1/5 Joey L. 4 years ago on Google
Booked
two
rooms
for
one
night
and
rooms
should
be
ready
at
14:00hrs
as
per
the
policy.
However,
i
can’t
get
my
two
rooms
ready
until
20:00hrs.
AND
I
AM
NOT
THE
ONLY
PARTY
who
is
encountering
the
same
situation!!
We
have
been
waiting
in
one
of
the
restaurants
in
the
hotel
from
14:30hrs
to
16:00hrs
for
our
rooms
as
some
of
us
need
some
rest
indeed.
But
they
just
keep
us
waiting
and
informed
us
the
rooms
MAYBE
ready
in
one
hour
(the
front
desk
staff
later
emphasised
it
is
AT
LEAST
take
one
hour
to
get
the
rooms
ready,
say
17:00hrs).
We
have
no
other
choice
as
we
don’t
want
to
spend
a
whole
afternoon
just
for
this
issue.
So
we
left
the
hotel
with
our
tiring
souls
and
decided
to
return
to
hotel
later
of
the
day
and
hopefully
get
a
good
rest.
So,
here
comes
to
the
conclusion,
retuning
to
this
hotel
at
20:00hrs
for
check-in
and
still
CANNOT
get
my
rooms
ready
which
i
have
paid
a
full
fare
for.
Is
this
Hotel
expecting
their
guests
returning
to
the
Hotel
only
at
late
evening?
The
worst
hotel
experience
ever!