1/5 M Z. 9 months ago on Google
THIS
HOTEL
IS
ABSOLUTELY
TERRIBLE.
They
advertise
parking
-
but
have
none.
I
mean
NONE.
We
made
a
reservation
with
this
hotel
BECAUSE
of
their
advertised
parking.
After
a
15
hour
flight
from
the
Western
US,
we
arrived
in
Lisbon
and
drove
to
this
hotel
only
to
find
out
that
they
only
have
2
(YES
2
spaces)
for
parking.
Both
of
these
spaces
were
occupied.
We
then
drove
around
for
1.5
hours
looking
for
parking
(to
no
avail).
We
went
back
to
the
hotel
and
they
offered
to
let
us
park
in
what
appeared
to
be
a
dilapidated
concrete
barn
or
shed
(down
a
set
of
steep
stairs
from
the
hotel
-
not
near
it).
After
almost
hitting
the
close
concrete
walls
of
this
structure,
I
decided
that
my
rental
car
was
at
too
much
risk
of
damage.
So,
we
left
and
drove
around
for
another
2.5
hours.
Finally
(this
after
4
hours
of
driving
around
Sintra),
the
day
manager,
Dianna
Martins,
offered
her
parking
space
(which
would
be
available
in
another
hour).
After
a
15
hour
flight,
and
4
hours
driving
around
the
narrow
streets
of
Sintra,
we
politely
declined
and
say
“no
thank
you”
and
that
the
accommodations
were
not
as
advertised
an
unacceptable.
We
ended
up
going
up
the
coast
and
staying
at
the
Immerso
(a
great
hotel
in
Ericserra).
The
manager
gave
us
her
card
and
said
to
call
if
there
were
ANY
problems
with
the
refund
but
to
go
through
Expedia
for
a
full
refund.
After
doing
this,
we
find
out
that
the
hotel
has
refused
our
request
(this,
after
directly
informing
us
that
there
would
be
no
problem).
The
hotel
is
a
FRAUD.
DO
NOT
STAY
HERE
UNDER
ANY
CIRCUMSTANCES.
I
should
also
point
out
that,
as
my
wife
sat
in
the
lobby,
as
I
drove
aimlessly
around
Sintra
looking
for
parking
-
2
other
couples
were
complaining
that
there
was
no
parking
as
well.
THIS
HOTEL
SEEMS
TO
“BAIT
“TRAVELLERS
TO
MAKE
RESERVATIONS
THEN
DOES
NOT
DELIVER
UPON
ARRIVAL.
I
AM
CERTAIN
WE
ARE
NOT
THE
FIRST.
AGAIN,
DO
NOT
STAY
HERE
IF
YOUI
PLAN
ON
DRIVING
AND
PARKING
IN
SINTRA.
THEY
HAVE
NO
PARKING
WHATSOEVER
(WELL,
2
SPACES
THAT
WILL
CERTAINLY
BE
OCCUPIED
WHEN
YOU
ARRIVE).
I
have
been
to
over
50
countries
and
travelled
to
all
50
states
in
the
US
and
this
is,
BY
FAR,
the
worst
travel
experience
of
my
life.