3/5 Kevin G. 9 months ago on Google
The
Hilton
Garden
Inn
Barranquilla
left
little
to
be
desired
from
this
great
hotel
company.
Being
a
Hilton
Honors
member
I
expected
more
from
this
hotel.
While
the
staff
(except
for
2
people
in
particular-see
below)
was
very
attentive
to
us,
there
just
seemed
to
be
some
issues
that
affected
our
stay.
The
first
thing
was
that
while
our
room
was
ready-
it
wasn't
cleaned
very
well.
It
was
dirty
in
fact.
Seems
as
if
the
housekeeping
staff
brooms
everything
under
the
bed.
The
safe
was
locked
(but
security
came
up
and
fixed
it
right
away
for
us-
again
the
staff
was
excellent).
The
bedspread
had
rips
in
it
from
being
overwashed
(instead
of
just
replacing
it)and
there
was
a
random
toothbrush
under
the
sink.
Now
we
weren't
sure
whether
that
was
for
cleaning
or
someone
left
it
there.
There
was
a
hole
in
the
wall
behind
the
door
and
in
the
bathroom
door
too.
Also,
because
there
were
3
of
us
staying
in
the
room,
the
staff
didn't
leave
sheets
for
the
sofa
bed.
Sebastian
quickly
resolved
that
issue
for
us.
The
front
desk
staff-
Sebastian
and
Maria
Jose
were
great
to
deal
with,
the
servers
at
the
Garden
Grille
and
Bar
were
great
too-specifically
Jhon
and
Juan.
This
hotel
is
close
by
the
mall
area-Buena
Vista
Commercial
Center-Barranquilla
and
can
be
easily
reached
by
a
quick
walk.
There
is
a
pool
on
the
3d
floor
that
closes
at
6pm
(on
the
weekdays
and
9
on
weekends-
but
the
sign
on
the
wall
says
otherwise).
There
is
food
and
beverage
service
at
the
pool
(provided
by
the
Garden
Grille)
but
the
server
wasn't
world-class.
As
a
matter
of
fact,
she
asked
for
a
bigger
tip-
which
was
a
bit
much.
She
said
they
don't
get
their
10%tips
and
was
trying
to
get
us
to
give
more
than
the
standard
10%tip
added
to
the
bill-
which
is
standard
across
the
board.
The
bellman
at
the
door
asked
for
a
larger
tip
too-
which
I
thought
was
a
bit
forward.
I
rated
this
hotel
a
3
because
I
expected
more
from
Hilton.
I've
stayed
at
other
HGI
before
in
the
US
and
have
given
far
better
reviews.
The
next
time
we
travel
to
Colombia
we
will
think
twice
about
staying
at
a
Hilton
hotel
because
of
this
one
stay.