One of the better hospitals to visit. Modernised look and not too crowded. Don't be fooled by the negative comments. Waiting time is always about demand and supply, and you don't know what is going on behind the scene or what concurrent duties frontline staff are facing. Hospital is constantly promoting digitalisation and more opportunities to speed up transaction time. I was happy enough to use the payment kiosk machine, without the need to queue u at the counter.. Lovely! Completed my app payment transaction within 2 mins!! Brilliant!!

Terrible service, went there on last Sunday night due to my 20mo baby suffered from fever and diarrhea for more than 4 days, the crew who was taking the registration is very rude, waited for 5 hours to see doctor, doctor seems to be very puzzled why we were there, did not take any further checking on my baby condition, instead just asking us to stay home for self monitoring. My baby is still sick today and we had sent him to KK for a better service, he will be taken blood test, urine test, and x-ray, the ward also will be ready for him, better don't go to NUH if you need any urgent and professional support for your loved one

I am a taxi driver. On 23-11-23, at 4.15pm, I send a lady to A&E. The pax was not feeling well. She is breathless and cannot manage to go inside the A&E. No staff is outside to help. I see 2 staff behind the glass door. Never offer to help. I need to help her to be seated on the wheel chair and push her inside. This is ridiculous for an A&E department of a hospital. Taxi driver now need to help push your patient to A&E.

I don't understand with what audacity the Minister gloats about the public hospitals here. Frankly,it is everything to be ashamed of. We are at the a&e and I would advise any parent against bringing their precious child here for any kind of treatment. We were here as we had no other choice for our c+ child. Don't understand why private hospitals aren't giving people the option to get treated there - at least this will reduce the burden on these terribly strained hospitals. You will never know how terrible the conditions are until you have stepped into this place and at kkh. What is there to be proud of Minister? Have u seen for yourself or gotten any of your family members treated here?? From doctors who failed to wear gloves when inserting the IV into my child to being just dumped with other elderly patients. World class indeed. Let me clap for you

Had a bad experience with one of the kopitiam rude malay lady staff who was attending the dessert section. Should employ staff who is more courteous & friendly to customers. She make black face when receiving orders and pretend not to hear to my orders.

Visited my Mother-in-Law (a regular patient of NUH) with my wife on Sunday 28 Mar 2021at 12.30 pm. At the visitors registration section, when I was trying to key in details at one of the self-helped machine and almost completed, one of the staff (Chinese aunty) came over and asked rudely " Is this your first visit for this admission? If yes, you key until tomorrow also cannot". She directed me and my wife rudely to the manned counter. We have to queue again. I asked the counter staff whether it can done at the machine and her reply is "Yes". Please train your staff in the proper procedures and some basic PR skills.

Reached at about 4pm, 5:30pm see the first doctor and said need to wait for the eye doctor. Now 10pm still no sign of the eye doctor. Check with nurse 3 times, 3 times same reply "should be coming" still waiting... The eye doctor came at about 10:30pm and was very apologetic and courteous. I think she tried her best to be here as quickly as she could. I suppose the hospital have a lot to do to improve the waiting time.

horrible service. firstly, my friend who had a seizure in school in the morning at 10am was only admitted 4 hours later, at 2pm. secondly, we were not able to visit her even though she requested for us to be here and her parents weren’t coming until way later at night. she was unable to get the emotional support she needed. the doctors and nurses were not even able to allow us to come up to her ward to pass her something that we bought for her and see her for 5 minutes. last, even though the covid rules are understandable, we aren’t even able to switch ourselves out with her parents to go and see her. she is currently not holding up well.

Was admitted into the A&E ward, and am very grateful to the nurses and doctors manning it. They were patient, obliging and more importantly doesn’t condescend even as they are trying to manage multiple patients with their respective needs, requests and ailments. My hats off to them. Thank you for the care and kindness extended. You make what is a stressful and worrisome experience less so with your professionalism and sensitivity! 👍🏻

Quality has gone down. Clinics are a lot more crowded, doctors appear swamped and no longer pay attention to patients as they are in a rush. Ordered medication online, and one week after the delivery date, there is still no sign of medication. Suggest going to another hospital instead.

I used to respect NUH many years ago, but the level of service by the doctors especially, seem to be getting worse. A couple of times I been there (for my wife's first pregnancy, my kids' asthma issues etc) but unfortunately I keep getting doctors who seem to make me feel unheard and also inferior. The last visit was recent for my child's asthma referral. The doctor did not seem to even bother reading the referral notes or take into consideration what the history as shared by us as parents. Lack of collaboration by the doctor. Interesting to see also 2 trainees I assume at the back where the doctor did not even share with us the purpose of them. The nurses generally are professional and friendly though. I continue to have high respect for them. I am sure some doctors at NUH are good, but guess the ones I came across appear to lack empathy. I will probably receive services from other hospitals instead and not recommend NUH.

Went to NUH A&E on a Saturday rainy evening with low expectations, as have encountered long waiting times before. I had UTI symptoms and from past occurrences, have been told before by GP to visit a doctor once the symptoms develop. It was surprisingly not as crowded and took an hour from registration to collecting medication and payment. Nurse who checked me at triage was also patient and nice. However it all went down the drain during the consultation. Dr Nieh rattled off quickly in an impatient tone that the results from the urine analysis confirms UTI, that it is a very common condition and that I can visit GP or polyclinic for this, implying that I don’t need to go to an A&E to get diagnosed. It’s just disgusting how he simply dismissed and trivialized my condition. It was Saturday evening at 9pm where polyclinics and GPs around my residential area are closed. You think I want to splurge $140 for A&E charges for what he called a “not so serious” and “common” condition? Anyone who had UTI before would know the immense pelvic pain and discomfort. And it is a bloody infection that if not treated early can lead to more serious problems with the kidney. I would have given this a 5 star experience if the doc had shown more empathy and concern. Edit: I speak for my own experience, and state the facts as it was. There are certain individuals who read my review called me out as "extremely immature" and a nasty patient who is unappreciative. He doesn't know me, nor my experience that night and, like the doc who attended to me that evening, trivialized my condition and said that I could have visited a GP/Polyclinic instead - clearly did not read my review in whole and only nitpicked on parts to put across his point that the doc deserved a raving 5 star review. I believe good reviews/compliments will come by when they are well-deserved.

Nuh have new or student doctors that are supposed to be supervised by overloaded experienced doctors. If you are unlucky, u end up like me :( - a misdiagnosis Doctors there kept insisting it was just a sprain . I had at least 3 other doctors disagreeing with nuh diagnosis. 0 stars.

I went to the emergency room midnight , but I have to wait almost 3 hours to see a doctor. What is the point for EMERGENCY???! After i saw the doctor, the sun almost rises.

NUH OT Centre called me to make an appt for my son and said they eill send me a confirmation sms with the address where the session will be held. Day of appointment came and yet no sms was received thus I thouthe appointment was not made. I can't pull my son out of school in case there's no appointment made. Few days later, I received a letter demanding payment for the missed session WHICH WAS NOT CONFIRMED. Called them a few times but NEVER got to speak with the OT Dept staffs at all. They just kept telling me no direct line to OT and have to wait for them to call me back, which THEY NEVER DID. IS this the standard of SG National Hospital? The service is Worse than 3rd world country.

Went to the A&E because of depression and low mood. Doctors were very nice and approachable, so were the nurses who had to take away some of my belongings for safekeeping because of my history of self-harm. Was given a room to myself to wait in for the psychiatrist to come down and talk to me because they didn't want me to catch anything the other patients might have. Thank you to the A&E nurses and doctors, and the psychiatrist who talked to me :)

Had a surgery and the whole surgical process was seamless. Very professional and caring staff( A&E , Surgical and Ward team). A big thank to the healthcare staff ( Wendy, April , Alex and Aisha) at ward 51. These guys were constantly working very hard yet so energetic . It makes me wonder how they can still maintain such good attitude after a long day. I did notice a couple of them even worked beyond their shift hours. Everything was excellent, except the very long waiting hours at A&E , which is understandable given the number of patients the hospital attends to.

Went to Heart Clinic @ level 3 for checkup, had appt at 9am and did registration for Q number from Apps. After all the test and everything, was told that the doc haven't come @ 930am. But appt is scheduled at 9am 🙄

This was a total waste of time. My wife was having breathing difficulty , leg and hand happen to be paralysed during the days for about 5mins. We was so afraid so we had to travel over emergency for treatment. Just incase while we are feeding baby halfway this issue happens again then our baby will in danger due to paralysed of hand while carrying baby will lead our baby to fall off. Sorry to mention names but this had to be shown as other patient out there will be in danger if they consultant such doctor. As we came to the emergency there’s this doctor Name “ Pow Siok Yen “. She was rude as unprofessional. Telling us to go poly clinic instead of heading over to emergency. Sharing our problems to her and her reply was “ is it affecting you? “ it’s stupid question isn’t ? If it’s not affecting then why would my wife go in the Middle of the night ? LOL it was a total joke. This doctor can even stop patient from sharing their pain by asking the patient to “ CAN YOU STOP AND LET ME FINISH UP MY WORD ?? “ after the consultation my wife was not being informed that what medication was given and the reason why wasn’t being explained. I’ve never seen such a doctor before. Please be aware for your loved one safety please avoid seeing this doctor! For those who had time to read through my post. Thank you.

NUH fixed a fake appointment for patients just to make them wait for 5 hours for nothing. None of the staff, nurse had the decency and courtesy to inform patients to stop waiting. The Neuroscience department's landline is served solely for the purpose of making outgoing calls. Patients can never get through the line since they had blocked all incoming calls. The doctor, nurse and staff do not respond to e-mails either. Yes, they cut all communications from all patients.

I had great experience with the doctor from A&E when I was admitted back in 2020. Hence I’m engaging the hospital again. Today, I was taken aback by the lousy attitude from the staff answering the call. I just made a call to your customer service to book for an appointment with neurologist. The staff sarcastically ask me all sorts of questions, and put me on hold for a long time before answering that the only appointment is only available next year May. She said again in sarcastic tone - “if it is urgent, please go to the A&E”. This female customer service staff seriously need training on customer service, emphatic listening skills and perhaps some compassion! If customer service supervisor is looking at this, please check the recording around 11:50am - 12:100m 09 Dec 2022 - under Appointment booking calls. Thanks.

I would like to offer a suggestion that I believe would further enhance the overall experience for patients: implementing a zero visitor policy. First and foremost, I would like to emphasize that my intention is not to disregard the importance of emotional support from loved ones during a hospital stay. However, there were instances when visitors seemed unaware of the need for a serene environment conducive to healing and rest. Consequently, the peaceful atmosphere was disrupted by noise, conversations, and commotion in the common areas and patient rooms.

Contact number of ward 43 was featured on their website so we may reach our love ones but no one picked the phone up. Tried for hours. Operations, I think this is a fair statement- You need to buck up. We're not putting our love ones there for free too. Would be nice to get some services. Feel free to email me for details. From someone in operations and in the service industry regionally.

My wife and I had the privilege of being under the care of Dr. Pradip Dashraath during our pregnancy journey at the National University Hospital. We cannot speak highly enough of his exceptional care and expertise. From our very first consultation, Dr. Dashraath impressed us with his professionalism and genuine empathy towards pregnant women. He consistently went above and beyond to ensure the well-being of both mother and baby. His ability to provide thorough explanations, address concerns, and guide us through each stage of the pregnancy was truly remarkable. What sets Dr. Dashraath apart is his dedication to motivating and empowering pregnant women to follow proper health practices until delivery. His genuine interest in their well-being extends beyond medical advice, as he takes the time to discuss emotional and mental health, providing guidance and support for a holistic approach to pregnancy care. Dr. Dashraath's expertise in Maternal Fetal Medicine is evident in his personalized recommendations tailored to our specific needs. He possesses a comprehensive understanding of complex medical information and explains it in a clear and accessible manner, allowing us to make informed decisions with confidence. Furthermore, Dr. Dashraath's accessibility and prompt communication made us feel valued and supported throughout our pregnancy journey. He goes above and beyond to ensure the well-being of his patients, both within and outside the clinic. We are immensely grateful for the exceptional care provided by Dr. Pradip Dashraath. His professionalism, expertise, and compassionate approach have made a significant positive impact on our pregnancy experience. We highly recommend him to expectant mothers seeking outstanding care. Review from - Ghaayathiri & Namal

This review is just for nurses who helps in drawing blood for blood test. I don't know what is the issue with them I have been here 4-5 times for blood test and every time they tries to draw blood always puncture the veins, and they say you are not eating hence no blood is coming in needle. I mean there is a limit to moroness, drawing blood should be simple and less painful but every time they puncture veins and simple procedure becomes painful.

Really should relook and review their visiting policies for spouses who wants to be present with their wife and newborn. 30mins is a joke.

Very nice and wonderful outlooks National university hospital is helpful very hospital in Singapore

My 4 year old son has very high fever of 40.2°C and the nurse took his height and weight and ushered us into the Room 1 in the children's A&E. It's been more than 2 hours, no doctor has seen us yet. Do they understand how frustrating is this?! WORST HOSPITAL EVER

This review I am writing while I am sitting in A&E waiting for more the 6 hrs with my 4-year-old son to know why he is crying with stomach pain. He is having severe vomiting; after 4 hrs of waiting doctor comes to check a few things and mentions I would consult the senior for a blood test; it's been 2 hrs no signs of the doctor or anyone. My son was so tired, and he had no food and no medication. He slept. This is not first time this happened in same week as well.i am really worried for my son. I don't know where to escalate this. I understand this A&E but it's really hard to see kids has to wait this long With pain.

We delivery our 2nd boy here, thanks for the doctor and nursing professional service, their advise is friendly and they are aware almost what we need through out the process. Proud of my son to be NUH baby boy.

I want to extend my appreciation to the doctors, nurses & staff at the NUH A&E Department. I was referred to A&E by my GP for persistent abdominal pains that wouldn’t go away for days. The estimated waiting time was presented at A&E was presented as >4 hours, which I expected given that my condition was not life-threatening. This being said, I waited less than an hour before being called to Triage, and the nurse was friendly and thorough in her examination. It was my first time being at the hospital as a patient, but knowing this, she made me feel as comfortable and assured as I could. I had to do a series to tests to determine the severity of my condition, so they put me on a bed so that I could wait more comfortably while they monitored me. Although the ER was clearly crowded, with a much larger patient to staff ratio, the staff did their best to attend to everyone and to ensure that the patients were comfortable and cared for. The doctors and nurses that came to tend to me, and administer my tests and medication were very professional. They did their best to ensure I was comfortable, and they gave assuring advice. Although I couldn’t have been happier to have been discharged, I am really grateful for the care that I received at NUH A&E.

Everything moves quite quickly today except the pharmacy on the 9th floor, which is the most dreadful. The worst department in the whole hospital is the pharmacy on the 9th floor. No matter the efforts, it seems improbable that they will enhance their performance. Those with no immediate time constraints, it's advisable to take a ticket and utilize their time for other activities. Consider resting in your car or heading home if you're nearby, ensuring you return before the pharmacy closes. The wait, whether they're busy or not, seems interminable. Trust me, adopting this approach will significantly reduce your frustration. It's surprising that even for just one medication and despite the availability of several pharmacists, it took over an hour. Considering the already limited lifespan of cancer patients, it's important not to let this situation further diminish the quality of our life.

The hygiene and service standards are appalling. How can a daily shower be at the patient's request? Is there no proper planning and scheduling? Avoid Ward 42. The patient's well-being and hygiene are very poorly managed by the team of nurses. Too bad, I cannot rate zero stars. I doubt there is someone checking and responding to these reviews as long as they get paid at the end of the month.

I wasn't happy that your pharmacist refuses to dispense my medications to me this morning. He is a young chap. He said I can only collect them next January 2021. I came to consult doctor roger ho and he has prescribed me with a 6 months of medications supplies. My name is Ngee Kok We ng, S1532882G, 83506217. Kindly reply. Thank you

The A&E registration and triage nurses here are a joke. It would seem pretty obvious that patients who are in visible pain should be prioritised and seen first or at least a given some painkillers if there are lots of patients but no, still had to wait hours. Don’t come here for A&E if you’re in pain and require immediate attention, come here if you want to waste hours of your life waiting due to inefficient scheduling and don’t mind if your condition worsens during the wait

I am very happy for NUH that they have a very good team of Doctors and Nurses in Ward 62. The nurses here are hardworking and initiative. They know the difficulties that we are facing here isolating for almost 3 weeks with my 5 year old daughter, who is a corvid 19 patient. Therefore they tend to be patient and very understanding. Please extend my further thanks to Nurse Christina Wai, who often take time to explain things to us for further understanding of our situation and also helping us in managing our stay in the room, and also Nurse Ernest and Sarah. Overall, Doctors and Nurses are truly Caring, Patience and Understanding. My truthful Appreciation to Ward 62. Thank you so much. •Patient of NUH ward 62, Bed 11 - From 19th July to 6th August 2021•

Please aware about your bill . They charged laboratory fee different payments from some patients for same procedure. I keep on asking clarification, poor response from the customer support and finance department. Can anyone please explain about this 😔

This is very specific for the patient service center. I have been here multiple times for multiple occasions. These are laziest people in entire NUH. Even if they are free, they won't buzz your token number. They just sit and chat between each other, goes in and comes out multiple times. Takes multiple short breaks. Multiple time same experience.

Professional service and well-trained staff.

VERY HYGIENIC HOSPITAL NEAT AND CLEAN AND TAMIL WOMEN WAS THE CHEIF DOCTOR WHEN I WENT THERE AT 2017

Wonderful staff and quality and patient service. So much love for all the Doctors and Nurses working there, they really give their 200%.

Visited in 2007 . Must mention the intuitive footprints on the floors which you can follow to get you where you wish to go.. prof Cheah and prof CN Lee were especially nice!

Alot patients waiting for medicine and yet 2 only serving the patient. Should have more staffs for peak peak period . Need to improve in the service

Over my many experiences here, most were pleasant and smooth, one was unpleasant as a COVID patient. However the team was responsive to my complaint. Overall still a rather trustworthy facility with friendly staff. I would just not recommend visiting the A&E when the queue is long.

A very bad experience At urology centre. The appointment time is scheduled at 10.50am, I reached at 9.45am to get register. After 1 hour wait of my appointment time at 11.45am I was told there are still 5 patients ahead, I do know the number are not in sequence, but still need to wait another 1.5 to 2 hours hours more if each patient takes 30 minutes. What is the purpose of having appointment time pre-fixed? This displays inefficient & poor management of NUH to handling patients waiting time. After so many years, there is still NO improvements, very very disappointing. Is this still graded as Good Hospital? Time to review for NUH.

Staying at One bedder A class ward but the food here is so bad that the vending machine sandwiches taste way better. They won't entertain your requests of two hard boiled eggs but they can give you one hard boiled egg and one scrambled without yolk. I have no dietary restrictions. Talk about healthy diet in hospital.. Not even fruits for breakfast but they will give u sugary apple juice instead.

Bad customer service staff named ANGELIA GOH. U need to email in after probably 9 days then she will reply you. Very bad service by this person 😒 disgraceful

Alot of staff isn't professional, indecisive in tacking urgent action, terrible / lack of treatment for patient, and doctors gave up easily on treatment. This hospital killed my father

The service is extremely poor and the doctor has no experience! Never go to National University Hospital for medical treatment! Remember! Remember! 👎

My grandma suffered from a stroke. Apparently after sending her there via an ambulance the staff did not do much. I was told she was healthy, only for actual stroke symptoms to manifest afterwards. The doctor onsite had to ask my dad for permission to do everything, including fitting a nose tube and giving medication. If my grandma had been sent to a different hospital she might be able to talk now... I also came for an X Ray previously and waited almost an hour to get examined...

My mother, Mdm Teo recently had an eye surgery at NUH. All the staffs there were professional and helpful. A very special thanks to Dr Janice Lam and Dr Gangadhara Sundar of NUH Eye Surgery Centre for being supportive and took good care of my mother throughout the entire 6 months there. Their diagnose were surprisingly efficient, effective, and immediate, compared to the previous hospital that we visited (spent at least 2 years there, but her illness did not get any better). Even though the risk of the surgery was 50%, the doctors there did a good job in keeping her safe and the result was extremely successful. Thank you once again, and keep up the good job!!

Overcharged bill . They have done all test for healthy newborn without patient consent. Really don't want the newborn screening panel for my baby since it is not mandatory. Poor response. Not solved the issues. Laboratory charges also charged more compared to others for same procedure.

A big thank you to all the nurses and medical professionals for taking care of my wife recent stay in room 21.

Wife had natural VBAC delivery. All the staff are very helpful, friendly, very presentable, and chirpy, even in the middle of the night! Of course, they're totally professional. Goes without saying.

I went to Polyclinic on 12 Mar 2021 and was refer to NUH orthopaedic section due to neck pain. To my surprise the date of appointment is on 05 May 2021. This is a long wait despite the authority stating they have cut down on the average waiting time for subsidise patient. Just wondering the parity treatment between subsidsed and non subsidised patient. Does it mean that we pay more, we get better treatment?

(Translated by Google) A & and 👎🏼 (Original) A&e 👎🏼

Thank you to the doctors and nurses there even though it was only a short stay of 5 hours, they took good care of me and were very friendly and caring. Big shoutout to Dr Ng ( Emergency or Children Emergency? idk i was in some covid isolation room ) today and the nurses there who i don't know the names, but thank you so much.

We went to NUCOHS for my young son appointment. The travel from Jurong to the clinic was smooth and seamless. Registration was done very fast but a bit of a wait for the doctor, about 30 mins. This is a new dentist and the first time that my son is meeting. She was friendly but very professional and was able to put my son at ease (my son has autism and does not take to changes too kindly) and finished the appointment with no drama.

My godfather is a Covid-19 patient at NUH since 6.2.22. He was transferred to a normal ward 57 about 4 to 5 days ago. Over the last 3 days, telephone calls made to ward 57 were not for once picked up except on an occasion where through the help of the staff from the general line i managed to reach ward57. Telephone calls were made at diffetent times, and the last two times were made at between 2-3pm and 11.40pm thinking these are staffs' off peak hours. Unfortunately similarly disappointed by the NUH ward's telephone picking up service. Hope the management will look into the matter.

My mum has an referral appt with O&G at NUH on the 10/5/2022. Waited for 2 hrs then get consulted. After consultation the doctor and the professor decide to admit her to a ward on the same day and but after 5-6 hrs later still can’t get a bed at ward.(7 hrs in total) After i went in to confront the staff nurses and the professor, they were unable to do anything due to the bed unavailability. So they decide to sent her home and taught me how to change the urine bag. They also mentioned that they will contact me the day after to admit my mum to ward. So guess what. Now it’s the next day (11/5/2022), 1700 hrs and still they did not contact me for the admission. Tried calling them but unable to get through. Very bad and poor service. I mean if u can’t secure a bed at ward, why decide to admit her and make her wait? Why don’t they check the availability 1st before deciding? Where’s the efficiency on decision making to provide for your patient? Don’t tell me i have to sent her to A&E ward while waiting for a bed and with no proper observation and monitoring on my mum’s condition? Will they be able to do that if their A&E turned out to be busy? Where’s the trust and assurance on that? They can’t even secure a bed, letting her go back home after signing for the admission. Let alone at the A&E ward. Well, she’s still at home. Why? Because NUH doesn’t have a bed for her.

Was having severe pain on neck, shoulder and arm pain on June this year. Went to my family doctor twice since the pain was persistent. Blood pressure and ECG was fine. Went home hoping that the stronger medcines will help but it does not. So my family doc refer me to NUH. My family doctor says it could be pinched nerve or rotator cuff injuries. To my dissapointment, the appointment made was on 22nd August. The pain was umbearable that I need to walk in on the 12th of July to Ng Teng Fong a& e. X ray was done and the doc says it could be rotator cuff issue. Was send home with a severe pain medication. My question here is, why NUH takes so long to render treatment to a severe rotator cuff injuries.? What if Im left with a permanent nerve damage? Im very dissapointed.

I was at NUH recently and was pleasantly surprised to see non uniformed staff helping patients with the NUHS app. Through conversation, I realised that they were volunteers from corporate organisations. Kudos to these volunteers for volunteering. I’m sure that their corporate work would have floored them, yet they were all smiles when assisting the patients (some who showed total ignorance in app navigation). Keep up the good spirit and thank you for the amazing service.

Sometimes maybe good, sometimes maybe bad... queue times here are not accurate. My rehab appointment was at 1130am, came and booked for my queue number at 1030am.. guess what? My number was called only at 1315pm.. ridiculous

I was in the infusion bay for two hours, and even after my treatment, I had to wait an extra 30 minutes for one medication, even though the nurse had already ordered it before treatment began. It was very frustrating, as the Pharmacy department seemed to be the slowest and least efficient in the entire hospital particularly the one on the 9th floor. It appeared that their own convenience and comfort took precedence over the needs of the patients. They display a complete lack of empathy by squandering our precious time. Knowing that I have to pick up medication now makes me anxious about seeking treatment. My fear of the hospital staff surpasses my fear of cancer. :(

Management would rather place their orange cone and wheel clamps there than let riders park there for a couple minutes to pick up food. Nearest carpark is Staff Only.

Intelligently busy, Possibly the best place to go if you feel ill since they have a lot of emergency gates and options...

Update: after 7 months and countless back and forth emails and phone calls, my issue has finally been resolved. I got a refund of $269.75, 2 cents short of what they actually owed me. A little scam is still a scam. Is that what you are, NUH? A scam? They claimed that they mailed out my cheque and I would receive it in 2-3 weeks. I gave them 5 weeks and after an email to everyone including MOH, I got a call saying he could do an e-payment for me. Please NUH, wake up your idea. If you are intending to visit NUH, take note - 1. Don’t sign anything on a whim, make sure you get the staff’s name, and photo of what you are signing. They might lose your document. 2. Don’t make any payment before discussing with your insurance agent. You might end up losing your money even though you are insured. 3. Always get the name of the caller and document every single interaction with the staff. They don’t know what they’re saying and they will turn against you. Heck, they can even contradict one another. Original review: Horrible experience dealing with billing department. 4 months in and I am still trying to get help which no competent staff has been able to offer. On the night of my admission to A&E, the nurse who came to me with the MCAF form conveniently lost the form and DID NOT SUBMIT IT. No one had the decency to even inform me. Extremely irresponsible on her part given that my signature was on that form. I only came to know that it was not process after 2 months. I made 2 calls to the billing department and 2 calls to CPF, only 1 staff was able to tell me that there was no submission of MCAF form at all. NUH now owes me $269.77 that could have been made using my Medisave. My experience with the staff in NUH is something that no patients should ever have to come across.

I’ve been seeing the doctor in NUH for about a year. On the recent appointment, they changed the appointment WITHOUT checking with me first. When I called to have it changed back to the original timing, I was just told that the next available time slot was 3 months later. Th don’t respect your time at all. Do not visit this hospital if you are really sick. It’s not worth the wait.

Had a terrible experience with the kidney transplant team especially the principal coordinator GOH CHEE LING. She humiliated me and scolded me in front of other colleagues, just because I didnt respond to her immediately when she called my name, and that time I was very engrossed in reading my notes. ( come on, I'm not your dog)That incident really affected my moral badly. In addition, another colleague JOLENE added sarcastic and ' look down ' remarks to me too. Was glad that I made a decision to leave this toxic environment, however I never imagined that NUH kidney transplant teams are like that. This is indeed a discrimination and bully workplace which full of colleagues who think so highly of themselves.

Came to visit my dad for a short while and was turned away because apparently after 2pm is after "visiting" hours. Rubbish policy, rubbish hospital with inflexible rubbish staff who follow the rules so rigidly and can't explain the reason beyond "because it is after visiting hours"

I have very bad experience with this hospital ! everything is like .. Slow.

Bad

Senior Medical Social Worker Thomas Lee, most useless social worker Ive met.

Overcharged bill . They have done all test for healthy newborn without patient consent. Really don't want the newborn screening panel for my baby since it is not mandatory. Poor response. Not solved the issues. Laboratory charges also charged more compared to others for same procedure.

NUH Medical Records Office - now can apply medical report online/ via app.

(Translated by Google) RAFi (Original) RAFi

Doctors are generally experienced, though wait time is very long and service is excellent.

Waiting time too long at pharmacy, but the counter staff is friendly 😁😁

Would have given zero stars. No response to emails...voice msgs...nor phone calls. Waste of time and poor customer service!

The lady wearing green uniform looking at her phone most of the time.She is walking along the corridor.I asked her the way out as this is my first time there.There were so many patients on the bed.I couldn't find the lift out..She not so friendly n told me to walk to the iCU.I sense sthing is wrong I approach her as she is v.free looking at her phone most of the time.She said u go another way.If I know I won't have to ask her.She is on the 2nd floor now

I write to share this intimidating way of consultation. Where healthcare is concern, patients’ privacy be it in data protection or bodily can be a great concern of different degrees to individual patients. As a private patient consulting doctors in a private clinic, we are able to experience the respect of privacy with the doctor of our choice. In the event where needs arise for physical examination, an assistant will be present. However, a private patient’s experience at NUH private clinic to offers an intimidating experience to a patient. The presence of a Prof, two junior doctors and an assistant offer the least of comfort. What kind of patient outcome is NUH able to provide to a patient who is already in much discomfort has to be put through so many pairs of eyes in a tiny enclosed room? The over crowded room does not offer a conducive environment for a proper consultation to a patient. The objective from the viewpoint of the hospital maybe met, to expose your junior doctors to see the cases and learn. However, as a private patient who would like some quality healthcare is not met in my honest opionion.

Clean and close to mrt station.

Had a minor day surgery to remove a cyst on my right arm last year. Friendly and caring nurses, surgeons are professional facilities is good, except for the long waiting time to collect medication from pharmacy.

Great help

Visiting NUH is easy via the Circle Line. Several buses are also available. Specialist clinics are also conveniently located in the Medical Centre and other connection to Main Building and Kent Ridge Wing. New signposts shows zones guides visitors. Overall staff are friendly and helpful.

This review is specifically only for 1) Nurse Joanne from treatment room A at neuroscience clinic saved the day. She was very polite, patient and understanding of the situation of my elderly father who was made to go for further tests after the doctor forgot to register my father for an ecg test. This test was made known to us only after the pharmacist had informed us of this need when collecting the medication which the doctor forgot or did not order. 2) The young male pharmacist (did not get his name) who did his due diligence by sharing with us that an ECG was required before we collect the medication. And 3) Pharmacist Anita Tam for the follow up from the earlier request from the earlier male pharmacist. 4) MSW Virgine, she was very patient and considerate in explaining the options to us and options for next steps

NUH Fetal Care Centre - failed appointment system. They ask you to register and obtain your queue number one hour before your appointment via NUHSApp, only to reach there, needing to go to their registration counter, leave your appointment card, wait 15mins, they call your name verbally and pass your printed queue number (same number as the one on the app) without telling you anything more. BTW, yes the staff said you still need to leave your appointment card at the counter even after registering on the app! What's the point of registering on the app then??? Even though you have a timeslot assigned to you, be prepared to wait 2 hours. Yes...120minutes. No joke. What's the point of having appointment system then???

NUH women’s clinic- I don’t understand what’s point of having online queuing system. Even you get queue on app, you still need to come and register on the counter to ‘actually’ get queue number. And you will see 10 patients in front of you. Funny system.

Overcrowded. They also should not have given a e-queue number if a registration is needed. We waited 1hr30min before we realised the queue number is useless. They claimed to have called our name, while we are inside the clinic. However I heard all other names except mine. The service assistant is not effective in her job, just pretendinf to be busy.

VMA staff should really work on their attitude. If youre arent able to speak with basic manners then you shouldnt be working there. I dont require 5 star service and i understand you might be tired but its your job, the least you can do is speak with BASIC respect.

During my visits (multiple), nurses were overheard speaking disparagingly about certain patients in semi-hushed voices (aiya that one again). Very human, yes. But a bad habit is a bad one. During the time I was warded, food was served to me wrongly on many times over many days. Lack of holistic care. It seems every staff does their own thing and doesn’t relay feedback to the ones involved. Maybe this review is outsourced to a customer service member in a more populous country.

Ridiculous, My mother came for eye check . The doctor if i rmb called dr loon i think, my mom enquire something related to her eye issue. He literally told the nurse :" you settle the patient yourself, I'm busy" Hello, just asking you a question that takes less than 5mins also cannot answer? What kind of attitude is this from a professional. Not only that the appointment was 8.35am everything finished at 11am , absurd amount of time wasted waiting so long. Please improve the attitude , we are patients that need your professional help.

doctors and nurses like to scold people, this is rubbish and the doctors are nuisance and the people waited for 2 hours and no one came. That is why the places are full of rubbish. Scold the patients and show this kind of Attitude. Years past and the KK hospital doctors from ICU said LATER, WHAT THE HECK ARE THEY TRYING TO DO AND WHY MUST SAY LATER. WHAT TALKING ABOUT LATER FOR WHAT, SKIP IT AT THE END AND STOP ALL THIS NUISANCE IN HERE

World class healthcare in SG? Brought my baby to the A&E of NUH only to be met by a rude staff who told me that everyone wants to expedite and everyone deem their case as emergency. No empathy towards a baby. I merely told him that the toddler is dehydrated, he did not drink nor urinate for the past 5 hours. My experience with NUH is far from over. 5 hours wait to see doctor and another 2 hours to be admitted to a 'space', not even a bed. Most of the nurses and doctors whom I encountered were not interested in providing good service to patient. Toddler was left at a corner with no attention given. used to be supportive of healthcare workers but now I can understand why there were so many negative experiences. You would only know when you experience it. Read countless complaints towards NUH but never at once the hospital respond. Perhaps the management of a restaurant would respond to customer complaints better. Or simply the hospital do not care about complaints. As we have no choice but to go a government hospital when we need a 'space' along the corridor to be warded. My experience changes my views towards government hospital and healthcare workers.

I'm very grateful for the high standard of care I received here today! I visited the A&E after accidentally injuring myself. The nurses and doctors were friendly and attentive, I was seen quickly, and was never left waiting for too long. I felt as though the nurses and doctors were very thorough and weren't just in a rush to get me out for a few reasons: 1) After getting 1 set of X-Rays done, the doctor reviewed them and then ordered another set to check from a different angle. 2) Before administering any medications, they always verified my identity and asked again if I had any medication allergies. 3) One doctor suspected I had a certain injury, but couldn't confirm from the X-Rays, so had two different colleagues come to examine and confirm. Even though my condition was NOT urgent or life-threatening, I was seen within 20 minutes of arrival. I spent a total of 3 hours there, which I think is FANTASTIC for all I had done- physical examinations, tests done, 2 sets of X-rays, administering medication, putting on a cast, taught how to use crutches, and visiting their pharmacy. Thank you NUH!

Doctors and nurses are professional and nice. However, the finance and billing process is really disappointing. I have been seeking some explanations for an outdated bill for a check done more than 1 year ago but didn't manage to get any answers so far because of the helpless business/billing office.

Reflecting on my 3 day stay as a mother to be with threatened labor with fever and vomiting A sudden bout of vomiting and fever hit me senselessly and caught me off guard! Vomitted, dehydrated, and severely in pain, I made my way to Nuh at 3am in the morning on Tuesday - fearful, uncertain. Attended to immediately by a lovely senior PSA uncle who did the initial triage, I was wheeled to the tentage in view of fever. There appeared to be clear protocols as he made several phonecalls to ascertain what's the next course of action. After preliminary review of my symptoms and having recovered from covid twice, the 2nd being a recent one, I was transferred to the green zone. Was seen by a doctor in Emergency, did preliminary checks, got my tests done and up I went to the delivery suite - all within an hour. I was immediately placed on CTG monitoring and given the shocking news that I appear to be in early labor - at week 31! They recommended a downgrade in view of potential complexity of care. After 4 doses of medications to stop the contractions, 3 blood tests, 1 injection to help baby's lung develop and an antibiotics drip, the contractions finally quietened down. Phew! I was attended to by Prof Mary Rauff, Dr Ce Shun and their team along with several wonderful nurses who supported, reassured and explained each step with clarity. Off I went to ward 48 (cubicles 5-8) for further monitoring/tests/admission. The staff nurses were clearly busy yet never once I saw them compromise on their standard of care. From the initial greeting "hi, I am Marianne/faith/clarissa/Xinyi/Ameer/Nurul Farhana and several others each time they changed shift" to the meticulous handwashing, patient identifiers, regular check ins on baby and mommy alike - it's wonderful to see how passionate they are. The morning team with Dr Glenda and her snrs/jnrs were also a very pleasant way to begin the morning:) Being in a multi bedder ward also allowed me to see their consistency of care. The nurses gave constant updates and made me feel aligned with the care plans. I witnessed first had a difficult family who were challenging both the obstetrics team and paediatrics team for 4 hours! While the family eventually decided to discharge against medical advice, I was impressed at the patience, professionalism and resolution in caring for both mom and child despite unreasonable demands - even when threatened with a complaint. Kudos to the team! Not to forget the elderly porters who did their work with so much joy, often serenading me with old country songs while pushing me from point A to B. I don't think there will be a perfect hospital and certainly we can polish our communications and technical skills, however, with this unwanted health scare, at least I am assured to be back here when it's time for baby to be delivered.

My experience at NUH has been a very positive one. I am a business owner & I personally find NUH very well-run, very systematic in its processes, doctors & nurses well selected & trained for the job. I am so happy to have a world-class hospital near my house & will definitely recommend NUH to my family, friends & customers. At each stage, from pre-surgery to surgery to post-surgery, I was very impressed by the dedication & professionalism of the doctors & nurses. [Doctors] Before my surgery, I spoke to an anaesthesiologist who listened patiently to my concerns & preferences. Surgery was done by a team of doctors. The walkabouts by the doctors after surgery were also done in a team. And I was pleasantly surprised that the doctors visited me everyday after surgery even on a Sunday! [Nurses in Ward 2A] Nurses also work tirelessly, taking blood pressure diligently, giving medication, having to deal with difficult patients with patience. Despite their shifts & different nationalities, there is also very good teamwork to ensure that the takeover process in between shifts is seamless. Never did I feel a moment of loneliness in the hospital as I was always surrounded by doctors & nurses who would pop in to my bed to check on me. I feel very safe & secure under their loving care. Even after my discharge from the hospital, I get follow-up calls from the doctor & nurse to check if I am recovering well at home. Special thanks goes to Dr Norman Lin & his team from the Colorectal Centre & nurse Jomai with her fellow nurses in Ward 2A who helped me after surgery. Keep up the good work!

I suppose NUH has its pros and cons when it comes to the services rendered and/or facilities, but mostly good experiences because they have treated every single one my grandparents and even myself for various ailments over the years with great care. For hospital admissions, I agree that the nurses can be a bit rough and not very cheery at times especially when dealing with elderly, but they are still responsive to each patient and their families' requests. The doctors and nurses at the A&E, particularly those who are doing their residency here, are caring and understanding toward each patient even though they are insanely busy in the AM. If there are long wait times, I noticed they would still go out of their way to check in hourly with those who came in with serious injuries, and even apologise should there be a long wait time.

Very professional and effective treatment, considerable nurse and helpful stuff. I am fortunate to select NUH and Dr Chua for my wife's whole pregnancy experience. We are very grateful!

Had a family member admitted via the A&E, while waiting time for a bed was unfortunately long, the diagnosis and treatment was handled while awaiting. The nurses, support staff and allied health professionals were amazing in taking care of patients and answering the most mundane of questions and concerns of family members. The work they do are as critical if not even more in the journey of recovery, the tough, unspoken things to keep patients comfortable and monitoring their condition and being the first to respond before doctors arrive. The NUH Health System (NUHS) app was pretty good, one will need to have access to the patient's details and designate you as the caregiver to enable you access to medication history, test results and appointment. Useful. Doctors did their best in providing timely information though suspect they were swamped and had to deal w a lot besides my family member's case naturally, and beside a family conference and one of them seeing my dad on a daily basis, communications were largely via phone. I also did wish there was a way to communicate and ask questions to the doctor's post discharge as there was a blood pressure concern. All in all Dr. Sng, Dr Clare Tan and the liver team was pretty great and supportive.

Even my insurance covered Class A room but NUH doesnt have room at all and given me B2 6 bedded room without aircon !!! Stay here like in oven room sweating whole day. Must ensure you have B1 room minimum before admission. Nurse here are young and patience, very helpful. exceed my expectations. Foods are so so. Minor Surgery experience was good, no pain after surgery. Hope can discharge asap. 👍

Came for appointment on 30/8/2023. Was waiting at lobby for appointment time. A staff came and play the piano. Beautiful melodies help with the tense atmosphere of a hospital. I feel happy when listening!

I went to Singapore all the way from Bangladesh to see Dr Rajeev Parameswaran, Asst Prof in surgery, on endocrinology for my High BP related to Primary hyperaldosteronism. As I visited Dr Rajeev, I was moved by his depth of knowledge and intimate hearing without hurrying through. He replied all my queries with lot of patience. His willingness to arrange diagnosis of my disease through an under trial equipment (under Dr Eng) without invasive (alternative to AVS) means was remarkable. Although he could not make it happen but I must remember his genuine effort in the days to come. When there was nothing forthcoming to diagnose my actual origin of the problem through AVS test due to longer schedule, I decided to return home without any visible benefits. Next day before my departure, he asked me to see him in the canteen, just to advise on couple of imp issues about the treatment! That was simply exceptional and I had no words but to feel indebted with my heartfelt gratitude. I shall carry forward the support of Dr Rajeev and conducive work culture of NUH. I however wonder if NUH in future arrange VDO conf on payment before a foreign patient actually embark on a med trip to Singapore. Thank you NUH and Singapore.

I would say the nurses are all quite lovely, majority of them very sweet but there is this young doctor named Jamie phua that has a very bad attitude problem. She treated me with contempt and rolled her eyes at me in a condescending manner. I'm the patient and I'm sick already and when I get such attitude , how to recover?? and if such young doctors with such stuck up attitude exist in NUH, I worry for the future of NUH, which the reviews seem to be dwindling by the minute. Please train the young doctors and tell them to be more humble!

Thank You for all the hard work in Singapore ,, also to all of our frontline staff , doctors and nurses and many many more ,,, never , never forget what you all have done for us , Singaporean,, Without you all, we cannot overcome the COVID-19 ,, BTW, also the vaccination centre of all the staff,,,and etc ,, Sorry, if I have miss out anyone!! Wishing everyone Safe and Healthy always, Cindy from Singapore 😛😛😛

A&E a lot of young inexperience looking doctors..look like they have no idea what they're doing type..asked you questions and proceed typing furiously on their pc.. you better off go to neighbourhood gp clinics and get referral

Went to A&E 31/12/23 I don't understand the communication between doctors and nurses is not very clear. because the doctor told me MC today's between two days & said it will take 2 weeks to recover from muscle swelling. but when i received my mc letter it was 1 day MC🤭. And It’s did not match the time i waited longer from 10.15am to 2.35pm than 10.15am to 11.33am as the mc letter write on it. Pple want to submit mc letter on the system is become wrong #dispointed

The most efficient registration system is here. Do not expect less than 30 munite to get registratered. Every time I came for an appointment, it amazed me with tremendous interesting problems, such as cannot find patient information in the system when I came for a follow-up for last week, cannot find appointment though it was made with doctor last week, no one in the Q but a chit-chat is on, wait for 30 minunites in A&E… NUH really need to improve this systematically.