1/5 Mikhail Zhukov (Mihkel M. 5 months ago on Google
I
encountered
some
unexpected
problems
and
disrespectful
communication
in
your
shop
today.
I
regularly
print
flyers
and
posters
for
my
exhibitions.
This
also
means
that
I
leave
a
certain
amount
of
money
with
you
each
month.
Each
time,
I
go
out
of
my
way
to
meet
your
employees.
Sometimes
I
have
to
wait
because
the
printer
is
busy,
sometimes
because
a
member
of
staff
needs
a
snack,
last
time
I
was
asked
to
come
in
late
because
there
were
a
lot
of
customers
coming
in
after
me;
I
arrived
at
the
appointed
time
and
still
waited
another
40
minutes.
Anyway,
the
staff
were
always
quite
polite
and
were
able
to
fulfil
my
order.
You
can
also
read
in
other
reviews
that
your
service
is
famous
for
the
responsiveness
of
its
employees
and
their
willingness
to
help
in
urgent
situations.
Therefore,
it
was
especially
unpleasant
to
encounter
such
a
problem
today.
In
addition,
every
time
I
was
advised
to
improve
something
-
the
file
format,
to
prepare
at
once
in
the
right
size;
I
learnt
the
paper
sizes
and
the
required
margins.
Thus,
I
do
more
work
so
that
your
staff
can
fulfil
my
order
faster
and
easier.
I
was
never
told
that
I
had
to
come
with
my
orders
on
weekday
afternoons.
In
many
ways,
that's
why
I
appreciated
your
service,
that
even
though
I
have
to
wait
an
indefinite
amount
of
time,
my
order
can
be
fulfilled
in
the
evening
and
on
weekends
when
other
services
are
closed.
This
is
also
important
to
me
because
I
have
to
close
my
gallery
to
come
to
you.
Today
(Saturday)
I
came
at
5:25pm,
35
minutes
before
the
official
closing
time.
I
know
that
if
a
staff
member
is
only
doing
my
order
for
flyers,
it
will
take
15
minutes
of
pure
time.
I
also
had
the
files
ready,
following
all
the
guidelines.
Also,
this
time
the
flyers
were
large
-
just
three
pieces
on
an
A3+
sheet,
which
means
less
work
to
cut
them
up.
I
was
also
prepared
to
limit
my
order
to
the
number
that
could
be
cut
at
one
time.
It
was
important
for
me
to
print
a
certain
amount
today,
and
I
was
prepared
to
come
back
another
day
and
wait
again
to
print
the
rest.
At
5:45
p.m.,
the
employee
began
a
dialogue
with
me.
When
she
opened
the
file,
she
started
to
tell
me
there
was
a
problem.
But
since
she
was
distracted
several
times
by
the
customers
who
came
after
me
with
smaller
orders,
I
didn't
find
out
what
the
problem
was
until
5
minutes
later.
I
was
trying
to
find
out
how
many
flyers
she
could
make
today.
But
instead,
in
a
moralising
tone,
she
started
telling
me
that
you
have
to
send
such
orders
a
day
in
advance
and
come
in
on
weekday
afternoons
when
there
are
4
staff
working.
I
tried
to
give
her
the
arguments
I
wrote
above,
but
she
started
raising
her
voice
and
then
refused
to
speak
English,
even
though
we
had
understood
each
other
before.
Also
the
employee
referred
to
the
fact
that
I
need
not
1
flyer,
but
many.
But
in
terms
of
time
it's
not
such
a
big
difference:
you
still
need
to
prepare
the
flyer
for
printing,
the
printer
prints
quickly,
then
you
need
to
cut,
and
it's
not
clear
what
difference
it
makes
to
cut
one
sheet
or
10.
At
the
same
time
she
never
told
me
what
quantity
she
could
do.
In
the
end
she
served
a
few
more
customers,
did
not
close
the
shop
at
18:00
(when
she
refused
to
fulfil
my
order
she
said
that
she
would
stop
working
at
18:00
anyway),
and
spent
as
much
time
discussing
with
me
as
it
would
have
taken
to
fulfil
the
order.
And
I
wouldn't
have
complained
if
it
wasn't
for
the
tone
and
attitude
of
the
employee.
But
unfortunately,
not
only
did
I
not
receive
a
single
flyer,
lost
40
minutes
of
time
(just
in
the
shop,
not
to
mention
the
journey),
but
I
also
received
unconstructive
communication
in
a
disrespectful
tone.
I
believe
you
should
clearly
define
and
communicate
to
customers
what
orders
can
be
fulfilled
at
what
time
(and
is
it
then
an
advantage
for
customers
with
larger
orders
that
you
are
open
in
the
evenings
and
on
weekends).
In
addition,
it
is
necessary
to
ensure
that
employees
can
interact
constructively
with
customers
and
organize
their
work.
And,
of
course,
so
that
fatigue
and
stress
do
not
lead
to
disrespectful
communication
with
clients.
