Nice hotel but the service very bad. Food always seems to be the same thing no many choices. Rooms not clean with noise air conditioning. moustiques and insects share your room. Tv just like a statue a 3 channels with grains. Internet very very bad. Hotel location far from any city u should have a car. So the good thing is there nice pools for children and adults

The shop within the hotel will charge you very high prices. I booked in for a Hammam massage which they charged me £92.00 for not only did they overpriced me but charged me twice £92.00 has been taken out my bank account twice. This has made me so angry, I will not come back to this hotel, also the rooms are dirty.

Long queues for food. Food is different but always had pizza. Entertainment nit great and some is quite inappropriate. Hotel was always clean and staff all very polite. Nice to have a pool, 2 infinity pools and a beach in the same resort. Overall it is an okay hotel.

Stayed here for one week. We had a nice view from our room. The rooms are big enough and the beds are comfortable. The bathroom is old and many things are broken. The food was overall good. In the morning you can get bread, yoghurt, croissants, eggs, pancakes and donuts. For lunch and dinner there is a lot of choice. They always make pizza's and pasta and there are 2 grills (fish and meat). The staff is very friendly and will do everything for you. Just be nice to them and respect them, then they will work very hard for you. The pool is nice and clean. 2 of the 6 slides are broken and closed. The beach is also nice. The first few meters in the sea are full trash and plants. The only problem are the many russian people. They are very loud, aggressive and they drink a lot. Even the staff gets crazy because of them. Overall it was a great holiday, it's only a 3 star hotel. It's worth the 3 stars, but you shouldn't expect a 5 star service and hygiene.

Pool facilities are nice and the hotel facilities are a decent 3 star rating. Unfortunately the kitchen is a disaster with very few edible dishes and staff rolling their eyes at guests and arguing with these. Without overstating the conditions i can honoustly say half the dishes and cutlery are dirty when put out for guests and staff does not react when told about this. Very few staff speak decent English which adds to misunderstandings. The hotel promises WiFi Connection. We managed to find one place at the reception that had a seriosly slow Connection (eg 40 minutes to upload two pictures). Not what you expect when promised WiFi. Will not visit again nor recommend this hotel.

This place is the worst hotel I ever stayed in. The staff is rude, fraudulent and unprofessional. We paid extra for sea view and didn’t get anything, the room was completely opposite to the sea. I spent my first day at the reception trying to get a new room and I was ignored, even I booked it 4 months ago, they are claiming all the rooms are full. seriously?Is full of Russians who are rude and loud. The food is disgusting, I would be better off eating out the rubbish. Ohh and is in the middle of nowhere, no shops nothing. The most intelligent person I met during my stay is a porter who has impeccable English (none of the receptionist speak English), and the best customer service skills. And I asked him how it happens to have such a good English and he said he studied business in English. That’s corruption and unfairness at his finest.

Average. If low budget then may suit. Staff friendly. It appears they are trying to get the hotel back on its feet after a down turn in past years mostly Russians occupy the hotel but no issues. Don't expect a bar like your use to in Britain or Spain. This needs to be addressed to improve the hotel.

Very enjoyable stay. My wife and I stayed with you on the 15th May for 7 nts. We wished we could have stayed longer. Your hotel was very clean in all areas, holiday at your hotel is great if the staff are good. Noura at reception was very pleasant and helped with anything we needed to know. In the bar Sleem was great, always smiling and helpful. At night young Azis was great. Very polite and cheerful.The bedroom was very clean and the cleaner was very polite unlike in some hotels we, ve stayed at. A good variety of food in the restaurant which again was very clean. We would definitely come back

This hotel is not what it advertised. There was no indoor pool, gym or playground for the children. The food was awful, no English selection available. Dining room like a cattle market people grabbing plates and food. No staff to help with inquiries due to language barrier. No first aid available or if it is it's very basic. Entertainment crew were excellent and without them we would have struggled. I would not rate this hotel at all especially for English people.

Not as advertised on OnTheBeach Visited in August 2022 7 of us all inclusive No ice creams at all No pool bar No beach bar - beach is filthy and has needles! Limited food selection - huge queues run out of cutlery and plates. Everything is spicy. Does not cater for children. We all had poorly tummys day into the holiday lasting a week after returning! Limited drinks available - Fanta Sprite or lager most days that was it. Staff lovely - very slow though. Lift didn't work we got our steps in being on 3rd floor. Pool had too much chlorine in so gave the children skin rashes and burns as they spent so many hours in the pool! No infinity swimming pool. No football pitch or tennis pitch. No children's playground. No wifi - teenagers were devastated! Entertainment was good. Really loud as our balcony door wouldn't close but we expected noise until early hours of the morning. Poor guests didn't have much else to do. Really disappointed as this was not advertised. OnTheBeach are not addressing the complaint either. Avoid booking through this provider.

THE WORST HOTEL YOU CAN EVER VISIT! I went there with my friends in july 2022. The stuff are unpolite: they cat called us although they know we are minors, some of them tried to flirt and made us feel uncomfortable wih their werid looks. I starved for 3 days there, the restaurant runs out of food after 30min because of the small quantities+plates are not clean. In addition, the bathrooms are old, some doors are broken..... Don't spend your money on discomfort Just don't go there..

Shocking hotel do not go hear unless u like cold food