Went to level 1 specialist clinic on 02 Nov. Firstly, Doctor Chin is nice and very experienced doctor to consult. However, the reception could be better. When i went to collect the medication, I initiated to tell the reception I am under the company insurance group, and the reception gave a puzzled look and told me that I should tell them before I made the appointment. I do not need such unnecessary remarks or reaction and they should just simply allow me to fill the insurance group information, and review on how they can improve the process so that this administrative mistake can be improved. I suggest to improve things please train your reception to ask patient if they are making the appointment under insurance group as a standard procedure as this will help patients provide all information required to make the appointment. Another issue I found is that the reception told me because I am under company insurance they will be no invoice provided to patient. I know that clinic submit claims directly to the insurance group but patient not getting an invoice is very concerning. Do also note that when I go to other clinics like Q&M Medical they do provide invoice to patients even if it is claimed under the company insurance. The reason for giving the invoice to patient is for reconciling with the claims made to the insurance group with patient copy invoice to resolve discrepancy in claims. In short it is to prevent insurance fraud, where clinics or hospital could submit doctored claims and they is no way for insured patient to dispute the claims since they is no invoice provided to them. When I told the reception that other clinics also providing invoice in such circumstances and commented that is very unusual why no invoice is provided to me, none of the receptionists in the reception area could be bothered to even respond or engage with my comments/feedback and instead went with a "silent treatment" towards me. Now I find this very rude and unprofessional. They should very least acknowledge my comments and ask me to submit a feedback officially.

Great experience from the easy Whatsapp booking, the kindness of all reception and help staff, impeccable bedside manners of Dr. Wong and timely post-consultation communication. Very recommended!

There is a lot left to be desired in terms of service and professionalism. I had submitted an enquiry for an appointment about two weeks before, but did not receive any reply so I had called the clinic and was told that due to the purpose of my appointment, I can walk in. On the day itself, I was chided by the staff at the counter that I should have made an appointment rather than walk-in. The staff and dr had both failed also to inform what needed to be done and did not ensure that the necessary tests were completed that day. Incredulously, I received a call two weeks AFTER the appointment to say that the check up was incomplete and was demanded to tell them when I can come down again…I have not lost so much faith in a healthcare clinic before.

Booked a health screening package with StarMed and one of the worst thing I hated was the invitation of a student to observe the consultation session with the doctor. First, the doctor did not ask for my consent and just told me it was his student. Second, during the consultation, he asked me to take off my clothes and lie on the bed and I had to politely ask the student to leave, something he should have done since I am a man and the student was a young girl. After a couple of weeks, I had a follow up to discuss the results and again there was another female student and again without my consent discussed all my issues with cholesterol, eating habits and telling me I was fat. Felt really disgusted with the whole incident and would never recommend anyone to StarMed. In fact, I shared the incident with my colleagues and advised them to go to other hospitals where they won't feel like they were being experimented on. PS: The only bad experience I had was with the consulting doctor. All the nurses and assistants were outstanding and professional with their service.

Visit the GP on 25th August morning. The young Chinese female nurse with long hair has bad attitude, not as good as rest of the nurse (except for short hair nurse as well). But her attitude very good when talking to her colleagues. Luckily the doctor is very nice, I think is Dr Chin. Hopefully next time is previous nurse here to do the registration.

Convenient location, friendly staff and very reasonable prices. I did my full health checkup and got everything done quickly. What I really liked is that they occupy a few floors in the building and have all the necessary machines in one location. Denise their CSR manager was also a great help in getting my insurance payments sorted out. Highly recommended

Dr Shim Hang Hock is very patient and professional doctor. He explained the details on my gastro issue and I feel these information make me comfortable. Its a very good experience and highly recommended.

Dr Shim and his team made my gastro and colon scopes as stress-free as possible and that is very important and helpful since the process in itself is not particularly pleasant Dr Shim is knowledgeable and empathetic. His assistant, Gina was kind and considerate when arranging for appointments and advising on pre-scope matters. Thank you!

Dr Shim is a very patient doctor and willing to spend time to hear out and explain to patients. Gastroscopy and colonoscopy carried out professionally. Clinic staff are friendly and efficient, help contribute to a great overall experience!

Dr shim addressed my needs succinctly and in deep detail. Made me feel at ease especially during the operation. Highly recommended!

My first visit to this clinic because I needed to take sinovac vaccine. The customer service process is nonexistent. Clinic staff including the guard gave no or wrong instructions. For starters, guard told me to wait outside for a nurse to receive me… I was trusting enough to follow the instruction but ended up waiting for 10 mins and past my appointment time, only to see no nurse ever came out. So I decided to walk in myself against the guards instruction. Similar lack of attention persisted after I went inside. In summary, I arrived early for my vaccination appointment at 11:30 am and ended up waiting around for 45 mins. Please tell me what’s the point of an appointment? Vaccine took 2 mins; monitoring took 10 mins (when they said it should be 15 mins). In general not a place that inspires confidence or trust.

Very unprofessional. I came back to get my testing result on the appointment date, but was only then told by the receptionist that the doctor is half day and some more won’t come back to this clinic due to COVID. I have then to be rescheduled to another day with anther clinic which is very far away. (If I know this would happen, I won’t even come to this clinic at first due to the distance) My time was wasted. Staff here should at least ensure that patient has been notified on time for any changes.

I attended the clinic for a health checkup. Dr Yee, the radiologist and the nurses were experienced, professional and efficient at their job. I only wish I could say the same for the receptionist Denise, who had none of the above qualities. She was rude and lacking in professionalism. That would still be fine but for what happened while I was making payment, during which she made unnecessary and insensitive remarks about my private matters. Her remarks were overheard by a room full of people and it was very embarrassing to me. For this reason alone, I would not really want to come here again.

I visited 05 of December. Customer Service is so bad especially young Chinese female nurse with long hair so rude for patient customer. Her attitude is so rude. I feel not satisfied to visit starmed clinic with this nurse next time. First experience give me good lesson.

Dr. Shim Hang Hock is very detailed in his diagnosis. He is very detailed and careful in his examination with the heart of providing his best care for his patient. My great appreciation for his treatment of my acid reflux problem and I have recovered . Thank you very much Dr Shim!

Dr Shim works with his heart. He takes his time to explain the details and takes effort in making sure that everything is going well and if there is an issue, he would go the extra mile in getting things fixed. He is an amazing doctor and I appreciate all that he has done for me. I highly recommend Dr Shim to anyone that has any gut health issues. He is a wonderful and humble doctor. Thank you Dr Shim. Must also not forget his front staff are polite and so kind.

I was attended by Ms Gina and was consulted by Dr Lu Wei. I had to undergo gastroscopy and colonoscopy. The whole procedure from admission, to scopes, and until the follow up appointment were smooth. Even after the sedation wore off, I felt pain at it's minimum. They have provided my experience a peace of mind, thanks to your professionalism.

Dr Shim is very professional, and he shares useful recommendations in improving my situation. He's also thoughtful and attentive. The gutCARE team is welcoming and helpful in arranging appointments despite there are several other service providers involved. Overall, the team is professional and I'm comfortable and happy with the services.

I came for a follow up appointment with Dr Shim Hang Hock, who have attended to me previously when I was hospitalised. Dr Shim is very patient when listening to my condition and also very detailed when explaining his medical point of view. Dr Shim also uses very layman term in order for me to understand the condition better. Definitely a well recommended doctor to go for! Thank you Dr Shim!

Dr Lu is very detailed and take time to Explain situation, test required and also the diagnosis . Highly recommend

Service is really bad. The recep will shove you around on and off. Asked for referral and recommendation and all I got is you can call any specialist with the referral letter. Wish I never went there. Blood boils.

When walk in to StarMed Specialist Centre, the front dest old lady ( her name is Sharon if I not wrong) is very unfriendly.

My first health screening experience here was great! Dr Chin is such a nice doc, and the nurses made everything very efficient. Thank you!

Terrible terrible scheduling system that sent me the wrong dates for my appointment more than once and sent the wrong sms reminder. Waste of my professional time.

My experienece with them trying to book an health screening was terrible to say the least. Sent them an email on last Friday 23 July, followed up with a call which was diverted to voice mail, and till today which is the 28 July, I still dont get anyone to follow up. I noticed they keep asking cleints to call them or send to their info email, but what is the point of doing this when they don't sincerely wants to follow up??

The doctor are well trained and very experienced. But the staff. Omg. Very slow and unprofessional. The waiting time is so long. Keep telling me there is one more patient one more patient. How long must i wait. This does not look like a specialist hospital. Look more like a normal clinic. Even ask us to come earlier. Whats the point? I come early also must wait like 1hours jus for a review. Stop taking more money while the service is horrible poor.

10/10 stars for service and professionalism! The nurses are very friendly and fast in responding all my inquiry. My appointments are booked through WhatsApp - very straightforward and easy. Dr. Chin has been the most reassuring and caring doctor I’ve seen. I have been many places for health screening and Starmed is my only choice since I started 3 health screenings ago. Thank you for the excellent and efficient service! Please continue all the hard work and service behind the counter :)

Bad experience on services. 1. The customer service never returned my IC after verification, I only realised that after I left the centre for hour, I called them immediately, but they asked me to come back another time to collect the IC as it was Sat which closing at 12pm. 2. On the day of medical report review, appointment made at 1030am, After 25 mins, I asked how long do I need to wait for? The customer services person in charge just tell me still got 2 patients waiting in front of me unfriendly and without feeling sorry. Then I only able to go for review at 1130am, which is 1 hour later. The review only took 5 mins. So I waited for 1 hour for 5 mins review. Obviously this centre lacks of Doctors. There is only one doctor to do medical checkup and also medical report review, surely it will be late. Please learn to be punctual and increase the quality of customer services.

During our Christmas holiday travel to Singapore, we found ourselves in need of urgent GI-related care. Dr. Lu Wei and her PA, Eylaiza, provided both outstanding healthcare and customer service. From making the appointment to the visit, tests prescriptions, and follow-up, the entire process was fast, efficient, and effective.

Dr Shim Hang Hock is a very warm and caring doctor. He takes his time to explain. Definitely would recommend for colonoscopy. His assistant Gina is also super nice.

Had a Very good experience with GUTCARE. Dr. Shim takes enough time to listen to you very patiently. He has done my endoscope, i didn’t feel a thing during and after the procedure . Preparation and whole procedure was smooth. All the staffs are nice.

Dr. Shim and everyone in the clinic are excellent! They explain everything thoroughly, and make sure I felt at ease every step of the way. I can’t recommend them enough!

Good customer service and experience at this clinic in Gleneagles Hospital. Dr Shim Hang Hock was my attending doctor. Was nice and offered a lot of expertise and advice.

Dr Shim Hang Hock is very helpful and professional.

Good service... Doctor shim explain very clearly&Nurse all vry friendly...thx alot,🥰

Hi the girls at the counter were very professional.

With $265 included GST for the basic health screening package, it 's definitely worth for the penny

Hey. Was there for my health screening and swab for travel. The service is very efficient, well coordinated and processed well. Kudos to the team. Cheers

I have really very good experience with Dr.shin as he is very humble and explain very clearly with intelligent way…and his staff also good patience as I disturb her a lot of time to get medication and the lady name Gina really always attend me with smile and answer on time🙏🙏🙏thanks 🙏

Good and fast experience at this place. Managed to see the doc and did my scans within one day.

Visited the GP last week. Overall great experience, the lounge area is comfortable and pleasant looking. The GP doctor is also friendly and well-mannered.

Visited this hospital once. Convenient, clean, and good services. :)

I'm happy with the health screening I signed up here, all the processes are done in a day.

I Highly recommended Doctor Shim Hang Hock.He is very patient and kind with very good patient in explaining all my scan results in details and never get annoy with all my questions and the staff service here is excellent!

Dr. Shim Hang Hong is Very professional ,kind & friendly doctor ,so their stuff very polite & have service mind. Highly recommend.

Wonderful experience with Dr.shim and his team.

沈瀚沸医生很有经验，态度超级好，我做了肠镜和胃镜，整个过程非常顺畅，报告出来以后给我详细解读。助理们态度很好，华语也很好。

Extremely experienced, professional, and amazing doctor (Doctor Shim ) - helped me through my difficult period. A big call out to Gina, the PA of Dr. Shim - she has been an amazing lady….very helpful, and friendly. Many thanks Dr. Shim and Gina - you’ve returned my life back to me! .

Dr shim is a very dedicated doctor who will explain the report and my medical condition very clearly . I can see that he is very passionate in his work and treat his patients sincerely. All the best to him and his nurses.

My wife had stomach pain for few weeks. Dr Shim did a thorough preliminary check and explain in details the possible causes of the pain and the required check needed in fluent Mandarin as my wife cannot understand English. Dr Shim is really professional in his field.

Dr. Shim is really professional and caring. I’ve been visiting him for more than 6 months and every time he is super patient and friendly. He answers my questions in details and doesn’t mind explaining in details when I drill down. The staff are also super friendly and contactable via WhatsApp so booking appointment and scheduling is very convenient. Thanks Dr. Shim and the team!

Thank you Dr Shim Hang Hock for taking good care of my mum. Thanks for the daily update on her progress. Thank you for being the dedicated, thoughtful, and compassionate doctor that you are! I feel so blessed to know you and have you as our doctor. Highly recommended doctor!

Dr Shim Hang Hock is a great and patient doctor who would explain thoroughly with me and my parents about my crohn's disease and how to curb the symptoms. Once, he spent 2 hours talking with us until I was sure of what is going on. Without his guidance and expertise, I would not be in remission, and still be in a wheelchair. I thank him for all that he has done for me and that is why I recommend gutCARE for people who need help.

Dr shim is the best! I wanted to express my sincere thanks for the promptness and professional care he has provided to me. I appreciate his follow up and willingness to answer my ques and get my problem resolved !

Very good diagnosis and treatment.Fully treated and recovered thanks to Dr.Wong.

Dr Shim went to great lengths to provide exemplary patient care. He was extremely patient, took time and care in explaining the procedure, extremely reassuring during and after the procedure. It made a dealing potentially problematic medical condition a breeze. Pity there isn’t more stars I can give on this review.

Had a positive experience with the doctors here – they were all experienced, professional, and friendly. Didn't feel like I was being rushed out of door. Spoke to Dr. Tan, Dr. Chiang and Dr. Chin. Really grateful that Dr. Louis Tan took a lot of time to thoroughly explain my examination results to me and he also answered my questions, which might sound like no-brainer questions to those in the medical field, without any tone of condescension. The clinic is also really clean and they provide some light refreshments (bread, porridge, drinks, biscuits), which really help if you need to wait. The clinic also allows some degree of flexibility to the screening packages here. I do feel that the receptionists on the ground floor aren't as friendly as the doctors though but the persons managing the clinic's WA account and phone calls are very accommodating.

Dr Shim is very detailed, attentive and patient. I definitely felt very assured and confident under his care during my spells in hospital. Post-hospitalisation care was also great, with him and his staff in the clinic being nice and professional at the same time.

I have been calling the clinic the whole day but was on leave a voice message and we will get back to you. Trying to book appointment for my pre employment check. It's so frustrating.. Strongly not recommended since its so hard to even get an appointment not to even mention nobody pick up the calls.

I was diagnosed with hernia by Dr Shanker after 2 other doctors (not part of Starmed) were unable to do so. He was also the surgeon to fix my hernia. I am still not 100% recovered, but can say for now that all has been well. Dr Shanker and his team, foremost Felicia, who I have been in contact with the most, are extremely forthcoming on medical and organisational matters, very professional and just really friendly. I felt extremely well taken care of and can tell that Dr Shanker did a great job. I highly recommend him and his team.

Meet Dr Shim in Farrer Park Hospital after my operation, he has been a great help, I was having diarrhoea and retching for a few day and the medication given by my doctor didn't work, after seeing Dr Shim, my symptoms improve tremendously, Thank You so much Dr Shim

Had surgery here facilities and staff B amazing especially nursing team who made the difference between good and great experience. Highly recommended

I have been to meet DR Shim to follow up with my gastric , Thank you for the good service and assistance,

Don't chat with their call center for booking appointments. They suck, turns out they don't book appointments in the back end in the system. We had to register appointment from scratch at the clinic. Bizarre

I went to StarMed for a varicocele operation. Accommodating price, highly competent and friendly doctor and staff. I can only recommend.

Dr Shim is very friendly and knowledgeable. He is detailed and patient in his explanation which makes it easy to understand. Thank you Dr Shim!

nice doctor and experience. nice ambiance except for the short haired staff of dr. chin..OMG. almost 2 years she still the same attitude. also scolding patient what to do acting she's a doctor. telling her im a just a patient and no idea what's happening on their side. never also contacted me or call me in advance for my next appointment as dr told me for almost 2 years. if you have personal problem gurl don't put it to your patients.

Dr Shim is very friendly and helpful in addressing any concerns or issues. He never fails to go a step further to show care. The ladies at the counter are also friendly and of great help!

A doctor who takes his time and doesn't rush you out the door. Also a doctor who actually thinks with you and answered all my anxious question. Recommended.

The nurse can work better in serving patient. they work very slow, and when i ask to help filling in insurance form it takes ages. when i call to check on the insurance form, they dont really bother. im really disappointed, dont said you are a specialist centre if you cant treat your patient specially.

Dr. Khoo is very good and explained things clearly but front desk staff service is poor. i. Advised us to go for scan but did not mention that need to fast becos of that need to wait 3 hrs at the scan center ii. We were given an appointment for followup checkup on day but I think in their system they booked a wrong day.When we came as per the date given to us, we were told we dont have appointment. Becos of this had to wait more than an hr to see the doctor. iii. After seeing the doctor the waiting time is longer to make payment and get the letter. There are more staff than the patients waiting but not sure why its taking a very long time. Its not just for us but I noted the same for other patients as well.

I paid $260 for PSA and Free testosterone lab test excludes doctor fee.

Came here this morning for my health screening. Dr Chin Koy Nam is a GEM. He is extremely patient and reassuring, he makes the whole consultation session at ease. I even plan to arrange for my father and sister to see him for blood pressure management. Clinic nurse is very friendly and proactive to help as well. Thank you for the effective service rendered. On a side note, this building is very comprehensive. They even have a surgery and endoscopy centre.

Received a lovely surprise "Bento Lunch Set" with Self Heating Thermal box from Starmed management. With utmost thanks and appreciation. " Warm the cockles of my heart". Ho ho hoo.. Merry Christmas 🎄 #Stay Safe SG

Dr Shim has been a very accurate and professional doctor in diagnosing my condition of appendicitis. With his advise on the entire process n surgery by Surgeon Imran, I am relief of the suffering i went through. i am all well n healthy after 2 weeks. Very very pleased with his calm n patient nature service. His Personal Assistance Gina has been very caring and helpful. She even take the extra mile to search for my mom on diet for those with stomach infection of helicobacter pylori. Thumbs up 👍🏻 to Dr Shim and Gina

My father had a recurring gut condition so he had to avoid many types of food for years and lost a lot of weight. When his bleeding recurred again, I asked around to find a doctor that wouldn't "experiment" on him and one who cares. We were recommended Dr. Shim Hang Hock. I was glad to have found him, as he has resolved my father's 2 decades of gut issue. The level of experience and care that was given to my father was very good. It's rare to find a doctor like that! My father often feared the doctor due to his previous experiences of seeking treatments for the same condition, but Gutcare and Dr. Shim made him feel safe and comfortable in the hospital environment. Now, he is doing very well, and is now eating anything, enjoying food, and has gained weight, making up for that 2 decades worth of lost time. So I want to thank and comment Gutcare and Dr. Shim on the great work and treatment that they have provided for my father. Thanks and Best Regards, Hanna

Have seen Dr Shim for my reflux problem. He was very attentive and patient. He made an effort to listen and gave Valuable information. Had a great experience on the endoscopy done by him as well. No discomfort after the procedure.

Going through an emergency UC flare up while traveling in SEA with no insurance was made manageable because of the incredible customer service from the gutCARE clinic and care Dr. Shim puts into his work. I am blown away at Dr. Shim’s ability to understand his patients needs, explain their options and work to ensure the best course of action for their situation. I have never had a gastroenterologist I’ve trusted more. I was in an emergency situation and he helped find the most affordable option for my circumstance regardless of how complicated it was, in an extremely tight time frame, while also remaining available for follow up communication even after I left the country. I would move to Singapore just so I could be followed by someone as helpful and humble as Dr. Shim!! Thank you and your team for all your help!

The absolute best service you can get. My case was particularly difficult, with multiple problems at once, but Dr Shim was very thorough in his diagnosis, and after multiple procedures and months of contact, I can confirm that he's easily one of the best doctors out there. He made these daunting procedures as hassle-free as possible and guided us perfectly along the way. He listens to your problems, then explains all the medical details very carefully, and makes sure to leave you with complete knowledge about your condition, it's implications, and the treatment process. The staff are very friendly and welcoming. Special thanks to Gina for her quick communication with us for several months, and always being willing to answer our questions. I am immensely grateful to Dr Shim and his staff for supporting me through my Crohns disease. They are true heros, and I genuinely appreciate their continued service and help in one of the hardest times of my life. 5 stars, fantastic service, highly recommend :)