1/5 Sindy L. 5 years ago on Google • 5 reviews
Their
management
has
no
integrity,
are
rude
and
haughty.
I
bought
a
package
in
2016
and
was
informed
that
the
package
will
not
expire
until
I
start
my
first
class.
Once
I
start
my
first
class,
the
package
will
expire
3
months
from
my
first
class
date.
YM
changed
their
T&C
in
mid
2018,
and
my
package
became
expired
despite
me
not
having
start
my
first
class
yet.
Their
management
emailed
to
inform
that
they
have
extended
my
package
till
31
Jan
2019.
I
started
my
first
class
in
early
Jan
2019,
and
when
i
login
to
book
my
classes,
i
saw
that
the
package
expiry
is
Mar
2019
and
thus
assumed
that
the
3
months
validity
still
applies,
and
the
31
Jan
deadline
refers
to
the
first
class
activation.
I
made
a
booking
yesterday
on
their
system
and
went
for
the
class,
and
was
told
that
my
package
expired
on
31
Jan
already.
I
tried
to
appeal,
as
their
system
reflected
mar
2019
as
the
expiry,
but
they
refused.
I
couldn't
show
proof
of
the
deadline
as
the
package
expired
and
the
system
doesn't
reflect
the
Mar
2019
deadline
anymore.
The
counter
staff
connected
me
to
the
Orchard
outlet
manager
who
rejected
my
appeal
request,
and
became
increasingly
rude
and
condescending
as
I
request
to
take
appeal
to
higher
management.
He
rejected
me
and
added
that
if
I
refused
to
pay,
he
will
be
reporting
me
to
the
HIGHER
AUTHORITY.
Thruout
my
conversation
with
the
counter
staff
and
him,
I
never
mentioned
that
I
am
not
paying.
I
wanted
to
appeal
as
it
was
a
case
of
miscommunication
and
I
really
saw
the
Mar
2019
deadline
in
their
system.
But
this
rude
person
inferred
that
I
do
not
want
to
pay
for
that
class
and
repeated
at
least
3
times
that
he
is
going
to
report
me
to
high
authority
if
i
do
not
pay
for
the
class.
It
was
very
rude
and
EXTREMELY
INSULTING.
In
the
end,
the
counter
staff
wanted
the
waive
the
class
cost
for
me
as
she
felt
I
was
treated
poorly
too,
but
I
still
paid
as
I
have
been
threatened
that
I
will
be
reported
to
the
higher
authority
if
I
do
not
make
any
payment.
After
I
paid
and
left
the
studio,
I
received
another
call
from
another
manager,
informing
me
that
they
cannot
accede
to
my
appeal
and
reminded
me
again
that
I
NEED
TO
PAY
THAT
PATHETIC
$35
for
the
class
or
I
will
be
reported
to
HIGHER
AUTHORITY
again.
EXTREMELY
DISGUSTED
with
such
behavior
and
lack
of
integrity.
Instead
of
trying
to
compromise
to
solve
the
problem
which
arised
cos
they
decided
to
change
their
T
&
C
and
applied
the
new
T
&
C
to
packages
bought
before
the
change,
they
assumed
that
their
customer
is
a
thief
and
insulted
me
badly.
Please
reconsider
signing
up
any
package
as
their
management
has
no
integrity
at
all.
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