3/5 Kelsey 7 months ago on Google • 3 reviews
So
I
read
all
the
amazing
reviews
about
this
salon
and
decided
to
give
it
a
go.
I
have
bright
blonde
hair
and
needed
someone
experienced
with
that.
I
described
what
I
needed
over
the
phone,
“hair
has
grown
out
a
decent
amount,
I’m
usually
booked
for
a
full
highlight
and
toner”.
When
I
came
in,
the
poor
stylist
looked
at
me
totally
overwhelmed
because
they
booked
me
incorrectly.
This
caused
her
to
rush
through
my
coloring.
I
had
to
come
back
for
a
correction,
which
over
the
phone
I
was
explicitly
told
there
will
be
no
cost
for.
When
I
arrived,
a
fantastic
stylist
fixed
my
hair
exactly
how
I
wanted
it.
However…
the
person
at
the
front
desk
yet
again
messed
up.
She
tried
to
charge
me
for
the
correction,
even
after
I
said
I’d
like
to
speak
with
the
owner.
He
came
over
and
agreed
there
would
be
no
charge.
When
he
left,
the
front
desk
lady
actually
stated
out
loud
to
someone
in
training
“make
sure
you
put
a
comment
in
there
saying
she
agrees
to
pay
next
time”,
as
if
I
am
some
kind
of
jackass
trying
to
rip
off
the
salon.
Excuse
me?
You
were
literally
present
when
the
owner
told
me
on
the
phone
it
wouldn’t
cost
me
anything.
The
owner
and
stylists
are
great,
but
she
needs
a
bit
of
an
attitude
adjustment.
That
is
not
ok.
She
also
tried
to
imply
it
was
my
fault
for
needing
a
correction
on
the
first
place.
Quite
frankly,
I’ve
had
my
hair
done
all
over
the
country.
Washington,
Texas,
Georgia,
and
now
Florida.
I’ve
had
sizable
“regrowth”
in
all
of
these
locations
and
I’ve
NEVER
been
told
I
need
to
come
on
for
a
second
time
to
do
my
hair.
It
only
happened
because
the
first
stylist
got
so
rushed
from
incorrect
booking.
Please
do
not
try
to
make
your
customers
feel
that
it
is
their
fault
for
a
booking
error.
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