The associates here used to be fine, but the service has now completely gone down the drain. I strongly recommend the Brooks Brothers store on Bloor, whereby the service is substantially better. Service was excellent when Faiq, the manager, used to work here. Unfortunately he no longer works at this location.

I visited the store to return a shirt and was approached by a gentlemen by the name of George M (according to the sales receipt). He curtly asked me "what can I do for you" and mentioned that I wanted to return a shirt. My request was met with an eye-roll and it was evident that processing a simple return seemed like an obligation for George. After quietly processing the return (all good till now) he mentioned in a condescending tone that next time "I should bring the shirt in a condition that is re-sellable." I highlighted that shirt was folded in the plastic cover that I had received upon initial purchase and it was naturally wrinkled. This turned into another lecture on how the shirt was totally ruined! To add insult to injury - a couple of fellow staff members found George's behavior assuming I was made to feel extremely uncomfortable and this led to an unnecessary confrontation. I also noticed how the gentlemen behind me in line was initially greeted in a much more hospitable way. Now this said gentlemen was an older Caucasian dressed up in a suit while I was a dark-skinned 32 year old in shorts and sneakers running a quick errand while working from home. It is evident that this store (and perhaps Brooks Brothers) in general is only committed to serving a certain a demographic and that anyone beyond that demographic is an obligation to a group of elitist and privileged sales associates. If you really must shop at Brooks Brothers - I would visit the store at 110 Bloor Street West and ask for Tyrone. He is a true gentlemen and treats everyone (regardless of their race or how they dress) with warmth and is eager to help.

Worst service I've ever experienced. They never pick up calls and you have to go to the downtown location if you want to return online purchases. Did I mention the downtown location is only open when you're unavailable? I sent an email asking how to complete a return and they provided no instructions. All they said was "Online purchases must be shipped to the store". Great, thanks how about telling me how to do that.

Great location and helpful staff. Want to give a shoutout to Richard - I'm tall and relatively slim so it's usually a pain finding a good fit, but he took the time to find the styles I was looking for, and actually ended up suggesting a size that was a better fit for me and ordered them to the store. Top notch service.

As I was going through the reviews, some of them echoed my thoughts. The staff were not very great. I didn't feel welcome at all. Not sure if it is was my skin colour (brown) or I didn't dress or looked wealthy. The staff showed less interest in helping me. I am a first time customer of this brand and not sure if I would like to go back to place like this, where I need to be someone else to be treated with respect.

My wife was provided excellent service by Nadia, who made helpful suggestions and gave honest opinions. A very good shopping experience!

I’ve been wearing Brooks Brothers shirts for just shy of 20 years. It started with the name but quickly was about the the shirts themselves. A friend would travel to the US and bring my shirts back and the opening of the Toronto store coincided with my friend ending his travels. If you want to look as crisp at 9pm as you did at 9am Brooks Brothers shirts are the way to go. Now if I could just get the family discount. ;)

I have been shopping at this location since it opened but will not do so anymore. As others have said it has terribe hours and they don't answer the the phone. It has a lot of bare shelves and very limited inventory, resembling Target before they folded in Canada. It is shocking to se how much this store has gone downhill. I will not shop here anymore as I just found out that they will no longer carry petites, which cannot be ordered online either. Ironcially about half my purchases at this location were for my husband and sons as I usually checked mens wear when shopping for myself. No longer. I will not support businesses that do not have good products and service.

Ordered online. Everything looked cheap.

Avoid this location at all costs. I walked in at 5:03 PM on a Wednesday and the employee told me the store closed at 5:00. Well I told him on Google it says it closes at 6:00. I told him I already know what I need you just need to cash me out. Mind boggling but they would not allow me to make my purchase. I drove from 30 minutes away going off the hours on Google.

A staple for business wear in the financial district. The staff has always been polite and attentive with a great knowledge of the fabrics and styles that I am looking for, while not being pushy and suggesting numerous different looks at varying price points. The Brooks Brothers suits I own are well built with beautiful Italian wool that retains its fit and colour after prolonged day to day use. Tailoring was included at a minimal amount ($20) and came out looking great. They partner with many firms in the area to extend a corporate discount for 15% off any purchases. Finding a good suit can be tough and it is nice to know Brooks Brothers is there with consistent quality for business or formal wear.

The staff are helpful and friendly. Unfortunately the clothes at the outlet are sized to larger bodied people. Also, they out silicone on the inside of the crease in all their dress slacks/ suit pants - the cleaners constantly create two creases because of the silicone. Far prefer the main store downtown to the outlet or airport stores because of the above.

Amazing place great service and quality of suits is unmatched.