My husband walked in the store to shop and asked to use the restroom. One of the associates was very rude and told him no it was for customers only, however the other young lady said yes and took him back to the restrooms. She told the rude woman to take a look at him, he didn't look homeless or like a thief. She told my husband her father is about his age and is having prostate problems so she understood his need. It was very kind of her and she kept it quiet and calm. Unfortunately he didn't catch her name. I would like to let management know that she is a kind and professional employee, while the other was completely rude and condescending. With the downturn in sales at brick and mortar stores they need to have employees who are welcoming and professional. He was there today 12/16. Again thank you to the kind young lady.

So many sneaky people out shopping. It was crazy. Every aisle I went on it seemed there was some sort of side eye. Made me so uncomfortable. I remember when it was bright clean and fairly safe to shop there. It just feels off now.

*UPDATE* 3/18/21 Since the start of Covid, I've only been in Ross a handful of times, and most of those times have been in the past couple of weeks; before covid, I frequented them often. I'm sure as they replenish items, I'll find myself shopping here a lot more. Employees are still friendly and courteous, and the store appears clean! Outside sometimes questionable. Often, the clothes racks are packed to a point where going through and looking at each item can be difficult. Most people know what Ross is all about; they are a discounted chain department store, offer various styles and items, and tend to be different depending on your location, meaning they vary from store to store. I've always found something I had to have at Ross, today a cute jacket, three days ago a cute top. Ross does offer some pretty decent deals, and you can sometimes find name brands, not high-end name brands like Gucci or Louise Vuitton, but brands like Calvin Klein, Kenneth Cole, Juicy Couture, Michael Kors, Steve Madden, etc. Some of the items I see are a season or two old; none less, they offer many things and low prices. You can find Men, Women, and Children's clothing; Purses/Handbags, Wallets, Makeup, Furniture, Kitchen Wares, Shoes, Toys, Jewelry, and even items for fluffy and fido! Ross still has an excellent return policy, which is good because you're unable to try anything on at the store yet! I said it before; I'll repeat it if you see something, don't wait too long to purchase it; chances are it will be gone the next time your in. Ross is located at 10406 Silverdale Way NW, Silverdale, Washington. *Stay safe, happy and always be kind* ----------------------------- I find myself at Ross normally once a week, I like being able to have a variety of items to look through and normally end up leaving the store with a purchase in hand, planned or not. I would say most of the employees are friendly and helpful. The only thing is, with stores like Ross, if you find something you like purchase it because chances are it wont be there on your next visit, and there's a good chance they won't restock it later. Their return policy is great so you can always return it.

Older associate (didn’t catch his name) was nice and pleasant. He was going up to guest and ask if everyone How they were doing. Which made my experience more personal. The girls at front where friendly and efficient.

Ross is an exceptional place to go shopping to find great deals at very reasonable prices. The merchandise changes often, so anytime you go, you'll find something different to your liking. The employees treat every customer with respect and help you in any way they can. If you're looking for unique items, you should check Ross out. There's always something new to discover. So give it a shot, and you wouldn't be disappointed.

I really enjoy the employee dynamics at Silverdale Ross. They do everything right, are friendly, display intelligence but keep it real.

I have watched Amira ignore customers on two separate occasions now. First time I chalked it up to an annoying customer. Second time I watched her pretend like she didn’t see a customer for a few minutes before finally helping them.

Although I didn't buy any thing. Have been in there many times over the years and they have a nice selection and reasonable prices. Nice staff and clean store

Great place to shop 😃 great prices I go there all the time for my kids they have everything

I’m in the store now. I waited for a long time at dressing rooms to find out where the restroom was at. No one was back there so I finally saw 2 woman obviously managers totally ignoring that I’m standing outside fitting rooms so I walk over and ask where the restroom was and the manager told me to GOTO DRESSSING rooms and ASK THEM!!!!Seriously!!! Where do you get your managers.