Took my dad in. He had severe pain for the second time this week. Had to wait 3 hours. People use ER as their gp now. On an ordinary Monday morning the place looked like the airport. Nobody bothered to check on us. He couldn't walk. When we finally got to the back the doctor was rude, didn't listen to him and was annoyed because we told her what the house doctor said and asked her for help in that regard. She seemed extremely inexperienced and was utterly unprofessional. Is she too young to be working there? Do they forget how expensive it is to go there? I don't recommend this hospital. Young ER doctors' egos get in the way of them doing a proper job. The chairs in the waiting area are so uncomfortable. Don't even consider going there. You'll wait for hours on end without anyone caring. And please keep your standard "send us an email " reply to yourself. We won't. Hopefully people read this and make other choices. Turns out he needed surgery. ER doctor and ER experience as a whole was shocking and disgusting. You can not let someone in such agony wait for 3 hours and give them a very basic pain medication drip. Appalling!

We had to rush my 3 year daughter here in the middle of the night. The wait to be seen was long, the staff in the emergency room was SOOO LOUD the staff had no respect for any patient who were trying to rest they have clue how to speak quietly and lack empathy I'd rather take the drive from somerset west to stellenbosch but definitely won't be back at this hospital. When we were in the pediatric ward the nurse came in at 11.45 and said if you are here after 12 then we are charging you for 2 days (we'd only been there 11 hours 🤔) Not once during the course of the morning did they mention that my daughter would be discharged Then after we left they called us to come come back because they forgot to let us sign something 😒

One of the supreme hospitals in the Western Cape! Professional service. My friend and father Loupie Loubser is transfered from ward E to ICU.Dr Deon Greyling is exceptional doctor. Staff friendly! Please pray for L.Laubser.very serious! Critical. Kind Regards V.Inches We are absolutely happy 😊 with staff & doctors! My dear close friend fiancé Louis .Daniel Morley has been treated very well in various wards G20 and the other ward was transfered...referral Dr Martin Bigalke. ( The urologist) Dr Mantel. We just want to thank you for your compassion!!! 9 Nov.2022 Thanks Dr Bihl. Your wonderful way to assist L.D Morley. Much appreciated. Wrote a full review on your profile. The Food at Vergelegen hospital The Cateres : Rate 2 : Coffee o Get please new tenders for your cateres. The food sucks.So many complaints! Superior quality of doctors & staff however the food are a not acceptable for such a Superior hospitals. ( The catering dept of Vergelegen hospital.

Flabbergasted at the extreme bad management!! Reception was so very poor. Not only did admission take an hour (after arriving before the required time). The reception staff need serious training.Shambles!! The so called "porter" service is pathetic!!! Again serious training needed. They also need GPS to find the correct location they are supposed to take you to Nursing staff mixed. Some excellent - other should find profession that will interest them. Was treated by Dr Venter - BRILLIANT and 5 star. The doctors appear to be extremely good. Pity they practice in such a badly managed facility. sssupposed to take

Just been to the coffee shop at the hospital. Coffee was great, food was great and service was fantastic. What was disappointing was the cleaner that decided to throw chairs around and clean so loudly that I couldn't hear my friend talk. With her husband being admitted and stress levels being high, all she was looking for was a quiet place to sit, reflect, have a coffee and an intimate chat with her friend. I think the young lady cleaning in the restaurant needs training on how to keep noise levels down and not make a person feel so unwelcome. Even after she was asked to clean quieter she was aggressive and rude. Not leaving my friend in a good frame of mind to go face a very ill husband.

This is a place to go to... Excuse the first part of the review as relates to Stellenbosch - who were terrible. But Vergelegen were great. My wife was stung by a bee, and we rushed her over to the Mediclinic in Stellenbosch as she is allergic and needs to be treated within 30-40 minutes to ensure the symptoms are managed and she does not stop breathing potentially. Upon arrival we explained the situation and were asked to take a seat with an HOUR waiting time. This was at the EMERGENCY section of the hospital. There was also in the waiting room a young lady that was throwing up violently and whose appendix had apparently burst. Also waiting for her hour later potential appointment with a doctor. HORRIFIC! to say the least. We and the young lady (her mother saw us leaving and decided to do the same), both left. I called the Mediclinic in Somerset West and set off to them - now having wasted a valuablle 15-20 minutes. On the way over the scratchiness in the throat and difficulty breathing for my wife had started to set in. Thankfully Somerset West Mediclinic were well organised, immediately ushered her into the Emergency rooms, and applied the required adrenaline shots and drips, etc. Great service from them! In Summary - if you are dying - drive the extra bit to Somerset West, avoid Stellenbosch. In future we will rather go direct to Somerset West and not even bother with Stellenbosch.

I was admitted with severe pain at about 16h30. They left me writhing in pain tll 21h30 before I received my pain medication. My drip was only inserted at 22h30 and I didn't receive anything to eat ot drink. I eventually had to ásk for a glass of water. The operation was performed the following day and when I was waiting to be taken in to the OR, I noticed that the armband they gave me, had somebody ese's name and personal information on it!! I shudder to think what could have happened if something went wrong. After the operation I was left for hours without anybody checking on me.

Nurse was not friendly towards my dad and made him wait a long time after he requested something. Overall unpleasant experience for him.

I recently underwent surgery and was in the orthopedic ward. My entire experience, from admission to discharge was faultless. The nurses, porters, cleaning staff, doctors, each and every person went out of their way to assist me. Nothing was ever too much trouble and they always had a smile whenever I saw them. The staff were incredibly competent at their jobs and displayed kindness and friendliness throughout my stay.

It was with an absolute pleasure dealing with the admin clerks, nurses and doctor van der Merwe. My gran was sent to another hospital in Paardevlei where they requested R250 000 up front payment where they could not advise what the itemised bill of the R250 000 would be which is ludacris. We brought her in to Mediclinic, and paid a mere fraction of the cost where we even got a discount as my gran did not have to stay the full 2-3 days as quoted but rather 1 night only. Mediclinic, keep doing what you doing!

Do not send elderly patients to the ICU cardiology as they tend to fall out the beds on their own They don't answer the bell as the monitoring device is out of order, PLEASE make use of a hospital that actually care for their patients and comply with international standards

Spoke to the Sister on call for 14 January 2023, day shift, the call was disconnected and on calling back phone was not picked up and call was disconnected again. I could not get a name on the 1st call but this is just very unproffesional as I wanted information on an urgent matter.

Excellent Emergency Department! Brought my toddler in with a bad injury and the nurses and doctors immediately took the most amazing care of him. I've never seen such empathy and care from medical practitioners before in my life! One of the nurses even offered to hold my other baby while I console my toddler. The doctor did an excellent job at fixing my son's injury and the nurses calmed me down and gave me a comfortable place to breastfeed. Follow up care was equally compassionate and efficient. Very knowledgeable staff who clearly love what they do. Excellent bedside manner all round.

My 5 star goes to the following staff in Mediclinic vergelegen hospital Somerset West. They are so caring and always willing to assist with a smile on their faces. They made my stay comfortable. They were very understanding and I had so much pain but I was well cared for. Thank you so much may you continue with your excellent service. Nurses 1. Marry Pienaar (She is a sweetheart) 2. Riana Tamboer 3. Chantel Olivier 4. Sr Swanepoel 5. Christella Johnson 6. Sr Wendy 7. Anita Abrahams Unit Manager Fortunate Mogane What a nice, caring and loving person she really cares about patients feel and ensuring that they have a comfortable stay while being taken care of. The porter Athenkosi Jacobs( He is such a caring person and loves his job he cares so much about the patients and very professional ) Thulani (theatre porter what a professional and caring person with a smile on his face) Kitchen staff These two ladies are very professional and helpful with a smile on their faces. Desnay Slambee Vidonia Rhodes

Worst experience ever. I swear a state hospital is better than this place. 1. The doctor was great. The nursing staff is useless. 2. My husband went in for a procedure. When he wanted to leave afterwards he was told he can't leave until the doctor saw him. This was at 12. When I phoned the doctor at 5pm, he said he was told that my husband was already discharged. 3. After asking for pain meds for and hour and a half, having nurses come in 3 times during that time, no one gave him anything for his extreme discomfort and pain or even explained to him what was going on. 4. When I got there, I was asked to run to the pharmacy to get meds because the nurse was apparently so busy chatting to another nurse, she could not manage to take 5min to do her job and help my husband. 5. At 5h30pm the nurse came in and said the doctor said my husband can leave. But I just spoke to the doctor and he was on his way there. 6. The doctor wanted my husband to stay the night because of his severe pain but my husband left AMA because of the horrendous service of this hospital. After paying almost 40k to be at a private hospital just to receive service worse than a state hospitals. It's pathetic. Ward G in this hospital has useless staff who don't care about the patients at all.

Unfortunately the staff in casualty were not very helpful or knowledgable when it came to assisting with the emergency that we had at 6am this morning. We travelled 80km from other side Paarl to the hospital to come to the casualty as our specialists wound care pamphlet made it very clear of the process to follow. At casualty the male receptionist was surly & not understanding at all. Very impersonal service offered. The nurse tried to call the specialist who was supposedly in theatre & couldn’t be contacted. We were then told by the nurse to go to the specialists office & wait for them to attend to us. When the receptionist opened the practice at 8am she informed us that the specialist hasn’t even scrubbed in yet. Pray tell me why we are treated like second class citizens & fobbed off? So wish that I could rate the casualty department & it’s staff on a negative number. #Vergelegenmedclinicwontseeusagain

Excellent service generally. I was in labour pains bt I know that magic doesn't work just because I have medical aid. Pain is part of childbirth and/or injury and/or illness. Proactive nurses and doctors at your hospital can only do so much before you're rendered completed drugged up and in danger of respiratory collapse and killing yo own baby because you want zero discomfort 🙄. Also, thank you for giving me the time alone with my newborn so I can start parenting and making myself proud as a mom, being able to change nappies and bond with my angel. Sorry for all the ungrateful people who give such negative reviews because they're self entitled, lazy and ungrateful. Keep up the good humane and scientific work you do. Definitely using your hospital in future. God bless.

Sister Reiners you are an excellent manager of your department... Thank you.... Your approach to our complaints turned our experience from mediocre to excellent. Thank you.... I can work knowing my wife is at peace in your ward.

One of the best experiences visiting a hospital. From the moment we walked in - we were assisted speedy and with care. Thank you to all the staff members at ER, you all are truly exceptional and have a passion working at ER. Would highly recommended Mediclinic Vergelegen 👍🏻

I'm only giving 5 because of the Dr that attended me oh she was good and patient with the procedure she did on me ... However the lady at the reception all she wanted was me to pay her cash and do the claims by my self regardless of the pain I was in I even offered to show that i have saving on my discovery app ohhh she didn't care..do better lady ,do better!!!!

From the time I arrived until I was discharged I was treated like a queen, the nurses and staff are true unsung hero’s, I have new respect for these people that make a life for caring for others, it’s humbling and truly life changing and a good reminder of what is really important in life ♥️

This review is only for Dr.Mitchell who attended to my 11week old son who we rushed to hospital on the 30th of June at 3am..... The dr said oh ur son needs oxygen, 2sec later oh no need for that.... I explained he's not eating properly, he's having a very bad cough... Dr said we'll ur son is responsive, if he's starting to get non responsive u can bring him back if u want to. Uhm we don't live 2min away from the hospital!!!!!! Was sent home with a script of meds we do have.. In future when on duty & need to attend to a infant rather call a pead instead of doing ur own thing!!! Boom gues who end up coming back to hospital the next day with my so ,who was then submitted by his amazing pead with dubble pneumonia!! The bill you tried claiming from my medical aid won't be paid!!!!

On the 21st June i went in for a C- section and i must thank the wonderful nurses and sisters that helped take care of me during my stay. I wish i wrote all the lovely ladies names down who assisted me. However, thank you so so much for all your support during my stay. From Dr Ludwig van zyl to the ladies bringing food every day with a smile. I really appreciate it. There was also a lovely sister from the NICU that came and helped looked after little Mia. As a first time mom, its so nerve wrecking, but each person had grace and showed compassion. My heart is truly grateful, God bless.

On Monday 13 June My husband was admitted to Vergelegen Mediclinic for spinal surgery. He received tremendous treatment from Staff Nurse B Ntsendwane during the day, nothing was too much for her for which I say huge Thank You. In the evening the Sister/nurse Yolande' took over, this was an absolute angel. So professional. If he made the slightest movement, she was at at his bedside right through the night, keeping him as comfortably as humanly possible. Thank you to all the staff but to these two special ladies I wish you every success, and a sincere thank you for your professionalism and care. Mediclinic you are honored to have two such staff members. God Bless

Second time in 2 months that I took my son to Vergelegen Mediclinic ER. The first time I took him, we waited a bit long as the ER were busy.The long wait was worth the excellent service, from the reception staff, to the nursing staff and doctors.I had the same experience this morning. Everyone was friendly, efficient and professional.Keep up the good work!

I had 3 very positive experiences with Mediclinic Vergelegen the past year. My daughter was born on 24 January. The doctors and nurses were amazing. I would most definitely recommend this hospital. My daughter had to return to hospital and we had to stay the night in the paediatric ward. Excellent nurses. We had to rush to ER with my daughter and the doctor on duty was amazing. She was really helpful and knowledgeable. I am really grateful.