1/5 Isabella N. 10 months ago on Google
First
the
staff
has
no
is
rude
and
lack
customer
service
skills.
Hotel
hostess
was
very
rude
having
a
conversation
on
her
cellphone
in
regards
to
he
being
tiered
and
how
she
had
to
take
a
shower
early
to
wake
her
self
up
and
the
other
person
on
the
line
responding
how
fresh
she
was.
Mind
you
call
was
on
speake;;
so
i
could
hear
everything
while
she
was
checking
me
in.
This
was
at
4:30
pm
because
they
dont
do
early
check-in,
we
had
been
there
earlier
at
and
hostess
states
we
may
have
to
checkin
even
later
if
our
room
was
not
ready.
So
i
asked
her
to
please
give
me
call
if
it
would
be
later
than
4pm,
since
we
had
a
dj
event
and
came
in
for
Houston,Texas.
As
I
walked
away
she
stated
well
just
cancel
now.
Finally
at
4:30pm
we
chk
in
the
first
room
was
not
even
ready.
I
had
to
reture
with
a
foto
as
proof
that
the
room
was
not
ready.
She
gave
me
another
room
which
smells
of
cigarettes
which
I
asked
for
non
smoking,
infact
the
whole
building
smelled
of
smoke.
My
new
room
smelled
of
mildew
it
was
a
little
cleaner.
Washed
my
hand
in
the
sink
and
handle
had
a
large
stand
of
hair
on
it.
There
was
only
2
set
of
towel
for
a
room
with
2
beds.
The
restroom
light
didnt
come
oh
if
you
had
the
vent
on.
There
was
mildew
stai
s
on
the
ceiling
in
the
restroom.
Wifi
didnt
work.
And
the
a/c
was
releasing
condensaction
in
the
air
and
the
room
was
very
wet
floor
and
walls.
The
next
morning
hostess
was
rudely
knocking
on
the
doors
with
her
son
at
9:59
checking
if
the
room
was
vacent
.
Check
out
is
a11