I came early today at 4:08pm and did my usual routine check up like height & weight blood pressure at 4:11pm & next is waiting for the doctor. I had appointment today for my regular checkup doctor 4:25pm Room 5... but waited for more than 30 mins & today especially very little patients not crowded at all but yet we waited for so long.... despite having so many feedbacks and complaints from patients but they have never even improved or changed at all... other pruvate clinics at least improved.... but i do not see the GOV hospital doing it....... like totally for more than 5-6years no changed have been coming to this hospital since i was a kid. Is not like i want to come here..... verydisapointed it the services here... no changes.. Despite having an appointment, but not giving us the exact seeing the doctor

My son had a fever during holiday trip in Singapore. I have to find a hospital in the early morning to check up my son after he had a high fever. I come to the hospital, have to take the covid test for my sons and my wife. Only 1 people can go with a baby, therefore i have to stand outside and wait. The fee for emergency i think it’s okay. My wife said the doctor check up quick, the nurse is helpful and take care of my sons. Overall, thank you doctors, nurses and hospital that check up my sons.

Terrible system and billing. 1st baby the doctor broke my collarbone. Nothing was done, no apologies given. Although was needed, as my baby is big, I accept that. However they make you pay full amount for physiotherapy. treatment for the broken collarbone is not cheap. 2nd baby they made me wait more than 1 hour to see the doctor. Other patients who came after me go in to see doctor first. Multiple times not just once. Rough handling of my newborn by a few nurses when feeding. One even questioned me when I was just looking on at my newborn just 1 day old while she handle my baby roughly and made her choke on milk 2 times while rushing to feed her. My wife told me another nurse made baby choke 3 times. Also a nurse asked my wife to wear a mask while hospitalized at night. Whole day no doctor/nurse ask her to wear mask only this nurse. She made up her own rules? How to rest and sleep while wearing mask 24 hours. Whole ward B1 class only my wife, nobody else. And the price is not cheap. $400+ see doctor once and ultrasound only. Go Thomson medical/Mount E better, save the headaches and similar pricing.

As a foreigner, who specifically come to sgp for health services, I normally go to private hospital like MT. E & Gleneagles. But for children people have said KK is the best. And this is my 1st experience in KK. My daughter did brain angiogram recently. For 2 days stay in 1 bedded room, it cost SGD 6k++. Overall the doctors do their job very well & professionally. For other services such as insurance claim, Imaging departments, billings etc are definitely unsatisfactory and slow. When I arrived at the admission I've requested for 1 single bedded but then it was full. I was told during school holidays (june) the hospitals are very busy. I was assigned to 6 bedded room. OMG. For foreigner who don't get any subsidise from government, the difference of estimated overall cost for staying in 1 bedded & 4 bedded is only SGD 100 (for instance they quoted SGD 6600 vs SGD 6500). My insurance cover for 1 beeded and should I pay by myself, I would still choose 1 bedded cause it doesn't make much different since you already spent that much. Luckily at the end I managed to get 1 bedded room. For insurance claim form completion it can take up to 4-6 wks (SGD 180/report) & and their payment options mostly chater for locals. When you are overseas and they expect you to pay using axs/dbsibanking just doesn't make sense. In private, doctors will fill in the form for you for Free on same/next day. For billings, you only get interim bill when you get discharged. You won't get the final bills until the next few days and they will mailed it to the registered address. Remember, for insurance claim we need the original bill. And this just doesn't help and make the process longer. In the Imaging departments, I tried to collect my results and get the queue no. But when I entered the patient id, it didn't work and there was message I should get assistance. But everyone there were so busy. There's no information/assistance desk. It's just confusing. Doctors are also not in the clinic everyday. Getting appointments confirmed could take up to days. I'm definitely happy with the doctors but not with other services.

I suggest to visit nearby clinics rather going here.. atleast we should know when we would get our turn… I understand kid with critical conditions need attention first but you can also collect money later after treating / consultation.. I just went because it’s PH/Sunday and will not do that mistake again

Although this is a government hospital with slightly dated systems it is one of the best when it comes to caring for complex cases where patients have an issue out of the ordinary. My wife decided to chose a specialist here who took amazing care of us and was able to intervene and get our baby out in difficult circumstances their NICU is also really well equipped and the doctors don’t do anything unnecessarily. The wait time for specialists is a lot better when compared to Thomson Medical where we waited for hours to meet the doctor.

When your child is sick the last thing you want is an inhospitable and unhelpful environment. The hospital manages to do just that. Apart from maintaining the basics of providing medicine and doctor visits, there is a complete lack of consideration to the patient and those with the patient in this case a 14 month old with covid. The 2 days in the hospital felt like jail with nurses not even providing basic help like administering medicine, looking over the child while I could get a loo break and making every ask feel like a big favour. I gave 1 star as they at least gave the right medicines and that's it.

Every poor customer and patient experience. Nowadays there is no business centre to update patient on billing matters. I have to go and search high and low and basement level 1 admission only to informed me to scanned gr code. The same whereby the nurses at wards informed me to go apps to download the discharge summary. For invoice by it take up to 21 days for invoice to be posted over things are getting worst under singhealth. And motto patients at the heart we do should be removed as I don't think it is relevant any more due to the additional layer imposed again got to scan code and write email for invoices matter to their back end for verified true copy whereby I am physically at the hospital and no one can help left disappointed and helpless...

Awesome 😎

Children's Emergency? Should be called Children's Elasticity... Arrived at 1:30am and now is 4am and I'm still waiting...My Daughter is having a fever of 41°c and she hasnt slept a single bit...Dont know how many parents and children suffered mentally while waiting for those slow coaches..

I chose KKH to deliver my baby as my gynecologist was there. And so this led for all my checkups to be at KKH, and then eventually delivered the baby there. Would like to say a big thank you to all the nurses that took care of my baby in the ICU, they all made such an effort even though I could tell they were understaffed. All his operations & procedures the doctors explained everything to us very carefully, I would honestly say they are much more equipped with technology compared to a private hospital. Our social worker was also very sweet towards our situation & helped my husband & I a lot. Yes waiting time at the pediatrician area can be a bit long, but other than that my whole experience so far with this hospital has been great (definitely more pros than cons 😊).

Yea no, If you actually relied on them for emergency, you’re playing with your child’s life. I arrived at 8.30PM, saw the first doctor at 12.30, waited to see second doctor at 1.30 and now it’s 2.20… I’ve been here almost the entire shift of someone working here…. Went to check only once in the 6 hours of waiting, the staff just said, check with the other nurse, if you can’t wait ask them cancel. Surely hope they don’t bring their child here to receive such great empathy.

Doctor forever late.. appointment time 8:45am, tell us to arrive 15mins before. Always have to wait until 9am + or even 9:30am.. Every single time they will be late.. After asking for the reason, they said is due to "Doctor has not arrived yet" Feel pain during pregnancy, doctor will say "eat Panadol and rest. The general clinic doctors are definitely not professional at all.

Service need improve for admissions/payment in the UOGC Centre. How can they merge admissions & payment together in 1 booth? Isnt it better to have seperate booths to make it more effecient & faster for patients to pay straight away after consultation? Because right now currently need to wait at least 30min after consultation to pay

Wifey just checked into the delivery suite for an induced delivery. We're currently awaiting the arrival of my 2nd son. Here's pics of the delivery suite.

Disorganized and unhelpful and causing unecessary stress for patient! Admissions and business office very unhelpful and not taking any responsibility. Keep getting passed around to different people and no one able to help until i push them Very unbecoming of hospital staff. Let alone a government hospital. Admin staff be retrained on their roles and responsibilities. Changing of procedure price without informing patient and causing confusion on day of surgery. If could giving 0 star I definitely give 0

Horrible experience. Huge lack of organization and communication. I deeply regret delivering here. Not worth paying the A ward, definitely better to go to a private hospital instead.

Worst experience with stuffs at delivery suite, the staff totally not well trained to handle delivery patients and very annoying to be spoken with. The hosptial's management should be training their staffs to be more professionals and knle how to treat patients with patience. I should have rate '0' star, since there is no option. I can see more clearly at admitted wards, nurses are forcing the patient to take epidural injections and after got approval then started to take whatever the actions necessary like trips for pain relief.....very disappointed with this kind of services at KK. Totally non professional service from the nurses.. I will definetly not go there again, for my second baby delivery. VERY ANNOYED AND FED UP.

Had visted Assoc Prof Henry Tan Kun Kiaang for my kid ,he really dont have patience to listen and talk to his patient.I came for followup appointment for my kid ,waited for hrs and in less than 5 mins he finished appointment stating no issues with kid ear wax etc,paid 120 dollars to listen this. Even thoigh i stated My kid always scratching his ears and now in few weeks after the visit i see pus built up in his ear.

Was at the B1 day surgery yesterday (7/7) for polyps removal. The wait was long but the outstanding work done by the staff far outweigh the tiring waiting time. (but i had it easy as compared to my poor boyfriend who waited from 8am-4pm on the hospital ground for me haha. Should have sent him home, we both thought it might be fast enough. Inexperienced with hospitals :D) The nurses and doctors were really kind and understanding. Throughout the few hours, i felt really taken care of and it was comforting for me as i have really bad social anxiety and it was the first time i had a surgery in hospital settings. The nurses and Anesthesiologist at the OT level were amazing too. They were so kind and gave me encouraging words prior to the operation and tried to make me feel safe and acknowledged my discomfort and stress without me having to voice it out. One of them also explained to me in details about what to expect even up to the point where i was in the OT and continued to allay my anxiety in soothing voice (thank you so much, it does help). Even while in the recovery room, it seemed that i have a bad bout with the anesthesia, since i was really nauseous, had the chills and in severe pain. But i was too weak to really voice out, yet they were quick to notice and gave me the appropriate care and medications, i was even tucked in fully with the blanket laying down after my dry heaving sessions. I am really appreciative of their efforts in the midst of being busy since there were many patients. But they never once lose their patience and i honestly felt their strong concern for me and the other patients. I'm sorry that i didn't catch their names and was unable to fully give them my gratitude individually, but just wanted them to know that i was glad they were there and being so empathetic and hope they have a happy, fruitful life.

My baby was delivered here, the hospital has the best service across. They have Senior nurses some have been there from the inception period. It’s one of the best hospitals for kids and women. Queue management, allocation of appointments, information everything is easily available.

We have been regularly going to KKH Hospital for my wife's treatment. The hospital is well organized and the staff are very helpful. There's a mini mall inside the hospital with several food options to choose from, there's Kopitiam, Delifrance, and our favorite Ma Mum. There's also a small Fairprice where you can buy some groceries if needed. These are all conveniently located on the first floor. If you're commuting, you can just take the MRT and alight at Little India station, then walk to the hospital which is just nearby.

1 star for the hardworking staff and 1 star for the facilities. ZERO stars for the tragic management and organisation. The doctors are unfathomably understaffed. The waiting times are as long as hours and the consultation times are as short as less than 5 minutes. Poor doctors seem mostly pressured by the system, need to cut clinics appointments short, and keep running to the wards. Why don’t the hospital care to keep enough manpower at the clinics and the wards? Does the hospital understand it’s a women and children hospital and start treating them actually like women and children?

i had an appoinment at 10, when i politely asked if maybe i had missed my queue number after an hour waiting, the lady visibly annoyed told me to sit back down and wait. when after finally after 1,5 hrs waiting I got called in to get the results of my scans everything was rushed, there was no time for questions. everybody was incredibly stressed and I was out again in three minutes. I pay 300 dollars to get treated by professionals in a professional way. not to be treated like some nuisance. I left concerned about my health instead of assured that I am in good hands. i understand workpressure is high but this is not how you treat people that come to seek help with their medical issues.

approx 6 months ago : waited 2 hours to have a $49 consultation that lasted 5 minutes with a sarcastic doctor who should really consider a career in the circus instead , literally did not help my problem at all and asked me to just GET SOME REST? said that swollen joints were just a sign of overworking , did not give any tips on how to relieve pain , even mocked me when i asked if MC is needed .

Good place for delivery. No point wasting your money on going to private hospitals just be feed your ego. Just refer from polyclinic and get maximum government subsidies at KKH. It is just a few days' stay. Your money better off to be well-spent on buying milk powder, clothes and other essentials for your baby instead.

I bring my mom to KK hospital to see a doctor, we register at 4.39pm and yet we wait till 7.45. So I ask the nurse at the registration counter she told the doctor calling us at 4.30pm! Huh, I was like what ! And she answer answered in a impatience attitude, but I ignore and being very gentle how long more my mom still have to wait. She say that oh, she thought that we don’t want to see the doctor anymore and our number is no longer in the system! So meaning me and mom waited for 3 hours just for nothing ! She say that we will have to wait again ! I swear the system in KK have a big issues, that don’t show I missed number or anything , and the nurse is also irresponsible ! I swear kk is the worst hospital ever.

Visited eye center specialist for my 1 year old. Suggest: 1. Revisit eye center procedure to check through everything like a body checkup . I guess need to be considerate with child's condition on the day. My child keep crying after getting strapped and they keep checking on things that I didn't asked for. 2. Emergency pharmacy is totally not fit to for emergency. Super long queue. Took more an hour to just get a cream for eye. May have to consider adding more staff or review the process

From subsidiary to private. The worst for private doctor scheduling is so poor that. Appt at 1025am waited until 12pm as no sign being call. The app keeps showing will be in the next quene and subsequently app show quene as been called but the TV was not shown. After checked the nurse said will be the next. Feedback: should have better planning in schedule, if cannot take in this much of customers, please don't. (hungry for business?) Time in: 1212pm and Time out: 1223pm. 10 minutes of consultation. The app really needs to improve. It's totally not accurate at all. Thanks.

Doctor at KKH Cardiac Centre lacks compassion and empathy for patients and parents. She gives off the feeling that she can't be bothered with the patient's condition and it's just a job for her. It seems like she's merely going through the motions, putting forth the most minimal effort. If you don't ask, she doesn't say. I hope that she can put herself in the parents' shoes. We have zero medical knowledge, and our child has a serious health issue. Her attitude only adds to parents' worries.

Slow . They don't understand emergency. Sometimes we need two person to attend a single patient if one is unable to do. Understand covid but they should understand ones emergency. After several requests also they didn't allow a second person to go in. Have to wait a lot while the toddler was crying and shivering with 104+ temperature.

I would agree that some nurses or attendants at Women Clinic A n C are rude and unfriendly when serving patients. Instructions given are confusing at times. Overall still a budget hospital to go with no better alternative. However, there is Kopitiam food court here which is convenient for patients n family to have meal here. The good point is there’s free shuttle bus service provided to Novena MRT. Average waiting time is 1.5hours. The Dr and Nurses didn’t tell us that we MUST book the delivery room or operating theatre in advance. Last minute tell us no room anymore. Process and procedure are not clear.

Great service by the staff, room cleaned very well. The toilet I'm surprised at how colorful the decor is. Nurses provided me blanket n pillow to sleep on sofa (i accompany the patient). I liked the art painting they put near the entrance lol. Has a locker provided to keep safe ur belongings. Best part is the breakfast they give. Not sure if only me, but i always like hospital food. Very nutritional, and meji yogurt n juice has lesser sugar compared to supermarket versions. I wish i can have this variety of foods for my breakfast everyday 😂. But i lazy prep. Mom had 1 overnight stay aft surgery, good experience. Thank you to all the nurses.

Refer from another KTP Hospital A&E to Kk. Waited from 10.30pm to 1am. Wont be coming back here again. NUH A&E has much better efficiency and care. They even have A&E for children so do consider NUH next time.

Staff and doctor is rude.. they making my daughter like a guinea pig.. NUH IS MUCH MORE BETTER THAN HERE.. WE HAVE MO CHOICE SINCE MOH SEND US HERE.. INWISH TO GIVE ZERO STAR!!!

Worst experience at ent with doctor henry tan.The doctor is not ready to hear for my kids ear problem , straight asked to do test cost sgd 7000. Atlast I met another ENT and my kid is perfectly fine now. He had only development delay, without any examination he straight away said ASD. Even follow up appointment he never allowed us to talk, just took only 3 min, asked us to do 7000sgd test.

Seldom give bad reviews but I received horrible service from all the medical staffs across all areas. Waiting time is also extremely long (45 mins past your appt time). I think Dr Lee Jia Yi is one of the worst medical professional I have ever came across! She did not read into my medical history and wasn’t very respectful of my decision to get an IUD and kept insisting it will be ‘hard to insert’ and ‘chance of falling out’ as a reason for not getting it. The worst thing was she let me sign the consent form AFTER the procedure was done. I was in so much pain I couldn’t read it and she just said to me ‘I told you this will happen’ (implying to my pain). I even asked if I could lie for a MINUTE (blood pressure high after insertion) and she pretty much chased me out of the room saying I can sit outside. Very very traumatic experience.

I went for spinal surgery at KKH. The nurses were all very friendly and caring. My anaesthetist calmed me down and talked to me before surgery in the operating theatre and visited me everyday. The surgeon also came to visit on a Sunday, so I was quite touched. When I was wheeled down to get an x ray, I was having really bad back spams and the nurses let me lie down on one of the beds. They tried to comfort me even though they weren't assigned to take care of me. The post- op care is excellent and I would like to say thank you to the fantastic staff at KKH.

Brought my three year old to the children emergency at about 6+pm. After waiting for about 5 hours, we still have not seen a doctor yet. After approaching the staff on how long more the waiting time, he said minimum another 1.5 hour at least, could be longer. 7 hours waiting to see a doctor? That is taking up the entire sleeping hours of a normal person. Worse, when asked for refund of the fees paid since we did not manage to see anyone, cashier replied coldly that it will take another 4 weeks for any refund. I usually go to see a private doctor despite higher fees. After all Singapore, in my opinion and experience, is a no-money-you-get-dirt country. I would not have come here if It wasn’t for the ridiculous requirement that only KKH can issue medical report for police reports.

I took my child to the emergency room as he was experiencing a bronchitis attack. Since I tested positive for COVID-19, both my child and I were directed to an isolated room. We stayed there for over 3 hours and received multiple visits from nurses and doctors. Despite my complaints about the ineffectiveness of the previous medication they had given, none of them seemed to care. They simply provided me with a bag full of medicines and asked me to leave. A nurse mentioned that her colleague would call me to explain how to administer the medicines to my child, but I haven't received any call even after 24 hours.

I stayed at ward 44 from 18 Sept to 21 Sept 2023 due to a miscarriage. I would say that my stay was very pleasant. The care team was very kind, nice and empathetic helping me throughout. This made my days less painful. Also to the people in the Urgent O&G, and Operation & Surgery Team, thank you for your best services. You guys are awesome

They make the delivery suite experience so horrible that you wouldn't go again for any pain except actual labour. So many checks if I'm dilated. Super uncomfortable experience. Only hospital with a better cleanliness in class C wards than B1 wards. Called for ward toilet to be cleaned that was stained with blood. They told me to use toilet from another ward. Flies in B1 standard. Horrible from the past experience before COVID. Rather go SGH or NUh for deliveries of our precious one.

When nurse arrange for next appointment date, already informed them that my boy have tuition on that day. The nurse said just inform the front nurse when we reach. On that day our appointment is at 2.45pm we inform the nurse and we still wait untill 4.30 still not our turn to go in. Knock door and inform the nurse again they said take note on it , but we still have to silly sit there to wait. So inform and no inform there is no difference at all. Don't understand in this case why need to make appointment and yet have to silly wait there for few hrs. If they don't know how to arrange the timing then don't make appointment. Very disappointed

Staff are nice and kind but the most slowest service. I hope they could speed things up as there's so many patients coming to this hospital.

Had to wait for 45 min even though I already had an appointment. And staff is not service minded at all. Probably because they are stressed but instead of explaining my options to me nicely, the staff raised her voice and got upset. The doctors and nurses seem nice though.

Avoid Dr Nirmal KV! The worst experience with a doctor in my life. He misdiagnosed and gave unnecessary treatment to my baby! The doctor did not take care of my baby seriously, but just treated her like a research object.

Worst experience in my life on 2020 February. At A&E with the bad attitudes and unprofessional doctors. All new school studies doctors trying on people.. Appointments not on time .. Very bad service.

Rude counter staff at Specialist Clinic B. Uncle with bad attitude yelled at me and command me to follow his instructions just because he could not find me in the clinic. Very bad attitude. If unhappy or bad mood, he don't have to come to work and not yell and shout at patients. Very unprofessional and bad attitude the management should look into this.

Holaa KKH Thank you Love you Thank you to all of you Always Blessings you Forever love you My Birth Place 8. 21. AM 2 ND December 1971 ♥️🇸🇬🙏

Some of the nurses bad attitude and lack of communication . Some nurse worse ask you any questions: at the end of the conversation speak to you sarcastically.

Nurse and admin staff seem in a rush, causing lots of confusion for the patient. Instructions require serious clarification. Seems like theres lack ofcommunication between departments. Went for ultrasound test by instruction of doctor on that day, but was informed by ultrasound staff that i need to fast 8 hrs first. Serious mistake and miscommunication on doc and staff's side. Was told to perform tests but was not given clear information on what they are for. Hospital directory is confusing and unclear. Took me long just to figure out how to get to B1. This never happens in sgh or nuh. Everything was clear, simple, and precise. HOWEVER! I must commend Dr. Han from urogynaecology department. He was very kind, conforting, knowledgable, and trust worthy as a doctor. He seems to know what he's doing and is performing the right procedure and test to help me figure out what's wrong with my body.

We came to Dr Serena Koh after browsing KKH website as we saw her profile that she enjoys delivering babies. The whole pregnancy process with her definitely exceeded expectations. During consultations, Dr Serena Koh took our concerns (e.g. baby fetal movement, gestation diabetes) seriously and offered good recommendations from pre natal to post natal. She is very professional and knowledgeable, always answer ours concern patiently. Most importantly we have a piece of mind during my pregnancy with her assurance. We enjoyed and look forward for every visit. Beside that, she will ensure I get a proper treatment for my admission due to fetal movement. I was admitted once under subsidise patients due to I have concerned the cost if is premature delivery. Well, she will came to check up on me every time even though subsidise patients unable to choose their own doctor. Her appearance make me feel that she's very responsible. On top of that, I never knew labouring can be painless until my ownself experienced it with her guidance. We are really impressed with her experience and professionalism. Very calm and steady. It's completely a good experience as compared with my previous pregnancy. My first pregnancy labouring was so much in pain. We are very thankful and blessed that she's our gynae and we make a right decision to follow her through my pregnancy with her. The whole team Dr Serena, anaesthetic Dr Zana and mid wife Elma from delivery suite were doing a super good job for my labour. The dosage of epidurals was just right and comfortable. The team work between Dr Serena and Elma are awesome, very positive. They managed the whole process very well. I delivered my baby at midnight, Dr Serena came right after when I am ready to push. She was there with me during the day for induction, then evening to break the water bag and midnight for labouring. The clinic staffs who assisted Dr Serena and the front counter staff are very accommodating. They will remember us for each visit. We felt they really put effort to remember their patient. This is a credit point to the service rendering by the staffs who are wearing pink color uniform. We would like to thanks Dr Serena Koh and the team. We didn't realised that KKH will provide excellent O&G service by training a good team until we experienced it.

Super slow. I was at kkh with my wife from 2pm til now 8.38pm and still waiting just for a blood test result.. terrible! Scanning results need to wait 2 hours but waited more then 2 hours.. no gonna recommend kkh to any of my family and relatives

With Covid 19 measures, visits are really smooth and efficient. By restricting to one parent/visitor per child, it's definitely the way to go.

Very pathetic state of affairs. First of all they ask you to pay first and reimburse later from insurer although the insurer clearly mentions KKH as a Govt. Restructured Hospital which should accept direct billing to insurer. Second, the waiting time showed 5.5 hrs when we reached at night 11 PM. There must've been at least about a 100 sick kids out there with all kinds of coughing and sneezing and the worst part is they have a strange priority system where people coming in after you are allowed to go ahead based on what the nurses assesses to be an emergency requirement. Although my kid had severe bouts of ear pains and in urgent need of medical attention, the nurse chose to give us low priority and had us wait for 4 hours. When asked around 3 midnight, the nurse says another 25 patients ahead of us so we get to meet the doctor at 7 AM ! Thoroughly disappointed, we left without meeting the doctor. I would suggest not to go to A & E of this hospital unless it is really critical and you can provably show that your case is an emergency so they give you priority. Otherwise, it is a waste of time, energy and money. Even healthy people would get sick endlessly waiting for doctors in an unhealthy environment. Hope this helps.

If you are going to 11 Halifax there is a shortcut from a back gate at police station side. Don’t need to walk all the way around as suggested by Google maps. Take note, it will save you 10 min

If you are willing to stay for at least 4hours waiting for your turn then this is okay for you! From specialist Gynae to Colposcopy clinic....each time I came for visit, I have to stay half a day at this place. Having a queue number but it's not sequence so what's the point of queue number then!!! Advise to come early / on time and expect waiting time up to 2-3 hrs!! It's private specialist although it's Government hospital- u paid more for no reason!!

First a disclaimer, this is purely a structural and aesthetic review of KK Hospital and does not reflect upon Medical facilities, competence and experience of the hospital. It is one of the oldest women's hospital in Singapore scheduled to celebrate its 100th anniversary in 2024. Tue whole consists of two towers. One on the left is Children's tower and one on right is women's tower. Both have 10 floors (two basements and 8 floors) B2 is parking while B1 hosts emergency for both children and women's wings in addition to some other facilities like Day surgery, UG section etc). In terms of amenities other than Medical there is KK Mall on Level 1 which has plenty of food options like Soup spoon, Mr Bean, Heavenly Wang, Ma Mum, Healthy Kopitiam, Delifrance, triplets cafe (waffle), Orchids Thai, Fairprice express, Coffe bean Tea Leaf(towards Children's tower), Polar Bakery (at entrance of women's tower). There are also other stores like The choice gift house and Junior Page children's bookstore, There are POSB and OCBC ATMs at B1 and numerous vending machines serving drinks, juice, sandwiches etc. In terms of connectivity there is a bus stop right in front and nearest MRT station is Little India on Purple line. There is a Free Shuttle bus to Bugis. Taxi drop offs at level 1 while Taxi que is at B1. There are plenty of seating areas and a beautiful small Koi pond surrounded by greenery at B1. This is themed more like a Japanese garden. It's tiny but cute and relaxing. Overall its a very well laid out complex with almost all amenities you may need around there.

The worst hospital in the entire SG, be it the womens or childrens wing. Super long wait. Seems staffs from doctors to nurses and even radiographers are incompetent. 1) doctors up to consultant cannot give proper advise. Fail in math. Even did calculation incorrectly. I can even do my calculation better. And they are bad and Very indecisive in decision making, up to their senior level. Everything that was asked they could not give a proper answer or conclusion. 2) radiographers incompetent. Dunno what they look at the screen for. Call their senior, couldnt give answer. Call another senior, also cannot conclude anything. Imagine 3 radiographer cannot conclude on what they see. 3) super long wait. Need to do repeated blood test in a day. Spent 12hrs in O&G just to resolve one issue, as i said on point 1&2. Children's a&e is also worst off. Average 7 hours to see doctor and collect medicine. 4) dont even talk about the pharmacy. On a sunday with 4 patients in queue, they took more than 40mins to dispense the drugs. Is that reasonable? 5) no empathy. Ask for HL is like we owe them money. My family pay to come and so difficult to get HL due to their condition cannot go work or school and even say that its their rule not to give HL. We are not even faking it. Avoid this hospital at all cost. Even if my wife and kids have to crawl to see a doc, i would rather go to other hospital or go private where they have better empathy. This is the last straw.

How to get any rest at night after delivery when nurses come into the private ward about once every 30 mins?? Condition of room is also poor with sunken sofa, tilted tv and faulty lights. Very unfriendly visiting policy too, of only 1 visitor (excluding the caregiver) Furthermore, on multiple occasions throughout the stay, no nurse came to help when the patient press the call button for more than 1.5 hours. Very disappointing.

I was admitted into KK for Fibroid Degeneration from the emergencies. As I was pregnant at 27 ++ weeks. Surgery is not possible. The Doctors on round gave me basically 3 types of painkillers during my stay there as the pain was absolutely unbearable. On the day of discharge, their own pharmacist came up to issue those same painkillers for me to take home but to my surprise, she told me I was actually not suppose to take 2 out of the 3 types as it will affect my baby. You can imagine my shocked expression especially since I was told it was "baby-safe" to consume. The more i read about it, the more i start to panic. Why were those doctors giving ponstan & tramadol when I'm basically at my third trimester already. The KK own pharmacist was confused and didn't know what to do. I was consuming it regularly during my stay there which is about 4-5 days. so i am very worried if it will affect my baby. We tried to find the doctors on the floor to get some clarity but they were nowhere to be found. So to everyone please ask as many questions and find your own research to get more clarity from the doctors when they issue you things you might not know. Additionally while during my stay, i was subjected to multiple test & scans. One of which that they assigned to was a transvaginal ultrasounds which i recalled previously that I was not support to even take it as I was above 24 Weeks. I clarified with the nurse that told me i was going to be taking that scan and her reply was an audacious "Oh ya cannot ah" and proceeded to just cancel that scan. Had I not remember or was in the right state of mind, i would have taken a scan that wasn't suppose to happen. This is very concerning to their practice. And finally when received the bill breakdown, I was charged with "delivery related charges" ???? Last time i check, the baby is still in my womb. LOL I tried to go on their website to see what the definitions of these charges but i found every but that particular line. My overall experience was confusing, stressful and pretty much useless. Side note: really funny... they also issued me a topical gel for joint pain to "relieve" the tightness of my belly. i did not know my belly had a joint.

Good form pregnant women's. Cost is mid to high and services are excellent. Staff is cooperation and helpful. Doctors are good but every time you have to come to hospital for even smallest piece of advise.

terrible service, not the first time here, my 2nd time here hoping its different after years of not coming but nope still terrible, had to ditch this hospital and go to other hospital

The doctors and staff were very helpful and polite. I was confused with the queue system at first but they were willing to help me out. When I had queries about my health condition, the doctor was very reassuring and answered them very well

Didn't have to wait for too long (in my opinion) when we went at night. Nurses and doctor were nice . There are drinks and snack vending machines there too.

The queue to get a sticker to go in KKH is super long. I arrived 10 mins earlier and already do the check in online before arriving but ended up being 20 mins late for my appointment. Queued for half an hour just to get in. Perhaps can add more counters at the entrance.

prescription drop off box not very noticeable, doctors and staff only tell you to go pharmacy to collect medicine but never tell you that you have to drop off prescription to collect. in this day and age still need to do this and imagine you are the only caregiven allowed with plenty of things on your hands do you even notice theres a prescription in so many forms that was given to you?

Wife delivered first son in this hospital. Very amazed by the professionalism of the doctors and nurses despite high stressing volume of deliveries at that time. One particular doctor made the right call and judgement to deliver via assisted method and my boy was delivered safely. Very impressed, keep it up KK hospital!

(Translated by Google) The nurse sister who took the 166 bus to work is so beautiful... (Original) 搭166巴士上班的护士姐姐好美丽....

很次带孩子去看诊都是得不到确定性的病因，每次都叫我们回去复诊没玩没了的复诊没有答案的复诊。很多次跟医生沟通孩子的病例症状都被忽略。无法沟通。太多细节。说了没意思。总而言之程序大过于疾病就是了。。。

You can never find a parking here and wondering how their booking system is working as they still need to ask you about the booking details which you have declared every single time. Worst experience so far and won’t use this hospital anymore

The clinics are always behind by one hour plus. If you have the funds, just go to a private hospital.

Appointment at 15:45, as requested, reached 25mins earlier. And waited for 1.5 hours!

The medical level is very poor and the management is chaotic

Worst service. Despite advance appointment and all, they keep on make you wait for hours. In registration counter 1,2,3 for specialist outpatient clinics, they do not follow rule at all. For some people they simply attend without calling que and for others they keep on waiting for que. Horrible experience. If you have nice gyno near your house, go there for your regular appointment throughout 9 months.

If ever bring your baby or child here for admission,dont ever put them in ward c. Nurse and doctor here all dont care. I ever saw a few baby crying for more than 5mins,no one attended to the baby. What's worse is there's nurse walking by and no one cared about the baby. Even my wife waited 7hours for the doctor to come just to make excuse for our baby. Especially the doctor named Chow wen han. Very traumatic experience. Definitely will not come to this hospital again.

In my opinion this hospital is over-rated. My evaluation was on the staff (education, culture, communication, experience), pricing (“milking it”), and building (signage). Some amazing individuals. Our Doctor for delivery of our new born was a rockstar. The nurses in delivery suite were amazing, especially Annie! But some from front desk and all the way to wards. i think have overstayed their welcome or are in need of management and coursework refresh. In my opinion, the hospitals intrinsic culture feels a bit like a business with processes at work. Than a primary care hospital. My final impression.

Many of the Nurses/Doctors here i believe are doing their best but the registration/counter staff’s needs to be properly trained. I am a frequent visitor and i’ve seen so many lapses and inconvenient caused to visitors/patients. Very stressful experience.

Don’t go to Children’s Emergency until you are ready to wait for 90-120 minutes. Only by making an enquiry to the staff about the waiting time after I waited for 90 minutes did I got called through my mobile immediately, don’t know how it works this way. No one likes to wait but for children like 2, 3 year olds, they cannot wait for this much time its just as simple as that, certainly I understand there are other emergency cases that need be handled with priority and the hospital has lots of protocols to follow. I just have never experienced this in other (private) hospitals and I will never come back here again.

I have the best experience ever with the medical teams at KK hospital. My daughter had her surgery yesterday at KK Hospital. On the day of admission, I was surprise they had my file ready at the admission counter. The customer service patiently explained the procedures and the cost to us. Then we were led to the ward for admission. To my surprise one of the medical doctor was there to greet us and brief us on the time and process that will take place before the surgery. The nurses came took the swab test and got her changed in no time. At the operating theatre, Dr Zackary Chua was there to greet us. Prior to the surgery an Anesthesia care team member came to explain to us what they will be doing and what to expect before and during the surgery. I feel at ease after listening to their clear explanation. After the surgery, the head of Anesthesia Care Team team called me personally and met me at the waiting area to inform me the surgery went well. Shortly after that I received an sms text to inform me that my daughter surgery is over and she is at the recovery room. When she was out she was wheeled to her room to rest. Awesome experience ever in a hospital. Great Job team.

Very bad experience this afternoon!!! We started waiting in the lobby around 2:30, after two hours waiting I went to check with the nurse close number 11, they told me need to waited one more hour, but my child is in pain, I told them my child is in pain, they told me still need to wait, I understand we need to give the space to the urgent children, but all the patients were gone, after 20 minutes I went to the nurse station to check how long time left, one nurse told me the next is us, but we waited there watched five numbers past, we still not the next one, we were not trust what the nurse said and my husband came to the nurse station ask for refund, they immediately told us the next number is us at room 21, then we have to walked to number 21, the door was opened, a male Japanese doctor( with a disabled eye on the right side) sitting on the chair with nothing to do, then we walked in told him went child got HFMD, he shows impatient attitude, and ask my child show his feet to him by himself and shows his throat by himself, he didn’t even touched my child, I know HFMD can be infectious, but he is the doctor, at least he could wear gloves, but he shows very scary and didn’t touched anything of my child, if he is so scared of disease then why be a doctor??!!!!! He didn’t said anything quickly give us a medicine paper and ask us leave!! He is definitely not qualified to be a DOCTOR!!!!!!!!

A veteran doctor won't necessarily provide better service than a passionate young professional like Dr. Jacquline I wanted to express my heartfelt gratitude to Dr. Jacquline J from O&G for her expertise in Minimally Invasive Surgery for treating me back to health. Dr. Jacqueline's dedication to her work, along with the respect she’s shown to both me and J, made a significant difference in my treatment journey. To Dr. Jacqueline, you are not just an outstanding doctor but also a wonderful human being. To her team, I deeply respect your commitment to your profession. Thank you for everything you all have done for public service work :)

Had a minor surgery done in September and the whole process was smooth, systematic and pleasant. Appreciate the nurses who took care of me (Lilian Kurup, Shunmei etc). I agree that it was a little confusing when I first visited the hospital since it is very digitalised now but you just have to ask around if you really can't figure out. Healthcare staffs are underappreciated and I feel that people should be more grateful and gracious towards the healthcare system/workers.

kudos to the nurses and doctors on the level of details and care they have taken to look after me during my stay. the operation recovery care nurse hid my wallet in my bag for me without me asking her to do so ...! (I was alone for my operations that day) infact it was so well hidden i thought it was lost.. the nurses at my ward (C) took very good care for me during my stay.

My adult daughter is a TBI patient with a minimal conscious level. Took her to KKH for her ovarian cysts. We’re always met with pleasant doctors & nurses who treated my daughter with care & patience. Especially so yesterday. I would like to thank Dr Amanda for her clear explanation to all my questions, nurse Eileen for attending to our needs; she did try to prioritise my daughter but we had to wait for the scan results first. She personally got us drinking water as the dispenser was at another unit. & nurse Wang Yen who extracted urine sample very professional. She even talked to my daughter like any other patients. Which is great because my daughter is aware of her surroundings but just could not respond due to her severe brain injuries. Thank you KKH for such a pleasant experience.

My experience with my child’s stay was a pleasant one. I like to compliment the nurses and doctors serving at A&E on 18th Jan attending to Royce was quick and responsive to bringing his oxygen back to normal. The staff at the observation ward were also very attentive and helpful. I’m impressed by the passionate staff and I feel the need to appreciate these wonderful people with a 5 star review here. Kudos for the great work, brilliant people! 🫶🏼

Waited for 1 urine sample test container for 1 hour. Msg was not passed from doctor to the station. End up have to ask then they start to check. Submit the urine sample, but no record that urine sample is needed. End up the nurse had to run over to another area to check with the doctor again. Something is very wrong with the system / the doctor

If I knew the place stinks with bad attitude, I won’t even come here for a simple check up.

Although this is a major hospital specializing in pediatrics, the attending doctor is very unprofessional. After checking multiple reports, there is no progress. No specialist can detect Kawasaki's symptoms. The health and lives of the people of Singapore are really not guaranteed!

Don't go here if you're a child free woman even if you were referred here. Get a 2nd opinion. Wasted 2 years coming here. The doctors didn't offer a long term suggestion as they were more worried about me having children than my health.

The Kopitiam Drink Stall Service Very Bad. Talk Rudely To Customer, Even Never Ask Customer Whether Isit NTUC Member Anot! Straight Charge $1.50 For The Set. And The Bread Is Serve Badly The Kaya On The Plates. Really Very Disappointed. Did Took Picture Of The Toasts Bread. Other Customer Even Complain Sandwich Got Bad Smell.

I didn't have a good encounter with some of the nurses today when I went to women's clinic B. They need to exercise good attitudes and patience with elderly patients especially

Thank you very much Dr Yap Te-Lu, Senior Consultant (Paediatric Urology), Children's Surgery Centre at KK Women's and Children Hospital and Dr Hana, Senior Resident Doctor for your healing Joey. And not forgetting all the caring and helpful nurses at Ward 85. Joey was admitted at A&E on 2nd July and we were quickly attended to by Dr. Henderick and the nurses at KK Hospital A&E for suspected appendicitis. And all the blood tests, ultrasound leading to an emergency surgery at 4;30am on 3rd July. During our stay from 2nd July to 8th July, i was humbled by the medical team's professionalism, dedication and care for my daughter round the clock. This include the OT nurses, Anaesthetic team, Pain management team... Words cannot convey our gratitude for healing and caring for Joey. Thank you again Dr Yap, Dr Hana and all the nurses at Ward 85.

Worst experience in my life. At O&G with the bad attitudes and unprofessional.

Hello Kkh central appointment , please answer your phone! Do you only have one operator working ? Every time I call, I only hear the voice recorder machine talking, I waited for more than 10mins still nobody attend to my call. Very poor service .

We are a family from Germany travelling and had an emergency today with our son. Everything was well organized, we knew from the beginning how long it will take to see a nurse (few minutes) and a doctor (45minutes) as well as what to pay (120SGD). Even the medication needed was included. Our son was taken care of very professional and the people we dealt with were all very nice. We can recommend this place.

Worst experience in my life. Unprofessional

Seamless self-registration kiosk & mobile registration for visitors. KKH Mall at level 1 was an interesting mall with lots of local delicacies, optical shop, florist, Chinese newborn naming service, pharmacy & etc. We were here in late Nov 2018 to welcome the arrival of our first grandson. A special thank to Dr. Tee and his team at the Delivery Suite for their exceptional patience & professionalism shown during the birth of our grandchild. It was a long & painful labor, but you all have handled it with loving expertise. We would also like to thank the nursing officers & support staff at Ward 81 for the excellent care given to both our daughter & her newborn during their 3-night stay at KKH.

A hospital with experienced and professional staff. Doctors and nurses were also friendly. I highly recommend going to this hospital for appointments/admissions.

Lousy hospital services. Appointment 10 am some more multiple visits, see doctor after 11.50am. What kind of Appointment is this? MOH please check this hospital. Children crying doctors and nurses just put a deaf ears

Waiting time is super long (2hours wait and wait and wait) although got appointment

Lobby while walking into the lift Women tower is too warm.... The pharmacy staff is friendly and helpful.. Food court food is awful..

This is the best hospital I have ever been to.The staff is kind,polite and humble specially the nurses.i recommend this hospital to everyone

The place of mine and many others' birth^.^

Recommendated

(Translated by Google) Nice public hospital, I had a wonderful doctor Manisha Mathur. She is very kind and attentive, thanks to her a beautiful baby was born. Thank her very much for her professionalism, good nature and support. (Original) Хорошая государственная больница, у меня был прекрасный доктор Manisha Mathur. Очень добрая и внимательная, благодаря ей на свет появился прекрасный ребёночек,. Спасибо ей огромное за профессионализм , добродушия и поддержку.

What's the point of setting my appointment when the doctors are not even going to see me until a fee hours later? Every single time i come i end up wasting at least half a day just sitting and waiting only to see the doctor for barely 5 minutes. I strongly recommend to just go private if you can afford it. ?

Long waiting time nobody pick up phone call. But very skilled and experienced medical team.

Probably the Doctors and Nurses are good. But the management and crowd control are a nightmare. Situation made worse with COVID-19 management. All processes seems to be in place only to cover backside that someone high up have thought of something to try to control and contain but without other due consideration. Cannot use TraceTogether. The QR code and self declaration are another classic example of “I’ve tried and done to the best but I cannot be blamed if things got out of control” card. Signs and processes are not clear, made multiple turns to find the right place and queue, carpark is too small. A total disappointment of how things are managed and controlled. Bureaucracy at its finest.

I think the service is pretty good, the pediatricians are super nice and they were very warm and friendly. The nurses and doctors also seem to get along well and that really brightens the atmosphere!

Very very long waiting time. Came at 8am for blood test + ultrasound scan, waited until 4 pm for results and consultation. Doctor was clear and explained everything well, will give credit where its due. Bring jacket, book, things to pass time because you will be in for a long wait.

Fantastic dr Phoon

(Translated by Google) Jikkjiiu. Kjjkii .. Oki, 9 (Original) Jikkjiiu. Kjjkii.. Oki, 9

Best experience! Homely feeling and passionate nurse

I have just delivered my baby at KKH last week. The whole experience was wonderful as i can feel the true care from all nurses and doctors. Especially i am so much grateful for Dr Daniel Koh, he has been taking care the whole journey of my prenancy and my labour. He is very good and really has a warm heart.

Best & kind Doctors & nurses. Treating me good through all my admissions...

Went for subsidised route at clinic C throughout my pregnancy for ultrasounds and checkups. Nurse at blood pressure taking session (aunty, wearing specs, morning shift) wasn’t that polite during my first visit but got friendlier after that. First time when I went to register the nurse asked me if I wanted to keep my child? What kind of question is that? Never felt so humiliated before. Then when my water bag broke I went to o&g lvl 2 the nurse there still can tilt her head up and ask me what’s wrong.

Well maintained and very good service.

Hi..do u have any medical coding openings?

I was referred by Geylang polyclinic to KKH A&E. Doctor told me that it wasn't anything severe that needed a&e but any way still charged me for some tests and scheduled me for ultrasound. Doctor said if the lab test showed any findings, he shall call. But 1 month had passed. No calls. Now asking myself if I should go for the ultrasound test, tried calling the hospital but they keep hanging up my calls.

I strongly believe that the Pharmacy of KK Clinic at A & E Children's Emergency should improved. We are at KK Clinic 15 Jan 2020 at 12.15pm and there are 3 staffs, however, the 3 staffs seems not efficient enough as I noted that 1 person is looking at her phone. The machine is there to support them with the sorting of medicine, but, human factor and customer service factor is missing. I hope they will look into this evidently, the disburse of medicine can be faster than 20 - 30 minutes waiting time with 3 staffs infrot. If only they do a check on their work in terms of efficiency and effectivity. Just note that overall in KK is all good from arrival to the Doctors. Only this is a bottleneck in the process and could be need training for staffs to improve on productivity and assist more people instead of attending to their phone.

With 3 active kids, I’ve attended a lot more often than I’d want to. A&E despite being very busy is always very efficient, staff are compassionate. Today, Dr Toh Qi did an excellent job with my child #2- thank you very much indeed!

I had a fall and all of the nurses and doctors are very friendly keep it up!!

Seems like no doctor working. Queue is not moving. Waited for more than 5 hours and have not even seen the doctor.

(Translated by Google) The doctor is not good (Original) 医生态度不好

The children’s emergency section needs an immediate improvement. It has a minimum waiting time of 2/3 hours for emergency situations.

Food delicious, but shower super cold.

Brought my twin boys for their twice a year check-up at Clinic K. Registration was smooth, Staffs were friendly and accommodating.

The best children hospital in Singapore Wonderful Service and very Friendly

Recently I brought my baby to the Children Emergency Department because she had a high fever of 40 degree. I think all mums can image how worried I was at that time. The customer service is unfriendly and unprofessional at all. The staff at registration counter named Wahidah with the title of ‘Snr Patient Service Acc” had a very bad attitude. She looked insouciant and never show any empathy to an anxious mother. When she was doing registration for my baby, she was singing and talking to the staff next to her. The worse is she even laughed out. When I asked something to her, she answered with sneer. It’s my first time visited KKH Children Emergency Department and the first impression is extremely terrible.

Waited nearly 2 hours when I made an appointment

My wife and I had a very bad experience at KK Hospital when our son was born in 2010 there. Though I booked a single room with bystander facility, what they offered for the bystander was a folding bed frame to sleep at night. Moreover, they were doing renovation close to our room that was so annoying for someone soon to give birth and during post delivery. The personal doctor was not great and I will not recommend her for anyone, but the doctors in general are very good. The nurses at KK made up for everything. They were just a GREAT team that made my wife's stay there pleasant.

Absolutely nice. Doctors and nurses are really nice and have hospitality.

Very poor service. Appointment at 3.30pm I was seated at 3pm. Waited till 5pm for doctors consultation bec the doctor was suddenly called away for surgery . Couldn't the cases for that doctor be distributed to other doctors. Instead of keeping patients just waiting for more than an hour ! For the doctor to return.

Absolutely bad experience. Went in for a simple blood test, they insist newborn had to be admitted along with mother. They refused parents request for phototherapy treatment and took 4 hours to get the first blood test done which ended up clotting and had to retake!!! After which found nothing and did absolutely no treatment on the baby! Slow in their service Severely understaff Not respectful of parents wishes Obviously needed to find excuses to keep getting some taxpayers money in order to keep their jobs. Cos they are obviously not very good at it. If you are so bent on following protocol to the letter, might as well hire me, I can read SOP and work for you also. I can do two doctors job for one doctor wages or less. You wasted your parents million dollars spent on your doctorate for you to blindly follow instructions like a subway sandwich maker.

My experience with healthcare staff and doctors at the Breast clinic has been very good so far. The consultant doctors in particularly Dr Yan and Dr Raymond were very personable and meticulous in extending patient care towards me. The medical officers were professional. The radiographers, radio therapists and nurses, in general were helpful and dedicated. They have all enriched my visits there.

I would like to compliment Dr. Tan Shu Qi for her professional advice and patience. She is a very caring and compassionate doctor. I would also like to thank Ms. Angelia Neo, SOC support service for her kind assistance. We are very lucky to have these medical staff in Singapore to care and take care of us. Keep up the good work n take care too.

Limited parking lots. Finding available lot is crazy.

(Translated by Google) The best place is just Singapore. Great place (Original) بهترین جا فقط سنگاپور هست جای خوب عالی

Feels like a total scam this hosptial. Food is abominal. Don't accept third payment guarantuee. Demand payment without giving medical report. Overcharge by a lot to cover unknown costs (saying they will reimburse when the costs are known)...

A good hospital for being born. Like the fact that the nurses are actually professionals.

Terrible n rude nurses. Inefficient and lazy work ethics.

WORST CUSTOMER SERVICE!!! Especially Frances rude behaviour!

I had a really graet experience at kk hospital . The doctors and nurses were very nice as they are very caring amd concern . They attend to my needs immediately .

Professional and specialist for children and women.

I have visited and warded at this hospital countless times. I have to say that my overall experience with the nurses, doctors, and the wards are brilliant. Also, I personally have tasted kkh and TTSH hospital food. For a hospital food quality, not only kkh food is healthy but also tasty and highly appealing. The food can be on par with some of the cafe food quality.

Admissions is right next to the drop off point after safety check in.

Average service

Very worst response from the staff at registration counter .

I was prescribed some meds and asked the pharmacy registration counter guy the estimated waiting time. The time was 5.41pm and was told by him that l can come back ard 6pm which l did. I checked the missed queue numbers and my number was not there. So l assumed not yet. I waited till 8 mins to 7pm and decided to approach the counter. Before reaching the counter, the same guy saw me and said l have missed my queue when l was sitting there at the waiting seats the whole time. I told him my number was not in the missed queue list. He apologized and said simply might be system error that my number did not come out on screen. My meds were in a basket behind the counter the entire time and l wasted 1 hour waiting for something which was already there for me.

Thank you to Dr Lily Kho Chye Lee and all nurses at kk hospital! All nurses are so friendly (ward 81 , delivery suite & special care nursery) Thank you so much!!! 🥰🥰🥰

Good

Quite crowded on a weekday morning!

Always visited my Gyne specialist at Womens Specialist Clinic and I felt very comfortable, the staff nurses, assistant and the clinic are neat and clean. The waiting area is not much wide but comfortable to stay while waiting for your turn. I love it. recommended clinic for most of the womens.

Have only visited the kids hospital but have to say, they have such fantastic doctors and nurses. Friendly, easy to talk to and very kind to kids. Huge asset to Singapore!

Great service from the triage to registration to observation room and last admission. The process is smooth and easy. Dr Choo is attentive and also derailed in explaining the treatment plan. Regularly return to check on my son. The room is full with other children with respiratory issues and the nurses and Dr are very good in helping babies and children. Toilet is a little small with only two cubicle and not clean often enough. My son feels at ease in the hospital and overall a good experience.

Places that little toddlers, child and women seeking medical issues any time of the day.......

Nice staff and doctors

Nice place

always will be a special place for me where my first baby was born.

(Translated by Google) Super bad! 😡 I don’t know the time. I came early and I didn’t use that time. It’s not my turn. I waited for 4 hours. It’s not as good as you don’t say that time. 😡 (Original) 超级的烂！😡 也不准时间，我早来也是没有用到了那个时间都还没有轮到我😡等了4个小时😡不如你不要说那个时间啦😡

Singapore women and children's hospital. Very professional and well equipped medical hospital.

Best hospital in Singapore for pregnancy and pediatrics. The staffs were very gentle & kind and the service is totally outstanding.

Medical facilities are ok. But waiting time are very bad. Expect hours of delay.

Vending machines, coffee, sandwich, yoghurt, fresh fruit

Staff are helpful but inefficient system and long waiting time even just to get an appointment

Awesome hospital. Well prepared. Smooth transition from triage.

im born here 10/10

Came with wife for pregnancy checks. Scheduled for 2.15pm, finished seeing doc at around 5pm but because of blood test, need to wait another 2 hours for result.... now is already 8pm still waiting for a “senior” doctor to review the result.... nurses are friendly but the wait here is ridiculous for any pregnant patients

SLOW！！！

Thank you Yanty and the other indian ladies (i think Jessica) for being passion and kind to help me when i really felt out with my kids vaccines records. Thank you, appreciate it.

(Translated by Google) good service n crowded because it is trusted (Original) bagus pelayanan n rame sich karna terpercaya

Many hot nurses here

Had mixed experience at KKH. Clinic K. Oct 2021. Bad experience. I asked the staff to shift one of my child's appointments to the afternoon in one of my visit. It was not done and I was not informed. The app does not allow me to change the appoint by myself. The automated phone system informed me of their working hours after making me response to their automatic system... And hang up... KKH should really fun a way to prevent such thing from happening. Clinic T. Oct 2021. Great nurse (Mei Foong and colleague). Helped overcome systemic issue twice and taking the extra mile to make sure that the patient have a better experience. Kudos to them.

Dr. Sheri Lim, love her ❤️ and nurse Shashi/Shari. The kindest ever!

Unfriendly hospital, 2 con-current appointments made Nov last year to be on the same days, ie one test in morning and result in the afternoon in early Nov this year. But they just simply changed the appointment date into two different date by just sending sms in Oct this year. Upon calling, staff said doctor will be on leave, so 2nd appointment in afternoon will not be available and have to postpose two weeks later for result collection, I then asked, KK Hospital only have 1 doctor on duty? Why other doctor cannot attend, staff then said hospital changed the policy, test and result cannot be done on the same days which I was very annoid, changed of policy suppose to improve/ expediate the process but KK Hospital policy is to complicate the process, worst part is staff should hav informed me the changed of date is due to policy but not because doctor on leave when I call up. KK Hospital consultation and test fees not wallet friendly, so I decided to cancel the appointment and rather go for other hospitals.

Went to the emergency but waited for 2hrs. 1hr inside and 1hr at the ambulance parking because of “isolation due to covid” Then why didn’t they swab me when I was waiting inside? What’s the point of isolating me if I was waiting inside for an hour. And wasn’t given any instructions when I needed assistance knock on the door or ring this bell. HELLO I CAME THERE PREGNANT No wheelchair offered or blanket. I submitted my complain and they investigated but didn’t conclude or compensate. I had to pay $270 including meds that I specifically told them I cannot take. NUH is a lot better. My first pregnancy with ambulance and 2days admission I paid almost half the price of KKH!!

I'm impressed with the service provided by Snr Patient Service Associate Diana Ong as she has been most patience in explaining the procedure upon registration. She offered a choice of self paid or by medisave which I'm not aware of. She even informed me that for female patient who are married, they would offer a more comprehensive ultrasound without extra charges. And Peggy Ho from ultrasound department has also made my experience a pleasant one. She explained the procedure beforehand , to lessen the anxiety on what the patient is going to expect. And throughout the process, she ensures that I'm not feeling any discomfort. She is also detailed on checking up on past medical history so as to get the most accurate report as possible. Thank you for these gem of KKH, on adding value to your organisation.

My appointment at KK hospital for my ultrasound report at clinic B, room 33 on 21/12/21 at 4.15pm. I waited more than a hour. Your Chinese nurse just anyhow let patients go in to see doctor when they approached her with their Q number. Other patients saw it also go the front to approach her. Other patients later than my appointment time already see the doctor. I was informed at 5pm that the doctor was late for an hour due to baby delivery. They should be more organised on patient appointments time not just anyhow let patients go in. I approached your Chinese nurse when I saw she let the patient appointment at 4.35pm to go see first. And my appointment is at 4.15pm. Then she quickly walked inside the room. I already told a few of your nurses that I'm unwell due to chemotherapy. They still let the patients appointments time later than me to go in to see doctor first. I had visited Sengkang hospital, changi hospital, Singapore General hospital for my treatment. I think KK hospital is the worst one in taking care of patients. I went there a few times, I really don't like KK hospital. When I approached your nurses for direction, they all very unfriendly and rude. And your Q number screen was super super super noisy which made my head very painful and frustrated as a cancer patient and now having my chemotherapy. Your Q screen never stop calling even not Q number throughout the day. I never wait for your doctor to see me. I got terrible headache and giddy. I just wanted my report. After asking for my report for a few times, they just ask me to wait. I already feel very unwell. So I went into the room and shouted and screaming at your doctor and nurse for my report. Then I take my report and go angrily.I didn't wait for your doctor to explain to me.

The hospital seriously needs to step up on its game. The waiting time is very unacceptable. It makes sense if there is a whole long queue of patients waiting to seek treatment. But if it's the wee hours and the place is literally empty yet patients have to wait for hours, then it's pathetic. These patients are already in pain and the ridiculous waiting time is making it worst.

All are good. Everything is smooth. Big hospital. If you can get your things done fast, all depends on which nurses u met. One old Indian nurse I met at a&e, keep pushing my partner and I to other department as I was told to be back for day surgery. We felt so lost. Luckily got a younger Muslim nurse was around, she came out personally and direct us to the correct place if that’s the place we should head to. Appreciate the effort so much. Doctor and the rest at day surgery and operation theatre are good and felt warmth. Operation is nicely done too. Going back review next month.

I visited this hospital for my child's stomach flu. It's an old hospital, but looks well equipped. The staff is courteous and polite. My child was treated well. The insurance registration process went through well. Clean washrooms. The waiting times are fair in general, though the same for the pharmacy (30-40 mins) could be better. Also, I couldn't locate the signboards for Gojek/Grab pickup points.

I will like to give compliments to Nurse RJ at ward 85 children's tower. She's very friendly and supportive. I overheard her motivating one child to get better soon so she can be home in time for her birthday. Hope one day she can read my review and continue her passion for nursing. Thank you for all your hard work! It makes me as a parent want to do my best for my child too.

I had a surgery here more than a month back. I am a subsidised patient. Before, During and after the surgery I felt like I was in good hands. During my stay, the nurses have been so cheerful and gone the extra mile to make me feel comfortable. The cheerful lunch/dinner lady with a bounce in her step. The doctors and nurses who are so warm and kind. Even during post surgery visits, the nurses and doctors have this energy that makes it very different from other hospitals. Every step of the way I felt the genuine care of the nurses and doctors. Thank you healthcare peeps for taking care of me during my health journey.

Hospital ward staff with lacks of empathy and compassion. As a family member who Is visiting, we are also under a lot of pressure and stress managing our sick love ones who are hospitalised and sick. As family who visiting we can also fall sick due to lack of rest due to situation. But when I felt unwell with extreme migraine attack and I asked if I can have paracetamol or medication Ward staffs just laugh of and said no cannot. Sadly I wonder how someone who lacks empathy can work in medical services. Truly lost faith in the medical system sometimes. Understand medical workers have a tough job and I am appreciative of many of them who are patient and kind. But for a few sadly their hearts are not in what they do. I wish we have a more compassionate society at least from the medical services.

Very impressed by the day surgery pre and post op care nurses and Doctors. The nurses were caring and soft spoken , it really help to calm me and others patients in the recovery room before the procedures. After the procedure, due to the GA effort, I was not too well . But the nurses were patient and prompt to check my vital signs to make sure I am ok and comfortable . Thank you for making my procedure a pleasant one. Special thanks to nurse Jasmine for the post op care and the young staff nurse that prepared and followed me into the OT . sorry I didn’t registered yr name due to my anxiety Regards, Ms Tan 20/10/23

This review is overdue. This October I was transferred from Changi General Hospital to KK Hospital for an emergency referral, because according to the doc who saw me at CGH, I was internally bleeding due to a BIG ruptured ovarian cyst (which he announced loudly to me in a waiting room full of patients). After being rushed to KKH, I was seen by a consultant, Dr. Muhammad Fairuz Abdul Rahman, who treated me with the utmost care and respect (and didn’t share my diagnosis with the entire waiting room). After he reviewed CGH’s CT scan results, he said I wasn’t bleeding as there was no rupture. He said, however, I needed full abdominal surgery, in which a 10 cm vertical incision would be made, and also said he would “chope” a date ASAP. After that I made a few more trips to see him, get paperwork done, and pre-register for my op. On the day of surgery and my post-op 3-day stay at KKH, I was looked after with such kindness and professionalism I was almost reluctant to leave. The food was yummy too (my hubby can vouch for it as he ate half of everything I was given)! Kudos to the phenomenal team in Ward 71 on the 7th level of the Women’s Wing for your amazing care that will forever be imprinted on my mind. I shall name names: my surgeon the brilliant Dr. Muhammad Fairuz Abdul Rahman; his assistants for the operation, Dr. Ong Kai Zhi and Dr. Lau Jieyi; Dr. Marlene Samantha Goh who looked after me post-op; and last but not least the team of wonderful nurses, including Catherine Bautro De La Peña, Ting Hie Hee, and Apple Pie Banaag Madrid. I am super, super touched and super, super impressed. Of course, like in every bureaucratic agency, there are random kinks and your usual frustrations dealing with day-to-day operations… like “nurse, what do you mean when you say ‘put this on your head and your body before surgery’?” and “nurse, can you don’t poke me so hard with that thing in your hand, it’s painful leh, wait my ovarian cyst rupture then you know!” And KKH returned a cheque to my mom with her name incorrectly spelled… BUT this all comes with the territory of running a ginormous publicly funded hospital with hard working albeit overworked doctors, nurses, and administrators. With a bit of patience and understanding on our part, we will be able to see and appreciate the brilliance and kindness of KKH’s docs and nurses behind the chaos. Again, my heartfelt kudos and deep appreciation to this team for your care, professionalism, and high standards. Last word: perhaps enhance communications training for your frontline staff so they can better explain what and how to “put this on your head and body” and show more empathy and not “poke so hard”? My two cents.

Waiting time is just too long, appointment was made at 9.40, but was still waiting at 10.40. When we asked the nurse, they were unsure of how long the waiting time would be and how many patients are ahead. I understand that hospitals are packed, and I don’t mind waiting for a while, but I think that there is really no point booking appointments when the timing of the booking cannot be adhered to.

My daughter was warded in ward 43. She was admitted for major surgery. Horrible ward. No communication between them. She requested for painkillers 3 times but everytime the nurse will disappear. She had to wait for 1 hour until she was trembling in pain and crying before they finally gave her medication. Her pain went from a 1 to 10 in scale. Took her catheter out at 3am. Pushed a new patient to her bed before she was even discharged. All the nurses ignored her and only the night shift nurses tried to make small talk to her. She was lucky that the other patients around her were all aunties that cared for her.

We had one of the worst experience with KK Children hospital. Will not recommend anyone to go here.