(Translated by Google) A must-have store for all gamers! We met Gane in England and have fallen in love with this store ever since. The Torre de Sevilla Shopping Center store is special! Very friendly and attentive staff! (Original) ¡Una tienda imprescindible para todos los jugadores! Conocimos Gane en Inglaterra y desde entonces nos hemos enamorado de esta tienda. ¡La tienda del Centro Comercial Torre de Sevilla es especial! Personal muy amables y atentos!

I come today in a hurry and I find the store with the door closed at 9:40 p.m., outrageous... This is my trusted store and the workers are always 10 but today there are two girls that I don't know and from what I see they have few I want to work when it should be open until 10pm... I'm going to Fnac to make the purchase, loss for the company 👌🏼

The helpful and pleasant staff, especially the saleswoman, have given me excellent treatment every time I have gone. They have resolved my doubts whenever I have asked them. Highly recommended store!

Impeccable customer service. Neat store, with a variety of items and great advice from the staff that serves it. Especially highlight the treatment that María gave us during the purchase. With staff this attentive, friendly and advising you in the way they did makes you want to make repeat purchases.

(Translated by Google) Pathetic I came to sell my ps4 at 8:30 p.m. and the man didn't even want to look at it because it was too late when they close at 10:00 p.m. Terrible service (Original) Patético he venido a vender mi ps4 a las 20:30 y el hombre no me la ha querido ni si quiera mirar porque era muy tarde cuando cierran a las 22:00 Pésimo servicio

(Translated by Google) I went to buy a game (AC Valhalla) which cost € 90 and my mother's card had € 11.50, so to make it cheaper, I told her to deduct the money from the card, and she told me to No, since the card was not mine and I was not authorized to use it either (something in the other 3 games I have gone to, yes ...) The clerk (or who said he was responsible for the store) did not like me discount money without my mother; I explained to him that it was a gift for kings, and I told him that it was his son, and I asked him if he would give him the DNI, to which he answered no. After that, I left and then went back in again, another clerk attended me, and gave me the discount, but before he carried out the operation, the "" "manager" "" told him that he was gambling (he and the other employee ) the position did, and immediately removed the discount from the card. Then, I asked for a complaint sheet (normal) and he gave me a NOT UPDATED (illegal with the current regulations [for more than a year]) so I called the police, and he said that without problem, he would call security , and his partner made a sarcastic gesture with his eyebrows, and blew (something so exaggerated that it could be noticed despite wearing a mask). But then a kid wanted to do the same, so he called his father so that he could tell him his supposed ID, and now I say: Why to him yes and not to me, since I have my ID in hand as proof that it is true, and he can invent any ID (for example say the number 1) to impersonate his supposed father ... I do not go back to that store, nor do I recommend anyone (unless they want trouble) to do it, I certainly, with that "" "clerk" "" will not buy more there. (Original) Fui a comprar un juego (AC Valhalla) el cual costaba 90€ y en la tarjeta de mi madre había 11,50€ por lo que para que saliese más barato, le dije que me descontara el dinero de la tarjeta, y me dijo que no, ya que la tarjeta no era mía y tampoco estaba autorizado a usarla (cosa en los otros 3 games a los que he ido, sí...) El dependiente (o el cual dijo ser el responsable de la tienda) no me quiso descontar el dinero sin mi madre; le expliqué que era un regalo para reyes, y le dije que era su hijo, y le pregunté que si le daba el DNI, cosa a la cual respondió que no. Tras eso, me fui y luego entré otra vez, me atendió otro dependiente, y me hizo el descuento, pero antes de que realizara la operación, el """encargado""" le dijo que se estaba jugando (el y el otro empleado) el puesto si lo hacia, e inmediatamente quitó el descuento de la tarjeta. Luego, pedí una hoja de reclamaciones (normal) y me dio una NO ACTUALIZADA (ilegal con la normativa actual [desde hace más de un año]) de modo que llamé a la policía, y el dijo que sin problema, que llamaría a seguridad, y su compañero hizo un gesto sarcástico con las cejas, y soplo (cosa tan exagerada que se pudo notar a pesar de llevar mascarilla). Pero luego un chaval, quería hacer lo mismo, por lo que llamó a su padre para que el le dijera su supuesto DNI, y ahora digo yo: Por qué a el sí y a mi no, ya que yo tengo mi DNI en mano como prueba de que es verdad, y el puede inventarse cualquier DNI (por ejemplo decir el número 1) para hacerse pasar por su supuesto padre... No vuelvo más a esa tienda, ni recomiendo a nadie (a no ser que quiera problemas) hacerlo, yo desde luego, con ese """dependiente""" no compraré mas allí.

(Translated by Google) Pathetic attention. Unpleasant shop assistants (those on my shift) and speaking ill of the customers who called on the phone. There are many unemployed people wanting to work and serve better. (Original) Patetica atención. Dependientes (los del turno que me toco) desagradables y hablando mal de los clientes que llamaban por el teléfono. Hay mucha gente en paro con ganas de trabajar y atender mejor.

(Translated by Google) Today, December 28, great service in the store by the girl, she alone with all the super nice and efficient customers. By the way, Game, it's better for you not to have plastic bags, I've picked up the switch pack and I had to buy the bag on the same day 😂 (Original) Hoy 28 de diciembre atención estupenda en la tienda por parte de la chica, ella sola con todos los clientes super agradable y eficiente. Por cierto Game ya os vale no tener bolsas de plástico, que he recogido el pack de la switch y he tenido que comprar la bolsa en el día 😂

(Translated by Google) I've been buying here since they opened the store in 2018, I know each one of their employees and they are all magnificent, the attention and treatment is very good, I have had a problem and they are very decisive. Large store full of many things 🙂, pity not having so much money 😂 (Original) Llevo desde que abrieron la tienda en el 2018 comprando aquí, me conozco a cada uno de sus empleados y todos son magníficos, la atención y el trato muy bien, he tenido algún problema y ellos muy resolutivos. Tienda amplia y llena de muchas cosas 🙂, lástima no tener tanto dinero 😂

With a quarter of an hour left, they haven't let me in to ask something... Anyway, I'm voting 1 star because I can't 0. They should change the time on Google Maps because it's outrageous that I walked for 30 minutes to have them close me in the face with the excuse that they have to throw out the trash, on top of that he just tells me that, he ignores me until I left the store.

(Translated by Google) 17 calls from 12:00 to 15:00 (Monday) and nobody answers. What other comments say is true ... (Original) 17 llamadas desde las 12:00 hasta las 15:00 (Lunes) y nadie contesta. Lo que dicen otros comentarios es cierto…

(Translated by Google) Fatal, I was visiting Torre Sevilla one day and took the opportunity to reserve a game there for collection in another game, thank goodness that a month before I saw my partner area and the reservation was not to pick it up where I expressly requested and supposedly put the kid. I had to change it myself and thank goodness. I would never stop by again neither to reserve nor to take anything from Segundamano (Original) Fatal, estaba de visita un día por torre Sevilla y aproveche para reservar un juego allí para recogida en otro game, menos mal que un mes antes vi mi zona de socios y la reserva no fue para recogerlo donde pedí expresamente y supuestamente puso el chaval. Tuve que cambiarla yo y menos mal. Ni me pasaría nunca más ni para reservar ni para coger nada de Segundamano

(Translated by Google) The best treatment received in a long time by a seller, polite, attentive and without rushing. I explain everything he stopped with me and thanks to him even though I have a closer Game I will buy and reserve all my games in this Game. (Original) El mejor trato recibido en mucho tiempo por un vendedor, educado, atento y sin meter prisas. Lo explico todo se paró conmigo y gracias a él aunque tenga Game más cercano comprare y reservaré todos mis juegos en este Game.

(Translated by Google) Great welcome! A very professional team I recommend. thanks again (Original) Super accueil ! Une équipe très professionnelle je recommande. Merci encore

(Translated by Google) Very good place it is big, it has funko pops at a very good price and rare. (Original) Muy buen lugar es grande , tiene funko pops a muy buen precio y raros .

(Translated by Google) I recently bought a Nintendo. The attention received by the saleswoman is wonderful. Resolute, fast, efficient and kind as could not be. Congratulations on having such an efficient worker. And again thank you. (Original) Compré hace poco una Nintendo. La atención recibida por parte de la dependienta es una maravilla. Resolutiva, rápida, eficaz y amable a más no poder. Enhorabuena por tener una trabajadora tan eficiente. Y nuevamente gracias.

(Translated by Google) I went to the store this afternoon / night 20 minutes before it closed (at 9:40 p.m.) and the clerk told me that he no longer had time to attend to me and then I asked him if I could keep an eye on the store until that it will close and has refused telling me that it was going to close now, I am very unhappy (Original) He ido esta tarde/noche a la tienda 20 minutos antes de que cerrara (a las 21:40) y el dependiente me ha dicho que ya no le daba tiempo ha atenderme y proseguidamente le he preguntado si podía echar un ojo a la tienda hasta que cerrará y se ha negado diciéndome que iba a cerrar ya, estoy muy descontento

Nos ha atendido una persona maravillosa que se llama María, muy buena persona y muy agradable. Un gusto haber tenido un trato con ella.

I bought for the first time an apple gift card for my mom, AFTER asking the clerk if i can use it in another country! Guess what! She said yes, and now i own a 50€ gift card, that was gifted to my mom.. only so that she could tell me it’s useless. Yey! Apparently it’s common knowledge that Apple Gift Cards are country specific! 🫠

They accessed my account, stole my accumulated balance, and blocked my access. After a month, six email messages, both to customer service and through the website form, and numerous phone calls, I am still waiting for a solution to the problem and to regain access to my account, and prevent usurpers from having access to my sensitive data such as address, ID and payment methods. The store staff is very friendly and attentive, but that does not make up for the company's poor customer service, non-existent account recovery mechanisms, and blatant indifference to customer problems. It is very, very inadvisable to create a customer account on Game. Update after response: The proposed solution is for me to contact you through the same form that I claim to have filled out six times and which has always been ignored. And trust that this time the result will be different. If it is necessary to give a star on Google for a Customer Service to serve its customers, it does not seem that these are an "essential part" at all.

It is one of the best video game establishments, quite reasonable prices and very good service, my friend who bought the fc24 says the same

Atención inmejorable. Me atendió una chica muy simpática y con mucho conocimiento una experta que sabe de lo que habla. Con trabajadoras así volveremos a esta tienda seguro.

Gran atención personalizada de María. Gran persona, mejor profesional. Encantado con su atención y su servicio. Felicidades Game Torre SEVILLA.

(Translated by Google) I have bought a lot in Game. It is the first time that I bought funkos online, I recommend it to anyone. The packaging was super bad. The boxes came open and almost destroyed many of them, discolored by the color and the price is not exactly reduced either. There was no indication of these damages on the web either. I do not recommend anyone to buy funkos through the store's website because then surprises come to you (Original) He comprado mucho en Game. Es la primera vez que compró funkos online uno lo recomiendo a nadie. El embalaje venía súper mal. Las cajas venían abiertas y casi destrozadas muchas de ellas, descoloridas por el color y el precio tampoco es que fuera rebajado precisamente. En la web tampoco venía ninguna indicación de estos desperfectos. No recomiendo para nada a nadie que compre funkos por la web de la tienda porque luego te llegan las sorpresas

Ir a esta tienda, es un verdadero placer, tanto por las cositas que tienen como el trato de María y por supuesto, su asesoramiento en cualquier duda que tenga.

Dependienta muy amable y conocedora de todos los productos en tienda. Muy servicial y agradable. Repetiría al 100%.

Estupenda atención por parte de la empleada. Volveré a comprar en esa tienda GAME.

Estado allí recientemente, y el trato fue muy atento y me solucionaron todas mis dudas en ese mismo instante, el mejor Game de toda Sevilla, sin duda volveré por allí pronto.

Una maravilla comprar en esta tienda,la dependienta super amable y agradable,sin duda he acertado en el regalo que he comprado,da gusto entrar en una tienda y que te reciban sonriendo,sin duda volveré.😉

(Translated by Google) I have received the sms of my PlayStation 5 reservation but no one calls me to tell me what has arrived as they told me when I paid the deposit and they did not pick up the phone. What did they tell me that they would call me and there is no way to contact me contact them. (Original) Me ha llegado el sms de mi reserva de PlayStation 5 pero nadie me llama para decirme la que ha llegado como me dijeron cuando abone la fianza ni me cojen el teléfono..Que fue lo que me dijeron que me llamarían y no hay manera de ponerme en contacto con ellos.

(Translated by Google) That they change the hours because it's not real, the hours are until 10:00 p.m. but you arrive at 9:40 p.m. and they tell you that they don't serve you, that they pay until 10:00 p.m. walking out the door. By the way, he was still arriving with customers inside and he was already turning off the light. (Original) Que cambien el horario porque no es real, el horario es hasta las 22:00 pero llegas a las 21:40 y te dicen que no te atienden, que a él le pagan hasta las 22:00 y que a esa hora tiene que estar saliendo por la puerta. Por cierto fue llegar aún con clientes dentro y ya estaba apagando la luz.

(Translated by Google) It is the best Game in Seville. The shop assistants are very nice, especially the girl! Congratulations on the deal what do you give (Original) Es el mejor Game de Sevilla. Los dependientes son muy simpáticos, en especial la chica! Enhorabuena por el trato qué dais

(Translated by Google) Very friendly staff. Any questions were explained to me with a smile. (Original) Personal muy amable. Cualquier duda me la explicaron con una sonrisa.

(Translated by Google) The customer service and advice from the employees is excellent, I will buy here again without a doubt Thanks to José for his treatment (Original) La atención al cliente y asesoramiento por parte de los empleados es excelente, volvere a comprar aqui sin lugar a dudas Gracias a José por su trato

(Translated by Google) The store is very well stocked, the clerk is very attentive, a pity about the waiting time, 40 minutes of waiting. In my opinion, there is a lack of staff or we caught a bad moment (Original) La tienda muy bien surtida,el dependiente muy atento,lástima del tiempo de espera 40 minutos de espera.a mi entender falta personal o pillamos un mal momento

(Translated by Google) Very professional workers who know what they are talking about and guide you in the best way and provide facilities on their personal part. That not on the part of the company. Thing against I do not like the roguery of the promotions of the games, it would be appreciated more clarity with the player than so much marketing. Thus you put in evidence the human and professional quality of your workers workers a 9 Company a 4 (Original) Trabajadores muy profesionales que saben de lo que hablan y te orientan de la mejor manera y dan facilidades por su parte personal.Que no por parte de la empresa. Cosa en contra no me gusta la pilleria de las promociones de los juegos, se agradecería más claridad con el jugador que tanto marketing.Asi ponéis en evidencia la calidad humana y profesional de sus trabajadores Trabajadores un 9 Empresa un 4

Muy bien atendido por el dependiente que me ayudó a solucionar el problema. Muy recomendable!

(Translated by Google) The girl who attended me was very kind, she helped me in everything, the only thing that was alone and it is a lot of work for a single person, but despite the wait the fantastic treatment (Original) Muy amable la chica que me atendió, me ayudó en todo, lo único que estaba sola y es mucho trabajo para una persona sola, pero a pesar de la espera el trato fantástico

Expensive

Good treatment by the staff who works there. They were kind and very friendly, I would definitely buy again.

I went to the game store in Torre Sevilla to change a box of a video game because when I bought it, the cartridge was defective, and the woman went to the store's warehouse and got me a double-disc cartridge, I recommend her totally, more people like her!!