to UniSel the next day - got elevator, free parking - the room (without using a/c) is quite cool even it's very hot outside. - the air conditioner works as it should Cons -no water heater - the bathroom smells chemical. Probably chlorine from the tap water. - ants. Don't let food & drinks open on the table for long time. - bath water heater is not functioning - pillows are softer that it should be. Got backache after waking up due to the mattress

This hotel is very comfortable for people with low budget. It has facilities like a lift for people in need.

Been here before and recently.... Service better than before... Rooms are nice and comfortable... Value for the prices.. Recommend!

(Translated by Google) Water heater has a fault indicator. Another okayt (Original) Water heater ada fault indicator. Lain okayt

Pretty good.

No idea why theres a hotel there. Pretty useless for me

Nice and tidy but the room smell was not pleasant. Small, simple and nice place to stay.

Cheap but very clean and neat hotel

Big room and clean toilet for rm70 price. Recommended

Room service.. very poor.. rooms very dirty.. not clean at all.. disappointed

worst i ever been..buked online..reached thr found flies all over the room..later gt another room.lift not working used stairs..full of lizards and dust..reached another room bed full of ants and lizard..so canceled the whole booking and took another hotel..the counter guy said maybe bcoz under reno..maybe becoz few yrs back it was still okay to stay

Decent place for its price, only hotel around bestari jaya

Dirty place 1 choice foreiner worker from harta lega making love indon worker dirty place .not for muslim coustomer

Okay

(Translated by Google) Its was bad experience for staying.a hotel ever. The room its totally dirty, dust and spider web is everywhere, alot of insect and mosquito inside room, the bed sheet dirty also, asking the person incharge to exchange a room for us, the second room is only little bit clear than the previous room only, we ask the person incharge why the room so dirty, u guys dont ever clean? he answer us, the room because less people stay so must be like this. what a good answer , how can a customer accept answer like this? Total bad experience and never come again, NOT RECOMMEND! This is the worst hotel experience I have ever had when I went out to work. This convenience is simply filthy, with dust everywhere, cobwebs, and bed sheets. There are also insects, mosquitoes, and more importantly, we asked to change the room. It was only half a catty to change to the second one, but it was a little cleaner than the first one, and it was still very dirty. We asked the person at the front desk why this is the case, and finally got an answer like this "Because the rooms with two single beds are relatively few people live, so there is no cleaning, it is all like this" May I ask how customers are required to accept such a reply ? Reluctantly, there is no other hotel that can stay at this time, so I reluctantly agreed to stay. This is definitely my worst experience of staying in a hotel, there will never be another time, let alone recommend it! (Original) Its was bad experience for staying.a hotel ever. The room its totally dirty , dust and spider web is everywhere, alot of insect and mosquito inside room, the bed sheet dirty also , asking the person incharge to exchange a room for us , the second room is only little bit clear than the previous room only, we ask the person incharge why the room so dirty , u guys dont ever clean ? he answer us , the room because less people stay so must be like this. what a good answer , how can a customer accept answer like this? Total bad experience and never come again , NOT RECOMMEND ! 这是我出外地工作有史以来最差的酒店经验，这方便简直就是肮脏，到处都是灰尘，蜘蛛网，床单也很肮脏。而且还有昆虫，蚊子，更重要的是我们要求换房，换到第二间也是半斤八两，只是比起第一件干净那么一点点，还是很脏。我们询问前台的人为什么会这样,结果得到了一个这样的答案 “因为两张单人床的房间比较少人住，所以没怎么打扫，都是这样的” 请问，要顾客怎么接受一个这样的回复?无奈下没有其他酒店可以在这个时间入住，才勉强答应留下。这绝对是我最差的入住酒店经历，绝对不会有下次，更不推荐!

(Translated by Google) The hotel is very dirty. This is the worst hotel I have ever stayed in. Do not come to regret it!!!! The walls are covered with cobwebs and the floor is oily, and the toilets are really dirty!!!!!! The bed sheets are also black It's dirty and dirty!!! (Original) 酒店非常脏 这是我住过最差的酒店 千万不要来 一定后悔!!!! 墙上都是蜘蛛网 地上油油, 厕所也真的是太脏了!!!!!! 床单也黑黑的 很脏 很脏!!!

K

Kn

Overally ok & clean but the air con is noisy other than that is fine hotel to be staying

So sad

(Translated by Google) Near the night shop .. There are 7 eleven (Original) Dekat kedai malam.. Ada 7 eleven

(Translated by Google) Ok the (Original) Ok las

(Translated by Google) It's forced here. Set location to unisel to get close. Temptation is not limited to most restaurants. Sy dock at bilk no25. Open up to three bed sheets and welcome with a few cockroaches out of bed. The TV is malfunctioning. Luppies come from the bathroom .. The hotel btl2 budget. But it's nice to have an elevator. Hrp owner hotel bolh upgrade kmudhn available.tq (Original) Terpksa dok sini. Sb lokasi utk ke unisel agk dekat. Tempt mkn ada bnyk terutamanya restoran mknn thai. Sy dok di bilk no25. Buka2 pntu trus katil dn disambut dgn lipas yg bberapa ekor kluar dr katil. Tv rosak xberfungsi. Lipan klur dr kawsn bilik mandi.. Mmg hotel btl2 budget. Tapi bagusny sb ada lift. Hrp owner hotel bolh upgrade kmudhn yg ada.tq

I booking this hotel and when we arrived the receptionist say fully booked. What.......

(Translated by Google) It's far from a smart week. (Original) Agak jauh dari pekan bestari jaya.

If u need a quick place to stay.. Here it is.. But the hotel is located near a estate place.. Need to get there or stay with more than one person.. If not is seem dangerous place that area..

Good place for business travel. Not for holiday.

Nice spacious room with window. Air conditioner is cold but little uncomfortable smell. Water heater is hot and environment is quiet.

(Translated by Google) Comfortable room, large, very clean, comfortable .. Very friendly staff. Lots of parking. (Original) Bilik selesa, besar, sangat bersih, nyaman.. Staff yang sangat friendly. Banyak tempat parking.

Very nice

The only one hotel in bestari jaya