20 minutes wait in the drive thru at 2:00 PM in the afternoon. Coffee tasted burnt and during the ordering process the barista was having trouble find the the right “buttons” for the order. Staff was under trained and customers were upset being stuck in the single lane drive through. This is not the first time this has happened at this location. Would not recommend.

This has to be the worst experience I have had ordering and receiving a drink. They were disorganized without a care in a persons time or patients. They did regarded me twice as well as having made propel that were behind me drinks in a timely matter but disregard me entirely. I will never return again. I am usually u understanding but this experiment was awful. If I could rate it a zero I would.

They really need to check their attitudes... was ordering in the nicest way possible & the chick taking my order would just reply in a rudely manner... it really makes your coffee taste bitter... but checking the reviews no one has answered any of the reviews... it just shows management doesn't give 2 *****....

The service and the wait time is very poor. Staff is not very friendly and they never have what you need in stock :( Seems like a training and management issue.

This is the only Starbucks that charges me $7+ for my drink,they made it wrong,got all the way home just to go back,no apologies no nothing,rude as hell!!

I feel bad for the employees here honestly because it seems like they have bad management, but that still doesn't make up for an awful experience. Waited almost 30 minutes in the drive thru the other day, usually I wait a minimum of 10. Drinks are made wrong almost every time, constantly out of stuff. Got my drinks comped the day I waited so long which was nice but that will be the last time I go to this location. Caribou by target is MUCH better.

Everytime I go to this starbucks something goes wrong. Whether it’s the wait time or how my drink is made. There has been multiple times where I have waited nearly 20 minutes for a drink when it is not busy. Also, they never make my drink correctly and all of the iced chai tea lattes I order are straight milk when I ask for EXTRA chai.

Literally the worst Starbucks I have ever been to. Been going here for years and something is always wrong. Service is beyond slow. I just went through the drive thru and sat for close to 20 mins…. It’s 7pm and no one was in the drive thru or inside…. I sat at the window forever before I ever even paid and then the girl took 15 mins to make ONE simple drink. I will for sure be avoiding this Starbucks. so frustrating! And based off of the reviews I’m not the only one who feels the same.

Absolutely the worst coffee I’ve ever had. I asked them to replace my drink they just added more caramel to my drink. The person in the window is very rude and was trying to rush me. I had to take it since I was late but never buying coffee from this branch again.

Honestly do I even begin? My brother nicest person has been a customer regularly at the Starbucks! He goes there 3-5 times a week. Due to autism, he has (dysarthria) speech pronunciation problem. So today (12-07-22)8 AM in the morning I happen to be riding with him. He asked me if I needed coffee I said sure thank you! So we go through the drive-through he orders his usual drink and the he tries to order mine with fewer more ingredients than his. And this is when I heard the most condescending rudest Starbucks, barista voice. First, She’s very impatient, she kept interrupting him, while he tried to pronounce the words, “do you mean vanilla”!! Very rude tone, it was so uncomfortable we come to the window he pays for the drink. I tried to fix the order she did not listen to me. They gave us the drink. I told him it was wrong and they asked us to add money for vanilla syrup. My brother paid for the drinks, and he drove from that window so fast because he didn’t want to start an argument. We were both very upset and confused about the interaction. All of this was unnecessary. Not all your customers speak best way fits! You will have customers with accents, other customers with autism you need to treat everyone with respect because they’re paying customers!

Very slow drive-thru service, you're unable to redeem any rewards unlike other Starbucks locations, and can't use the mobile app at this location. Why bother going to this location?

Was there today at about 4:30pm and we went through the drive through. It took nearly 16 minutes to get our drinks. Not sure what was going on but they just said “sorry for the wait” but it was ridiculous and unfortunately there was not a way to get out of line and leave cause there is no room to drive besides the drive through lane.

Slowest Starbucks drive thru i have ever been to. Literally waited over 30 minutes to get our drinks . They need to start working faster this is ridiculous.

Worst possible Starbucks drive thru experience. When the cars are all the way out the drive thru into the Holiday parking lot (has been this way since September 1), it's more than obvious something with your POS changed. Why on earth would you think really bad service is the answer? Won't be back.

Girls here do not care if your order is right or wrong!! And then ask for a tip !! I would not visit this store .

This is literally the worst Starbucks I've ever been to. Every time I go they're out of something. Every. Time. Like basics like vanilla syrup, cold brew, or cream. And yet when I inevitably go to another Starbucks they always have it. So clearly it's not supply chain issues but a bad purchasing manager. The line is always crazy long too so even getting my drink I had to change from supply issues takes like a full 15 minutes. It's insane how bad this place is. I've officially given up on them and started driving the extra few minutes to a functional Starbucks.

The Starbucks inside of Hyvee was great! I was here today (01/09) around 3:00 pm, the barista was excellent. She was running the store alone, but she paid close attention to my order and made it perfectly. This is the first starbucks employee who has understood what i mean when i say “light ice” she was excellent, and i was very happy with my drink!

I actually stopped getting Starbucks for a while but then started again this year. I've never been a coffee person, I'm a green tea frappe/iced latte, very berry hibiscus lemonade, vanilla bean frappe, bday cake pop kinda person 🤙

I stopped going to drive through after my discovery of the Starbucks inside. Fast and GREAT customer service, never had an issue with my drink so far.

Unfortunately, this location takes a while, and you can expect to wait anywhere from 5-20 minutes or more. My husband & I come here often because it's close, it's 10:00am . Do not come when you're in a hurry. I've come a few times where the line moved pretty fast, but the majority of the time, it takes a while.