I’ve always used Quest for my routine blood work, but this was by far the worst service location I’ve experienced. I made a 3pm appointment, checked in, then waited in my car for the call/text to enter the facility. After waiting 15 minutes with no notifications I decided to go in. There was no one in the waiting room or front office. I finally knocked on the glass door and the lab tech answered. She said that I was texted multiple times and then cancelled my appointment after no response. I never received a text. However I know that she could have also called, and clearly didn’t. When she took me back she asked for my script. I just had an electronic version on my phone. She said that an electronic script was not sufficient and that I had to fax the script over. She also mentioned that I could not email the script because the internet in the building was down. I then proceeded to have my doctor fax over the script. They called me back twice stating that they were getting a “no response” error. As i searched for a solution the lab tech wiped down the counters and doors and offered no help stating that the fax machine should be working. She never at any point went back to check if the machine was working. She clearly looked like she was ready to end her day early and didn’t want to be bothered by a patient. Thankfully I was able to have my script faxed over to the North Hills location and was able to be seen. The lab tech here said that the electronic version on my phone could have been used. The first lab employee from the seven fields location should seriously be evaluated for competency, professionalism, and ability to provide quality customer service.

I've only had positive experiences here. I highly recommend this site for labwork. Make an appointment if possible.

Went in as a walk in. Was not going to stay, but only one person waiting. The one person went on as soon as I sat down and completed her testing. I then sat there for 20 minutes not being called. Low and behold another person comes in and gets called before they even got in the door. They clearly ignored me all together not taking me was done purely on purpose. Don't go her. Use upmc cranberry instead of any quest locations.

Unbelievable been waiting for almost 2 hours as a walk in. No one has spoken with us and they close in 20 min. Very unprofessional and careless.

I made an appointment online and used the check-in link in the text message. I was called in 1 minute early and done in 5 minutes - can't do better than that. Tech was very nice as well.

Thankfully, I made an appointment because they were super busy!(Saturday morning, so expected) I got in very close to my appointment time, Kim was friendly and helpful. I would definitely recommend Quest, Kim and the 7 fields location. ****I had to return Monday morning to get another test and had Paula! She was able to get my information in quickly and resolved a small issue I had with my paper work. My blood draw was pain free and quick!

They told me to come back another day because they were closing in 15 mins. I had gone somewhere else and was told that I needed to get one of my labs done only at quest so I rushed over in hopes that they would do it. I was disappointed that they treated me this way.

My experience was excellent. If you schedule online and check in when you get there from your phone, the process is so smooth! My physician was professional, and efficient!

Took my daughter, who's in a walking cast for blood work today and it snowed in the morning. When we showed up the others businesses in the plaza had their sidewalks clean and salted but not yours. Glad to see your concern for our "safety" like the sign says on the front door. But that false sense of security that everyone is wearing a mask should put mind at ease for all safety concerns.

They don't have a front desk employee. I had a drop off and the estimated wait was 2 hours. You read that correctly 2 hour wait for a pre filled DROP OFF. To call this a disaster of a business or dumb would be far to kind. Pure insanity.