I booked a table at Ernest & Co for New Years Eve daytime for 6 people 2 off which were small children. this was relayed during the booking and that there would be a pushchair. The waiter gave me a choice of 2 tables , a 6 seat table or the snug when i booked, no mention that it was unsuitable to bring children. I chose the 6 seat table. When we arrived on new years eve i was promptly told by the Bar Manager that the table we had booked wasn't available as it has been booked by another party and that it was impossible for me to have booked that table in the first place. Totally shocked and upset by the rudeness from him , he told me we could have a table that was completely unsuitable for our needs. because we didn't want to make a scene we decided that we would eat outside on a large table fortunately the weather was the mildest New years eve on record, but we were in the smoking area which wasn't ideal. We had our food and drink and promptly paid our bill of £150 and left, no apology from the bar manager for the mix up. But what then happened was more concerning and sinister. I phoned up to complain only to have the bar manager tell a story that never happened. I was told the waiter who booked my table told me in advance that the tables i wanted were never available and a pushchair would be inconvenient but he would do his best to accommodate me and my party. THIS CONVERSATION NEVER HAPPENED ! I promptly asked to speak to the General Manager, the bar manager laughed and said "it wont do you any good !! . I eventually did speak with the general manager but the conversation i had was probably the worse example of customer service i have ever experienced , completely making up scenarios that never occurred but also i could hear the bar manager in the background prompting him. I ended the phone call totally shocked as i have been a regular customer since moving to Shrewsbury and since Ernest and co opened. Over the last 2 years the hospitality industry has had a rough time with covid and i have supported local industries, it beggars belief then the way my party were spoken to during the day and subsequently during my phone call of complaint. It felt is if they were above any criticism and we felt we were not welcome at all and worst of all implying we were lying, that is unforgivable. Ernest and co portrays itself as a upmarket wine bar with fine food , and it is, the chef or chefs serve up really nice food but the customer service is far from upmarket, in fact its shoddy, amateurish and rude.

Lovely tapas and fantastic range wines. Very polite and considerate staff. All completely ruined by a policy of allowing smokers (with unfiltered cigarettes) in a small confined outside area. I’m afraid we won’t be back until the policy changes - completely spoilt the start to our weekend.

Great small bar with quirky decor. We waited for a drinks menu but when it came, order was taken quickly and drinks arrived quickly after. We sat close to the front window so chatted watching the world go by! Nice place, very grown up!

Trendy little wine bar at the English bridge end of Shrewsbury. Sat in the beer garden on a Saturday afternoon and it was busy. Not the most salubrious of environments and quite tight for space. Good wine selection but not much by way of beers. At the upper end of the price scale and this means that there is a certain clientele which is more affluent and mature.

We were staying at the lion and pheasant next door and popped here for a quick drinks before heading out for the night. We were greated by a very lovely member of staff. The service was exceptional, her product knowledge was fantastic i really enjoyed my wine. The atmosphere was great, very rustic but modern too. We will be coming back when we visit shrewbury again.

Had a pre-dinner drink here with a charcuterie plate. Refreshingly cold and tasty IPA and Prosecco and a generous plate of Coppa, with great music and friendly staff, would thoroughly recommend.

Staff were knowledgeable about the wine and gave us a good recommendation. Bar area nice with a great ambience. All good.

The bar staff were friendly and helpful, walking through to the other bar (Lion & Pheasant) for our draught orders. The place itself was quite cosy, I was sat on a comfy high stool as the table height allows for standing. It was quiet, too, allowing for conversation. No TV, no jukebox or barstaff's choice. There were tables outside at the back for smokers and each table had a dedicated parasol/umbrella. A good venue for a quiet drink.