No AC. They claimed it was being worked on but according to reviews it’s been 12 days of this. No fans at all to help. If you’re facing the city street it’s extremely loud late into the night but without the window open it’s 95 in your room. With your window open, with no breeze, it’s 85-90. They didn’t tell anyone this in advance but our “compensation” is a free mini bar. That entails two bottles of water, a Coke, a beer and some chips. What a joke. I had no sleep. Do yourself a favor and don’t risk it here.

Do not stay here! The air conditioner is not working and staff acts like it just happened and HVAC technicians are here on site with urgency to fix it but that is not the case. The air has not been working in this hotel for more than 11 days. They do not have any fans to provide guests and the rooms are sitting at 83° at night. They tell you they will comp the mini bar but the only thing in the mini bar are three water bottles and a Coca-Cola. Read the reviews, this place is disgusting and hot. Go somewhere else

Worst 4-star experience Stay away! Rude staff, no empathy for kids, no ACs working, dirty rooms, leaky bathrooms, poor parking. See photos. We were a family with a baby and a child on vacation at Siena, Italy between 12-14 August. It was hot and booked NH Siena believing on a brand name. The rooms were super hot with the ACs not working. The man on the front desk told us he cannot do anything and it is up-to us to stay or leave. When we complained more, he gave us a pedestal fan! (See photos) Duhhh 4-star… The rooms were not clean with dust mites and dust everywhere. The bathrooms were leaking water. We paid 700€ for two nights. The children had a hard time sleeping. Even though we booked for 2 nights, we left the next day. Didn’t expect such an experience from a 4-star hotel chain. Thought Italians were emphatic towards tourists and especially children. The experience ruined our holiday. Never going to visit Italy and stay at NH hotels agains. Hope it helps you!

The only reason i don't give 5 stars is because I get to my room (friday May 13) and their is no a/c working. I called reception and Silvia who is beautiful person, told me that the hotel GM ordered no a/c in rooms and the room was 28 Celsius very hot for me. And that the GM will be in hotel until Monday. Worst service from the GM Silvia was sooo embarrassed (it was not her fault) she is lending me a fan for the room. And the hotel is no cheap!! I am still to get the GM name.

It's an okay hotel. Certainly the location is excellent. The rooms that face the stadium get blasted with sun for up to 6 hours. That's not ideal in the summer, and the air conditioning can barely handle it. Facing the bus station is better in summer. The bed is very comfortable. The shower isn't so great, dated and lacking water pressure.

Pros: near the city center and outside the Traffic restricted area / good breakfast Cons: a) we went with a baby and they put us on top of the Tifossi as Siena FC was playing that night / nightmare to get the baby to sleep b) the shower water pressure was simply unacceptable. Very unpleasant to take a shower in this way.

Absolutely the best hotel location in all of Siena! Walking distance to duomo, great restaurants and local neighborhoods. Clean, comfortable rooms. Extremely friendly, and helpful front desk staff.

The hotel is in an amazing location but it’s completely outdated. We had brown water coming from the shower and had to change our room late at night. The staff knows about the conditions of the hotel but can’t do nothing about it. The parking space they offer is a public stadium lot or a very far away parking lot for free.

Located in the heart of the city only a short distance away from Il Compo, NH is a convenient hotel specially for those who take the bus from Florence (which I did) or from other locations. The bus stop is right across from the hotel. The rooms at this higher class hotel were clean and fairly well- appointed though the bed didn't feel first-rate. The biggest complaint I had about this hotel was the fact that the windows were not sound proofed. There was a live band playing some half a kilometer away and the sound was impossible to ignore. This was the weekend and the night at this college town was full young university students celebrating summer. When I dressed up in the middle of the night to go downstairs to complain about the noise the receptionist told me some people do have that complaint! Hopefully a typical day (rather night) wouldn't have such an issue. Otherwise the wait staff was helpful enough and the check in process of efficient.

The hotel is in a good location. And the lobby looks nice and clean. However the hallways and rooms are old. There is no art on the walls in your room. The bathrooms are old and stained. There’s no coffee or tea maker in the room. It’s pretty basic. The staff is very nice and helpful however. I have not been to a nh hotel like this before. May not choose nh again after this.

Clean, pleasant smell and atmosphere. Staff was helpful and kind. Complimentary drinks at the hotel bar if you decline turnover service was a nice touch. Great view overlooking the Siena soccer stadium and partial view of the city. Walking distance to the heart of Siena

The hotel is in a high-ceilinged old building, well maintained. The room was decent sized and clean, the bed was comfortable with good quality linens. But the heating in the room was not working properly. Most staffs were friendly and willing to help, except one or tow of them who were rather cold and unwelcoming. The highlight of the stay was the breakfast buffet which was excellent, offering vast selections of freshly prepared hot food, cold cuts, fresh fruits, pastries and refreshing bar snack items. Wifi was very fast.

Nice clean room with a small bathroom, the toilet was behind the door so when someone would open it while you're on the toilet your knees got hit with the door. Breakfast was nice but limited selection coffee machine so you made your own drinks but the selections with milk were not available in the afternoon. Gym was good

Great rooms and you're a stone's throw away from the city center.

Very clean and new rooms. Many hotels in Siena are on the older side, but NH generally has a good standard across Europe. This is our second time staying here and another occasion at a NH collection hotel in Brussels. All very pleasant.

Very nice hotel near to the city center of Siena. The hotel is outside of the ztl zone, but, be careful, during football matches it is also near to the stadium so the roads that lead to it could be closed. The staff is always very polite and will help you in any possible way. Every time that I used the hotel, I had very nice, clean and quiet rooms. The WiFi connection is stable and good enough to watch movies and work without problems. The beds are very large and very comfortable. The breakfast is various and tasty. There are two negative points though regarding this place, the first one is that, in standard and superior rooms there isn't even a little bottle of water for free, most of 4 starts hotel have this nice touch nowadays and the other one is that the hotel doesn't have a private parking but just a convention with a private garage in Siena. That is why I gave it 4 stars instead of five.

There was a problem with our reservation (it was my fault) but it was solved right away! I highly recommend it to everyone.

This was the first time I was ever disappointed in an NH property. I have spent close to 30 nights across 13 different NH properties in Italy, Spain, Austria and Germany. So much went wrong. At check-in there was chaos. Many friendly, but apparently less experienced staff. I got my room assignment, and little blue envelope ,and an actual key. But when I got to the room, I realized there was no electricity so I had to go back to the desk to get the magnetic card to insert and activate the power. At that time, a women was in a heated discussion with the front desk staff around a billing issue. She was loud. 20 minutes later she was still there and still loud. Later in the afternoon, there was another situation with a guest(?), and a policeman, and the guest was yelling, sometimes incoherently about a boyfriend with a gun who wanted to kill her. People in the lobby were even filming the incident on their phones. I used to be a concierge at a high end hotel in Washington, DC. First rule in cases like this was to de-escalate and move the upset parties to a quiet place away from the main flow of hotel traffic. Was a very upsetting scene for many to witness. Parking. A difficult thing in Siena to be sure, but made more unclear by the desk staff trying to show me where public parking was on the map and where the NH Hotel was. The staff member got the location of the hotel incorrect on the map... in the end I opted for the 30 Euro valet service. Pricey, but again, it's Siena and parking is limited. The room. My wife tried to extract a tissue from the wall dispenser. That broke loose, crashing on to the sink area and shattering a glass. It was cleaned up but these things shouldn't break apart. The balcony. I paid extra to get a superior balcony room. But the balcony is so narrow as to be unusable. Also, there was orange hazard tape over broken parts of the balcony railing so it didn't seem safe to go out. Why should I pay extra for something that isn't usable ?!?!?! Finally, upgrading to a superior room always means slippers, robes, coffee maker. Slippers were there. No robe. No coffee maker. After several hours, a single robe was found. No coffee maker could be produced. I know these may seem like first world problems and that is true. But when you pay good money, when you pat extra for a Superior room with a balcony, and the 30 nights you've spent in NH Hotels lets you believe there will be consistent service levels, this type of stay just doesn't cut it. 2 stars. Staff were friendly but just not able to handle the difficult issues, and not able to offer options to the missing robe and coffee maker. Feeling cheated for paying a good deal more for a superior room with balcony and basically ending up with a standard room and amenities. Must be some way to make this right.

I was hoping for better. The room has some wear and feels more of a 3 star hotel. There is a small refrigerator but no tea kettle. Bed is fairly comfortable and nice pillows. The hotel has a lot of scuffed walls and stained carpet. Main bus lot across the street. Several gyms within blocks. Short walk to the sites.

Breakfast and looks are great but something’s just don’t work and need maintenance. Overall. Good experience.

We expect better from a brand like NH, there were cigarette burns in the curtains, the shower filled up with water, everything was falling apart and the AC didn't work. I would avoid this hotel, I think there are better options in Siena.

Exceptional hotel very close to Piazza del Campo in Siena.

Great Location, Beautiful room and amenities, breakfast all you can eat:)! We love it.

Clean and modern hotel located near the city centre. Service was great and the staff was helpful. Would use this hotel again.

Our first night was a fail because the air conditioning didn't work, our view was of the bus station and the sink wouldn't drain. But, to their credit, after we complained, they moved us to a junior suite the next day where the ac works the view is amazing. We can't fault the location or the helpful staff either.