1/5 Svetlana K. 10 months ago on Google
Today
(06.26.2023
from
1:30
to
2:30
pm).
I
visited
a
medical
office
to
get
a
refill
for
my
birth
control
pills.
Three
months
ago,
I
was
prescribed
the
medication
by
Dr.
Maria
(the
excellent
doctor
and
true
professional).
However,
today
I
encountered
absolute
unprofessionalism
from
the
receptionist
and
the
nurse.
They
told
me
that
in
order
to
get
a
refill,
I
needed
to
have
a
full
visit
with
the
doctor
again,
costing
$120
(if
it
really
necessary,
I
agree
to
it)
and
take
an
additional
pregnancy
test.
This
seemed
strange
to
me
because
I've
been
taking
the
pills
for
about
4
years
and
have
obtained
many
refills
and
prescriptions
from
different
offices,
but
nowhere
was
I
asked
to
take
a
pregnancy
test,
and
it's
not
a
mandatory
requirement
by
law.
The
office
staff
insisted
that
the
test
was
necessary
and
without
it,
I
wouldn't
be
able
to
get
my
refill,
even
though
it
wasn't
required
during
my
previous
visit.
The
doctor
had
prescribed
the
medication
without
the
test.
Physically,
I
didn't
want
to
take
the
test,
but
during
the
waiting
time,
I
thought
I
could
do
it.
After
waiting
for
40
minutes,
I
was
called
into
a
room
and
told
to
take
the
test.
I
realized
that
I
couldn't
do
it
and
told
the
nurse
that
I
wanted
to
reschedule
for
tomorrow
when
I
would
be
ready.
The
nurse
brought
me
water
and
told
me
to
drink
it
and
take
the
test.
I
understood
that
I
wasn't
ready
today
and
once
again
said
that
I
wanted
to
reschedule
for
tomorrow.
The
nurse
rudely
said
that
they
wouldn't
refund
the
visit
fee,
and
tomorrow
I
would
have
to
pay
an
additional
$120,
that
is,
I
need
to
pay
$240
for
one
refill.
I
argued
that
if
I
didn't
receive
any
service,
why
should
I
pay?
She
told
me
to
go
and
discuss
it
with
the
receptionist
and
warned
me
that
she
would
say
the
same
thing.
I
wasn't
allowed
to
speak
with
the
doctor,
and
I
believe
the
doctor
wouldn't
have
treated
me
so
rudely
and
would
have
given
me
a
refill
as
they
did
3
months
ago,
like
any
other
clinic
would.
I
would
like
to
consult
with
the
doctor
about
this
situation,
but
I
wasn't
even
given
the
opportunity.
The
whole
situation
seems
like
the
nurse
acting
on
her
own
accord.
I
approached
the
receptionist
and
asked
for
a
refund,
explaining
that
I
wanted
to
reschedule
the
appointment
for
tomorrow.
However,
the
receptionist
refused
and
said
she
wouldn't
refund
the
money,
claiming
that
only
the
manager,
who
wasn't
present
in
the
office,
could
do
it.
The
receptionist
didn't
explore
any
other
options
for
resolving
the
situation.
I
could
have
agreed
to
have
the
visit
tomorrow
and
keep
the
payment
for
today.
But
I
was
told
that
I
would
have
to
pay
twice.
I
asked
to
speak
to
the
manager,
but
I
was
denied.
As
a
customer
service
worker
myself,
I
know
that
she
can
issue
a
refund,
but
she
kept
refusing,
coming
up
with
different
reasons.
I
was
very
surprised
and
genuinely
upset
by
this
attitude.
During
the
conversation,
she
finally
said
that
she
could
process
the
refund
within
the
day,
later
within
1
hour,
and
later
within
2
hours.
She
clearly
wanted
me
to
leave,
but
I
wasn't.
She
said
that
when
the
manager
arrived,
she
would
process
the
refund
within
2
hours.
I
agreed
and
said
that
I
would
come
back
in
2
hours
today,
and
I
left
the
office.
I
got
in
my
car,
and
the
receptionist
called
me,
saying
that
she
had
processed
the
refund
as
soon
as
I
left
the
office.
I
was
very
surprised
by
the
service
this
time.
I
have
used
the
services
of
Midwest
clinic
before,
and
there
have
never
been
any
problems.
I
would
like
to
see
a
friendly
attitude
towards
customers,
rather
than
being
faced
with
the
ultimatum
of
taking
the
test
now
and
receiving
the
service
or
leaving
and
paying
double.
Even
after
the
unpleasant
conversation
with
the
nurse,
where
I
was
given
ultimatum,
I
wanted
to
go
back
to
the
clinic,
because
I
really
like
doctors
working
there.
However,
after
experiencing
the
same
attitude
from
the
receptionist,
I
realized
that
I
won't
come
back
here
anymore.
