3/5 Tommy L. 1 year ago on Google
The
facilities
are
excellent.
The
vast
majority
of
the
staff
are
wonderful.
Unfortunately
I
take
2
stars
due
to
1
staff
member.
She
is
possibly
a
manager,
working
there
years.
She
is
often
on
the
desk
and
her
customer
service
skills
are
disgusting.
She
is
extremely
rude.
Over
the
years
I
have
seen
her
rude
to
people
constantly.
It's
as
though
she
wants
to
spit
in
your
face,
and
treats
any
question
or
query
as
if
it's
a
massive
pain.
Her
body
language,
especially
her
stare
and
tone
of
voice,
is
a
big
F
off
to
everyone.
I
have
been
going
with
my
young
kids
for
years
and
the
way
she
behaves
is
awful.
I
was
sorely
tempted
to
score
this
2
stars
but
to
be
fair
to
the
facility
and
the
other
staff
I
gave
3
stars.
However,
the
fact
they
employ
someone
with
that
attitude
and
it
is
obviously
deemed
acceptable
means
there
are
wider
issues
that
need
to
be
addressed.
UPDATE:
In
recent
weeks
the
experience
here
has
been
absolutely
outstanding.
I
will
update
this
full
review
in
the
near
future,
assuming
the
experience
continues
to
be
excellent.
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