1/5 Troy W. 8 months ago on Google
Is
there
a
rating
less
than
1
star?
Do
not
join
this
club.
I've
been
told
for
3
years
that
my
$10.00
per
month
membership
is
in
collections,
and
it's
not.
I've
had
a
Black
Card
membership
for
several
months
and
still
the
club
staff
continues
to
tell
me
that
the
previous
$10
membership
is
in
"collections."
On
several
occasions,
I
have
told
the
club
staff
that
I
will
pay
whatever
is
owed,
and
that
I
want
my
checking
account
information
deleted.
They
try
to
access
the
account
and
tell
me
they
are
locked
out
or
cannot
access
the
information.
Yet
they
do
confirm
that
Planet
Fitness
has
my
checking
account
and
credit
card
information.
I
originated
my
PF
membership
at
the
PF
in
Sierra
Vista
3
years
ago.
An
"assistant
manager"
named
"Louis"
told
me
on
the
phone
yesterday
(09-13-2023)
that
I
did
not
originate
my
membership
at
the
Sierra
Vista
PF,
and
that
the
billing
issues
and
my
inability
to
buy
a
protein
drink
because
of
the
complexities
of
my
membership
is
"your
fault"
(customer's
fault).
I
am
now
extremely
concerned
about
the
safety
of
my
personal
financial
information
which
Planet
Fitness
has
in
their
systems.
Out
of
an
abundance
of
precaution,
I
have
elevated
this
matter
to
the
office
of
Planet
Fitness
CEO
Chis
Rondeau
&
Planet
Fitness
General
Counsel
Justin
Vartanian.
If
you've
had
any
similar
issues
or
experiences,
I
would
encourage
you
to
seek
a
remedy
through
Planet
Fitness
leadership.
This
company
managed
to
scale
chaos
in
their
processes
and
systems.
All
of
the
clubs
are
franchised.
You
can't
even
buy
a
drink
if
you're
a
member
of
a
Planet
Fitness
from
another
franchise
area.
I
have
memberships
at
Lifetime
Fitness,
LA
Fitness
&
Mountainside
Fitness
in
Phoenix.
All
of
them
are
excellent!!
Planet
Fitness
is
easily
the
worst
gym
experience
of
my
life.
Again,
please
save
yourself
some
stress
and
do
not
join
Planet
Fitness.
Troy
Wilde