HOP Medical Centre image

HOP Medical Centre

Medical center

One of the Top rated Medical centers in Singapore


Address

390 Orchard Rd, #11-03/04 Palais Renaissance, Singapore 238871

Website

hop.sg

Contact

+65 6589 0009

Rating on Google Maps

4.90 (1.1K reviews)

Open on Google Maps

Working Hours

  • Saturday: 8:30 to 11:30 am
  • Sunday: Closed
  • Monday: 8:30 to 11:30 am, 1:30 to 4:30 pm
  • Tuesday: 8:30 to 11:30 am, 1:30 to 4:30 pm
  • Wednesday: 8:30 to 11:30 am, 1:30 to 4:30 pm
  • Thursday: 8:30 to 11:30 am, 1:30 to 4:30 pm
  • Friday: 8:30 to 11:30 am, 1:30 to 4:30 pm

Featured Reviews


Frequently mentioned in reviews: health (33) screening (33) staff (25) blood (23) friendly (14) experience (14) process (14) nurses (12) time (12) clinic (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Noel T. 7 months ago on Google • 3 reviews
    Went to have free basic health screening package. They explained what each package very well and were very accomodating. They did not do any hard selling to force you to upgrade your package.
    2 people found this review helpful 👍

  • 5/5 Y S. 4 months ago on Google • 656 reviews
    I took the executive plan. The nurses and staffs are very friendly, accommodating, and helpful. Nurse Candy helped me on ECG and Tonometry, she made the experience more pleasant. Doctors are approachable and explained everything patiently and in detail. No hard selling to take on more tests. I’ll definitely recommend HOP Medical Center for health screening. Edit: come on weekday except Friday it has much less queue.
    1 person found this review helpful 👍

  • 5/5 Geraldine L. 8 months ago on Google
    Having recently visited the facility for an annual body checkup, I was thoroughly impressed with the professionalism, knowledge, and compassion demonstrated by your entire team. From the moment I entered, I was warmly greeted by the reception staff who efficiently guided me through the check-in process. The wait times were minimal, and the waiting area was clean, comfortable, and well-maintained. However, the real standout was the medical staff. The doctors and nurses I interacted with exhibited a remarkable level of expertise, attentiveness, and a genuine concern for my well-being. Their ability to explain complex medical information in a way that I could understand was truly commendable. It instilled in me a sense of trust and confidence in the care I was receiving. In addition to the exceptional medical care, I was also impressed with the efficiency of the administrative processes. Scheduling appointments was a breeze, and any questions I had were promptly and courteously answered by the administrative staff. Overall, I cannot emphasize enough how satisfied I am with the service I received at your medical centre. The level of professionalism, attentiveness, and dedication showcased by your entire team is a testament to the high standards you uphold. Thank you for consistently exceeding my expectations and for prioritizing the well-being of your patients. I will enthusiastically recommend your medical centre to my friends, family, and colleagues.
    2 people found this review helpful 👍

  • 5/5 Ben L. 3 months ago on Google • 74 reviews New
    I recently had the Basic health screening at HOP Medical Centre, and it was a fantastic experience. The staff was incredibly efficient, providing clear explanations throughout the process. Surprisingly, it took less than 15 minutes to complete the screening. As a bonus, being a corporate member, the Basic health screening was complimentary. The cherry on top was receiving the detailed results within 72 hours. Highly recommend for a seamless and quick health check!
    1 person found this review helpful 👍

  • 5/5 Ella F. 3 months ago on Google • 20 reviews New
    Excellent providers, plenty of staff on hand, very efficient. Results received earlier than expected in a report that was easy to understand. It is possible to add on tests a la carte to a package, so you can personalize what you want. Staff are friendly, helpful, and don’t hard-sell. Best screening I’ve had! Biscuits, coffee, tea, and water are on hand for those fasting prior to blood draw.
    1 person found this review helpful 👍

  • 5/5 Rocel M. 4 months ago on Google • 12 reviews
    This is my second visit and the experience has always been pleasant and efficient. The staff are all very courteous and helpful. Mala who took my blood did a great job!
    1 person found this review helpful 👍

  • 5/5 Wayne N. 4 months ago on Google • 8 reviews
    First time to HOP @ Palais Renaissance for health check, and the experience was wonderful. The positive experience started from the phone appointment booking to the actual visit at the medical centre. Staff and nurses were polite and very efficient. The venue was compact but clean and functional. I was also greeted warmly by the CO, who later conducted a briefing to all visitors to explain the various tests, and gave recommendation on the suitable health check packages for male and female patrons. Overall, it took about 1.5 hours to complete the entire process, which was much faster than my previous checks from other centres. I will come back again for the next check up.
    1 person found this review helpful 👍

  • 5/5 Lynn W. 11 months ago on Google
    Seamless and efficient. Someone attended to me immediately after I entered the clinic. They gave an informative briefing that I found useful to decide what tests to get and also great just for general knowledge. All the staff was attuned to what was happening regardless of their role and all of them were attentive and helpful. I felt faint after my blood test and they brought me to lie down right away and different people came by to check in on me. Service was wonderful, will come back again 100%
    1 person found this review helpful 👍

  • 5/5 Chelsea L. 8 months ago on Google
    Super love their services and the staff here are super friendly. Very systematic process for health screening despite having lots of patients in the clinic on my day of visit. Very detailed explanations for the health screening packages and processes across all staff. Will recommend coming here to do your health screening if you have WhiteCoat!
    1 person found this review helpful 👍

  • 5/5 mingjian t. 8 months ago on Google
    Comprehensive and helpful explanation at the start on the different tests available and what are the rests for. The entire screening process including blood taking is fuss free and pretty efficient. Staff were very friendly too. Definitely one of the better health screening centres I have been to.
    1 person found this review helpful 👍

  • 5/5 Juan V. 8 months ago on Google
    "I recently had a health screening at Hop Clinic, and I must say, their service was nothing short of fantastic. The entire process was carried out with utmost professionalism, ensuring a comprehensive assessment of my health. What truly impressed me was the efficiency of the team, completing the screening swiftly without compromising on quality. Highly recommended for anyone seeking top-notch health screening services!"
    1 person found this review helpful 👍

  • 5/5 Elric L. 8 months ago on Google
    The team explained the different options we can select and should take advantage of the corporate discount if you're referred from your company to enjoy this benefit. The team are attentive and took care of your well being while you're here. When drawing blood for tests, they took extra steps checking your details, if you'd fast the day before & the relevant questions before proceeding. After the tests, they'll provide some hot drinks and snacks as well. Well pampered and taken care of.
    1 person found this review helpful 👍

  • 5/5 Chloe 8 months ago on Google
    Beautiful & clean clinic. It’s my third year here & it’s always crowded on a Sat morning. But the doctor is always very clear & knowledgeable in explaining the different packages. The staffs are very fast & friendly. The nurses are also very fast & gentle in extracting the blood. Overall a very fuss free experience 👍🏻
    1 person found this review helpful 👍

  • 5/5 Wenting T. 7 months ago on Google
    Been visiting HOP for my annual health screening over the past 3-4 years and it has always been a pleasant experience. Staff were very professional and knowledgeable, the process of screening was also fast and fuss-free. Would definitely recommend this clinic for anyone looking for comprehensive and affordable health screening packages.
    1 person found this review helpful 👍

  • 5/5 Pam W. 9 months ago on Google
    Had a great experience for my health screening here. Every staff I encountered from the front desk to the different procedures was very warm, caring and professional. There was a lot of people in the clinic, but I still felt very well-taken care of, nothing was rushed through. They took their time to help me understand the different procedures, communicate waiting times clearly, and check in on me to make sure everything is okay. I would highly recommend this place to others.
    1 person found this review helpful 👍

  • 5/5 RAJIV T. 10 months ago on Google
    Awesome clinic in a great location! They gave me a very comprehensive overview of their services and also educated me on how mandatory health screening is beneficial.
    1 person found this review helpful 👍

  • 5/5 Tiana Lynn B. 1 year ago on Google
    The package was clearly explained. Kudos to Mr. (forgot to ask his name) The Filipino nurse (Razol) was very helpful and polite. The front desk personnel is very attentive and knows how to comfort patients. The Malay nurse who assisted me was very kind. Overall experience is more than what I expected from a free health screen.
    1 person found this review helpful 👍

  • 5/5 Xue Y. 2 months ago on Google • 21 reviews New
    First time at HOP and the nurses and staffs were all SO FRIENDLY. Service was great and although I didn't get all the names; special shout-out to Mala who did the blood taking. She was swift and quick and so professional. Thanks HOP! P.s. waiting time was very manageable , A+!

  • 5/5 Kelly 2 months ago on Google • 9 reviews New
    The service staff are very helpful and friendly. The friendly Chinese lady staff (sorry for not having her name) who took my blood pressure, height and weight was pretty attentive to check my needs and explain the available scanning that is suitable for 50yrs old Ms Mala who did my blood taking was so skilful that I didn't feel any little bit of pain at all.

  • 5/5 Rina 2 months ago on Google • 9 reviews New
    As part of my health screening I had to draw blood - while it seems easy for some, it was incredibly difficult for me what with my traumatic experiences (nurses poking multiple times as they couldn’t see my vines) and fainting spells due to low blood pressure. At the blood taking station, staff Mala was very encouraging, advising me what to do, the whole process went by smoothly and quickly. The clinic is clean and bright, overall staff were very friendly and helpful.

  • 5/5 Shiming A. 5 months ago on Google
    Briefing always conducted professionally before the checkup to ensure patients understand the various test options. Screening is fast and efficient. Venue is clean and accessible. Continue the gd work.

  • 5/5 L Shy Y. 11 months ago on Google
    Is my first time here. The staff welcomed me very warmly and made me feel comfortable. The place looked very clean and organized. It wasn't crowded as I expected, so it gave me an extra good impression. Then I was assisted in every step of the procedure, so I knew exactly what was happening. The nurses who extracted my blood are commendable!

  • 4/5 mei f. 11 months ago on Google
    Before the health screening,they gave a brief introduction for the individual checking items to everyone ,although every step is slow, but all nurse/work staff are very friendly and nice.

  • 5/5 Kelvin C. 4 months ago on Google
    I’m impressed by the welcome briefing which is informative and helps patients understand and decides what tests to go for for the health screening and not just focusing on the cost of the different packages. Health screening is no fuss. All done in 45 mins.

  • 5/5 Chang Tian Ya R. 4 months ago on Google
    blood drawing was always difficult for me as my vein is very deep, the nurses had to do it a few times. Today I met the first Nurse who managed to draw my blood painlessly in one try! Thank you Nurse Mala for the great job (:

  • 5/5 Tan R. 10 months ago on Google
    I recently visited this medical center, and I must say that I am thoroughly impressed. The level of professionalism exhibited by the staff is truly commendable. They are well trained and knowledgeable, providing exceptional care and attention to patients. I highly recommend this medical center for their top-notch services. Keep up the great work!

  • 5/5 Gayle K. 6 months ago on Google
    Had a very nice experience here. The process was very smooth. Staff were also very accommodating and explained the different screening tests thoroughly. It was also nice to have refreshments after the required fasting. Thanks for the great experience!

  • 5/5 Felicia N. 9 months ago on Google
    Staffs are very welcoming and friendly. I’m someone with fear for needle, I have experiences of fainting after needle poke. After the staff draw my blood and I begin to feel lightheaded, they immediately attend to me and served me hot drink and biscuit. They even ensure my blood pressure returns to normal range before letting me leave the place just to ensure I will not faint outside. Really caring staffs!!

  • 5/5 Yuki C. 6 months ago on Google
    Very well done, the nurses and receptionist were very patient and professional. Even blood taking was very well done and painless. Not to forget there’s a male staff who explained clearly about the packages for us. Thank you so much! 10/10

  • 2/5 Samantha S. 6 months ago on Google
    I have to come here every year because my company provides free flu vaccinations through them. The nurses are generally very nice and very good at drawing blood. And it is quite affordable I guess. But the MLM-like marketing is quite off-putting and very annoying for people who just want to do their health checkups in a calm and quiet place. The place is completely chaotic with not enough rooms and never enough privacy and one has to wait really long since there aren't enough rooms.

  • 5/5 Ruel R. 6 months ago on Google
    Took comprehensive package! Im always scared with blood extraction coz of needle, however my blood extraction went smoothly. Been here in HOP medical many times to do my personal health screening! People are accomodating!

  • 5/5 Reshhh 1 year ago on Google
    The staff were very elaborate in explaining their packages and the advantages of certain packages. There wasn’t any hard selling and they were able to recommend packages that would be right for me. It was a really quick process and the staff were very attentive to my needs.

  • 5/5 Sharon B. 11 months ago on Google
    Excellent service and a very welcoming feeling from the moment I stepped into the clinic. Service staff is informative, helpful, kind and patient. The ambience is clean, bright and calming. I would introduce this place to my family and friends for their screening.

  • 5/5 Pyin 10 months ago on Google
    First time here for health screening. The staffs patiently explained the types of package and educated us the importance of health screening. Though there are plenty of patients ahead us, the whole process only took half an hour. Seamless and efficient. Great service overall!

  • 5/5 Telli L. 9 months ago on Google
    My first health screening in this clinic as I won a voucher from my company. Everyone is extremely accommodating and approachable. The clinic itself is clean and comfortable. I will definitely come back here for my future screenings.

  • 5/5 Britta O. 10 months ago on Google
    Very happy with their service and staff were very accommodating and helpful making sure the process is smooth and they will orient you on the tests so you will understand the tests they offer. Overall experience with them was great.

  • 5/5 Shanele D. 11 months ago on Google
    HOP staff and nurses are very professional, friendly and efficient. The location is very neat, posh and cozy. The Filipino nurse did a fantastic job by showing excellent work and by making sure I was feeling okay. Thank you! Great job!🥳

  • 5/5 Richard W. 1 year ago on Google
    It is the first time, I came to this center for health screening. The center CEO gave a health talk. He is a very humble and nice gentleman. It is nice to see that CEO is taking out of his time to give health talk to the public. The center is newly renovated and clean. The service is good. They also provide some tea and snack for visitors while patients are waiting for medical services

  • 5/5 Michelle N. 9 months ago on Google
    This is my second time taking my health screening at HOP. Very smooth process, all done within 30 minutes. Staff are attentive, helpful and polite. Recommended!

  • 5/5 Aishah Z. 9 months ago on Google
    Fast and efficient process even though clinic was crowded. Staff were really friendly! I told a nurse I was scared of needles and she was really sweet and gentle during the blood test. Overall great experience!

  • 5/5 Lucien L. 9 months ago on Google
    The explanation is comprehensive and the packages available are competitive and customizable. So it will suit all that you need by choosing what you feel you need based on your personal family history. The staff is friendly and the service is great.very attentive and knowledgeable.

  • 5/5 Aidan L. 4 months ago on Google • 2 reviews
    First time coming here for health screening. All nurses there are very friendly and polite. Greeted everyone with smiles. Not to mentioned that they are all very professional. Nurse Mala is very skilled in drawing blood that I did not feel anything at all during the procedure. The clinic environment is very comfortable and relax with relaxing music and they even provided you with free coffee. Definitely would recommend anyone who wants to have a pleasant experience when doing health screening to come here. 👍🏻
    1 person found this review helpful 👍

  • 5/5 Shanti K. 4 months ago on Google • 1 review
    The welcome and the briefing was definitely a pleasant surprise. Waiting time was minimal too. Blood-taking for me has always been a challenge and this time too, the nurse could not get a full tube out of me. But Nurse Mala came to the rescue and got three tubes out of me with ease. Kudos ! Environment is also very relaxing. If you have corporate packages at work, don't waste the opportunity to get yourself screened here !
    1 person found this review helpful 👍


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