1/5 L S. 2 years ago on Google
i
have
had
terrible
service
from
cumbria
life
casting
that
is
so
extremely
upsetting.
I
ordered
a
breastmilk
ring
and
an
ashes
stacking
ring
set
from
them.
in
conversations
prior
to
ordering
we
discussed
that
i
wanted
it
"very
pale
pink"
with
leaf
settling
in
one
area
(their
recommendation)
and
pink
and
white
swirled
together
(their
suggestion).
They
said
they
would
send
me
colour
samples.
I
went
ahead
and
ordered.
12
weeks
later
(later
than
the
8-10
week
promised
turnaround,
ordered
1st
june,
arrived
back
with
me
25th
august)
i
received
my
rings,
i
had
received
no
colour
samples
from
them
as
promised,
the
ring
was
a
dark
pink
not
a
very
pale
pink,
the
leaf
is
covering
the
full
top
of
the
stone
so
it
just
makes
the
stone
look
green,
there
are
no
swirls.
basically
nothing
i
asked
for
was
given.
then
to
top
it
off
i
had
bought
the
rings
to
wear
together
(i
had
asked
them
if
the
ashes
could
be
worn
with
the
breastmilk
stacker
and
they
said
yes)
but
the
rings
are
completely
different
sizes
so
dont
fit
on
the
same
finger.
This
was
understandably
extremely
upsetting,
to
have
looked
forward
to
receiving
a
ring
with
3
loved
ones
ashes
in
only
for
it
to
be
nothing
what
i
asked
for.
But,
mistakes
happen
in
life.
it
however
got
more
upsetting
in
my
responses
from
them,
insinuating
that
it
it
my
fault
"you
wanted
leaf"
(yes,
settling
in
one
area,
not
all
over,
as
discussed)
"it
would
seem
we
have
confusion
over
where
you
thoguht
we
were
up
too"
(the
confusion
was
that
i
was
still
waiting
for
colour
samples
to
be
sent
as
promised)
"the
colour
had
been
agreed
as
you
sent
through
two
pictures
of
your
favourites"
(
yes,
i
sent
through
2
screenshots
of
the
type
of
pale
pink
i
wished
to
have,
i
received
a
,much,
much
darker
ring).
"some
ashes
will
darken
a
colour"
(to
which
i
asked:
as
you
have
stated
you
put
white
and
pink
together,
why
wasnt
more
white
added
so
that
the
colour
ended
up
very
pale
pink
as
requested?
they
did
not
respond
to
this)
i
had
also
asked
on
my
form,
where
asked
what
song
i
wanted
played
whilst
making,
that
they
choose
the
song
and
let
me
know
which
one
they
chose
so
that
i
had
a
special
song.
They
negated
to
do
this
also,
simply
stating
"we
had
a
playlist
on
of
various
classical
songs".
i
chose
to
have
the
ring
redone,
which
i
explained
is
really
upsetting
as
their
mistake
has
tarnished
this
whole
experience,
it
is
emotional
enough
as
it
is
and
then
add
the
terribly
defensive
responses
from
them
insinuating
it
was
my
fault
when
the
fault
is
that
they
did
not
send
colour
samples
as
promised.
When
i
chose
to
opt
to
have
the
ring
redone
they
stated
"let
me
know
which
colours
you
would
like
used
so
we
dont
run
in
to
this
misunderstanding
again"...............THE
MISUNDERSTANDING
WAS
THAT
THEY
DIDNT
SEND
SAMPLE
COLOURS
IN
THE
FIRST
PLACE
AS
THEY
PROMISED.
ultimately,
after
explaining
to
them
that
they
have
also
made
the
ashes
rings
and
breastmilk
rings
in
different
sizes
they
told
me
to
return
so
they
can
check,
i
explained
i
am
not
willing
to
return
the
breastmilk
ring
also
as
it
risks
it
going
missing
(in
their
standard
tracked48
return
post
label),
i
dont
understand
why
this
was
necessary
as
cant
they
check
the
ashes
rings
with
a
ring
sizer
upon
return?
to
which
they
have
now
said
"I'm
not
sure
we
are
going
to
be
able
to
help
you
any
further,
I've
tried
to
be
as
accommodating
as
possible
for
you
and
your
being
as
obstructive.
".
It
is
a
real
shame
that
such
a
special
memorial
piece
was
not
met
with
the
service
and
customer
care
that
should
be
bestowed.
It
is
even
more
of
a
shame
that
they
tried
to
blame
me
for
their
mistake
of
forgetting
to
send
colour
samples
and
then
not
even
doing
the
ring
as
requested.
such
a
terrible
experience
and
now
my
only
choice
is
to
send
the
ring
back
for
them
to
deface
it
by
returning
me
just
a
dark
pink
and
green
stone
that
encases
my
loved
ones
ashes,
how
terrible.
how
very
upsetting.
after
just
now
reading
the
below
reviews
(i
appreciate
i
should
have
read
them
prior
to
dealing)
i
am
expecting
a
reply
to
this
review
thoroughly
defensive
and
blaming
me