PUMA Corporate Office image

PUMA Corporate Office

Clothing store β€’ Shoe store β€’ Sportswear store β€’ Corporate office

Retail location for the brand's own athletic shoes & apparel, backpacks & other accessories. People often mention Puma, customer, service,


Address

455 Grand Union Blvd, Somerville, MA 02145

Website

about.puma.com

Contact

(978) 698-1000

Rating on Google Maps

3.30 (52 reviews)

Open on Google Maps

Working Hours

  • Saturday: Open 24 hours
  • Sunday: (Easter), Open 24 hours, Hours might differ
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: Puma (15) customer (10) service (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Vince 4 years ago on Google
    Quality made clothing, style second to none, however none of that means anything when they dont have any customer service. To even refer to what they offer as customer service would be an insult to the term "customer service". The Canadian Puma website runs a questionable phishing scam, brought to Pumas attention numerous times but nothing got resolved. Real shame as I've been a huge fan of Puma clothing/gear for many years, but as mentioned, out of respect for the term "customer service", Puma for the love of God refer to yours as anything but.
    3 people found this review helpful πŸ‘

  • 1/5 Chris B. 1 year ago on Google
    Shoes fell apart three months after buying them. Puma customer service offered me a 20% discount off the next pair . How does that help me ? Replace the pair ! Lost me for life .
    2 people found this review helpful πŸ‘

  • 5/5 Eddie P. 1 year ago on Google
    DEAR. PUMA. N.Y.C IN THE LATE 70S , 80S UP TO EARLY 90, PUMAS WERE MOST FAMOUS THE PUMA BASKET MADE IN YUGOSLAVIA!!! IS THERE ANY WAY U COULD MAKE SHIRTS THAT SAY MADE IN YUGOSLAVIA, AND THE BASKETS ALSO MADE IN YUGOSLAVIA, I REMEMBER THEY WERE 45.00 IN 80S. N.Y.C. WE HAD FAT LACES ON THEM . GREATEST DAYS. I have 16 year old yugoslavian AMERICAN twins they would be happy to advertiseORME IM OLD SCHOOL 80S ILL WEAR THE BASKETS IN AD
    2 people found this review helpful πŸ‘

  • 1/5 E D. 2 years ago on Google
    I applied for a job at Puma and the hiring manager was completely disrespectful. I was more than qualified for the position and was belittled during my entire interview. She was rude and unprofessional. She should not be in the position to interview anyone.
    2 people found this review helpful πŸ‘

  • 1/5 Nancy W. 1 year ago on Google
    I bought Puma sneakers and after 5 weeks the insoles were falling apart and one side had worn through the foam. Poor quality. Puma customer service said they don’t replace and with the insoles ability to come out, the consumer can go buy replacements they like. I will never buy Puma shoes again.
    2 people found this review helpful πŸ‘

  • 1/5 Dale W. 2 years ago on Google
    I bought socks and shorts the quality was horrible. And the representative are not helpful. And they want all this proof on there website. I did all the proof and they gave me a hard time and I'm disabled and recovering from covid 19 and my wife is on oxygen and recovering from covid 19 too.she was in the hospital. The are taking advantage of me and that is not right. They should give me my money back. They are very rude to there customers. Thank you
    1 person found this review helpful πŸ‘

  • 1/5 Prefer-to-stay A. 2 years ago on Google
    I used to buy and use Puma a lot in the past. No more. The quality is bad. Products fail soon after purchase. No more Puma for me.
    1 person found this review helpful πŸ‘

  • 1/5 gordon n. 1 year ago on Google
    Ordered 3 items, 2 arrived and 1 has been pending for 2 weeks. Puma customer service never answer the phone or email. There's a reason why an once reputable brand never made a come back!
    1 person found this review helpful πŸ‘

  • 1/5 thomas b. 1 year ago on Google
    Terrible customer service - shop elsewhere. I live overseas as I work for US Navy. Puma alleges to support service members, and mail to FPO but... 1) I Couldn't input my Fleet Post Office address via their mobile app. 2) When I phoned to place my order, she couldn't do it either. An hour later, she figured it out, and then the call dropped. 3) Started my order again online via my laptop, and I received 2 coupons from Puma for 20% my first order - yeah? And then I could input the FPO, and hey they even said that my offer qualified for FREE shipping - except, they then charged me $15 to ship to FPO and said the 20% discount for first purchase didn't apply to my order. CAN YOU MAKE THIS ANY HARDER? 4) I emailed customer service and I have about 8 emails telling me that I am wrong and they are right... Puma just doesn't get it. It shouldn't be THIS difficult for me to spend my money. Don't tell me I get a military discount and then charge me $15 to ship to FPO when I have a banner on the webpage saying, "Your order qualifies for FREE shipping" I'll never shop at Puma again and I'm telling EVERYONE I know the same.
    1 person found this review helpful πŸ‘

  • 1/5 J M. 9 months ago on Google
    BUYER BEWARE!!!! ALL OF THEIR PRODUCT SALES ARE FINAL, THERE'S NO WARRANTY WITH ANY OF THEIR PRODUCTS!! Very upset. I haven't had my shoes a couple of months, like literally. I've worn the insoles down to the cardboard which is odd, or they just haven't held up with the craftsmanship due to defects. I contacted puma, and they said they'd give me 20% off a new pair from their website. ???? How is this helping me? My shoes are fine, just the insoles. Why should I pay for another pair of shoes that aren't 3 months old??? Judging by others commenting here and there, these insoles are known for this.
    1 person found this review helpful πŸ‘

  • 3/5 Steve G. 3 years ago on Google
    Beautiful store at ellenton outlet centers ellenton Florida, but no golf shoes. Who does the merchandising?? This is one of the biggest per capita golf areas in America. Let's get some product and we love puma

  • 1/5 Angel Y. 3 years ago on Google
    PUMA at Miromar Outlet in southwest Florida, is keeping a line of more than 20 customer 😳 out side the store after 11:20 on Sunday 08/23/2020, in a time when other businesses are going bankruptcy, wow!!!. That is a privilege aha!.

  • 1/5 kai l. 6 months ago on Google
    I would not recommend purchasing from this brand ever. worst brand of shoe ive ever bought. I recieved terrible quality, it literally felt like i was walking on the ground barefoot. they clearly do not care about the comfortablity and well being of their customers. never purchasing here, you shouldnt either

  • 1/5 BayArea S. 7 months ago on Google
    Where is Moroccan Jersey and swag ?????? I need an answer from the top of this company cause i believe that they are missing on alot of profits here .6 months and its sold out insane


Call (978) 698-1000 Open on Google Maps

Amenities


  • Accessibility
    • βœ“οΈ Wheelchair accessible entrance
    • βœ“οΈ Wheelchair accessible parking lot

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