This is a follow up to the comments of the hotel general manager It is certainly disappointing to have the general manager stating the wrong facts whether in purpose or being ill informed. Let me reconfirm the following: - the spa steam room definitely was not working. As an engineer I can tell when I see steam or no steam at all. In fact while trying to fix it, the pipe was bursting hot water that I miraculously avoided it without being burned. The spa attendant was there to witness it and she is the one who informed me that the steam room was not working for two days. So the the claim that the steam room is functional or was fixed is simply not true. - frankly I care less about the refund compared to the waste of my very limited time that I had on this trip and the frustration I have been through. In fact I never asked for the refund from the commercial manager and simply asked to meet someone to address my experience but he ignored me by saying that the GM is too busy to see me and to write an email. The story mentioned about the refund is simply a failed attempt to discredit my complaint and to camouflage the actual problems. - it is simply inconceivable that people working for a declared 5 star hotel believe that a Hammam experience is ok without having a working steam room. It is like an airline taking you from point a to b on a bus without having a working airplane and believe they rendered the service you paid for. Worst of all they knew it was not working but still accepted money to give the service . This message is not for the hotel management employees as they seem to only care about protecting their jobs. Hopefully this will help the owners to rectify the issues as I still believe the hotel is beautiful and can be an icon in the city that can contribute to a better professionalism in the tourism sector in sfax. In summary it was the Worst spa experience among the hundreds I tried worldwide. Will never go back again to that spa and I don’t want a refund or any compensation as falsely claimed. ————— Today I went for a hammam. It turns out the steam room is defective. They made me wait for 20 min inside the steam room to tell me it was not working while they knew it was not working for 2 days and yet they accept clients although they know it is not working. I complained to the person in charge she told me go complain to the hotel as they have not fixed the steam. Complained to the hotel commercial manager he told me it is not his business. I asked for the general manager, he told me he is having lunch and cannot be bothered and asked me to write a letter ( I don’t know to who ). I left as it seemed a hopeless case with zero attention to customer complaints. Very unprofessional. Never again

Best upscale hotel in town for pleasure or business Nice contemporary rooms Clean and neat Friendly staff

Very convenient and stylish hotel but wouldn't give it a 5 star rating. But it's in the not very touristy sfax so it's really good relatively to the other sfax hotels. Probably the best in town

We did not stay here, but came here for food and a view based on Google reviews. The outside of the hotel is beautiful but it goes downhill from there. It might have been a five star hotel decades ago, but the hotel is fading and in need of repair (more like 3 star status). The food was decent. We ate in the courtyard downstairs while waiting for the rooftop bar to open. When we did finally get upstairs, it felt like a men’s hangout spot. Moreover, the interior was faded and it wreaked of smoke. We ended up leaving, but did stop to take a photo or two of the view (largely blocked by the port). There’s not much the hotel can do about that, but I’d say this hotel in terms of condition and quality of service was only mediocre.

Beautiful modern Hotel with friendly Personal. We spent the night of our marriage there. They prepared a romantic room well equipped for us and they brought us breakfast to the room in the morning. I would recommend this hotel very much.

Great location and beautiful view of the port from the breakfast room. Very good breakfast and good pizzas in the restaurant! Rooms are large and clean, free WLAN and friendly staff.

It’s very good destination for business travel or meetings; very professional staff, excellent food , and room was absolutely clean, good luck for team of hotel

I have been in this hotel with my family from 26/2/2018 to 11/3/2018, every thing in the hotel was nice, all staff were very nice, rooms were very clean also very very nice food, i’m Really want to back again to this hotel soon Mr. Giuma Abdalla Libya

Good hotel, with great location and the food is good too. It's considered one of the best in Sfax.

A nice hotel in the center of the city. Nice view.

As you walk in the hotel seems grand with nice lobby & decoration but there were some complaints as we stayed 1 night & had 2 meals at the restaurant on the ground floor. We had to change rooms as we had a city view-the constant sound of motorbikes was a nuisance, not the hotels fault but with flimsy windows which didn't close properly that was. After 20 mins they showed me another city room but I stated it's the same, after another 30 mins they eventually showed me one which was facing the lobby, 1st floor. But the walls are very thin & you can hear voices fairly clearly, wardrobe doors from other rooms. The meals were extremely average. I came with a group & our fish was burnt black. The breakfast was minimal, a 1-star hotel quality with flies over the pastries.

Even though we wore sandals they let us onto the roof to drink boukha. Lots of cool modern people smoking and laughing and not wearing sandals. VERY small elevator.

Not recommended! Very rude and disrespectful