One star is all you get when I order a classic Pollo bowl and the person at the register tells me I can't have any extra salsas with my meal. He told me they ran out, so i went home with my food, minutes later I sent my son back to buy another bowl and asked for extra salsa and can you believe it, he received as many as he asked for. He got 6, I got none. How Fair was that ? And why was I refused when I politely asked ! So I have no desire to do business with this location.

I used the drive thru. There were no long delays. The male employee at the window was ok. I bought the chicken avocado burrito; it was good.

‼️ drive-thru only.‼️ My sister Place an order on the app for curbside pickup. That service is not available for that location even though they have the signs for it. I warned her not to come here to get food or anything this is the worst running el pollo loco in this local ever. Pickup time 3:55 p.m. no one came. No signs. no warnings. She had to wait at the door knocking at the window really hard to get someone attention. She was trying to cancel the order now but you have to call them. And no surprise they don't pick up. 4:04 three different employees were coming into work she had to talk to them. At 4:08 p.m. a management came out with the order. Did not apologize or anything to my sister and I told her next time read my reviews and my warnings. 🤬⚠️Do not order in the app⚠️🤬. You be held hostage because they will not pick up the phone to cancel your order. The app will not let you cancel the order. 🙏 drive-thru only do not use the app it does not warn you about anything of this. No indoor dining no curbside pickup just drive-thru. (Old review) Liars and disappointment. Order double chicken tostada salad open up the bag no avocado they told me they don't have no avocado. Parade thought I was blind. I see them right over there I even took a picture of it. And try to add dipping sauce avocado which is not the same. Also order a regular chicken tostada salad. And he gave me a six piece chicken nuggets salad. Seriously. You could have said we're just f---ing lazy on cutting the avocados and getting the proper amount of chicken for a salad. People please don't go there you don't get what you pay for. (Old Review) Went to the drive-thru. Order two chicken tostada salad and a double chicken tostada salad. Sour cream was missing cheese was missing my avocado is missing. it's best to go inside so you can check your order before you leaving. there is pictures (old review) Never had a problem with the food. The employees sometimes they're not in a good mood probably cuz of the lunch hour Rush. To me it looks like this only four employees or three during the rush time. Unfortunately the restrooms non-customers use it too. Parking lot min size but be aware that are smaller business in the same area. They do the best to keep it clean. It's hard to do it when there's messy people keep getting it messy and I seen them that's why I have it to go.

I always get the chicken tostada salad. Is usually good but the service at this branch not so good. Very rude employees sometimes. One day, they skip my order I don't know why, when I asked for my order instead of apologize the cashier act so rude.

Worst pollo loco service ever! Was served by Alma D she was rude and even slammed the window door on drive through on me while I confirmed my order. The receipt said something completely different that what I order so I asked she responded with a horrible attitude. I told her hey your customer service is horrible no need to talk to people like that. She smiled and said yea okay and slams the window door again! To top it of the rice was hard like it’s been sitting outside can’t even eat it.

This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it. Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro and onions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about to ask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times i been served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an online survey on store and left number for corporate to call me and it seems they do follow up or care about complains.

God bless this place. I tried it one late night after work. The food wasn't great. I don't know what it was. And for what's pictured it was almost 50 dollars. A tostada bowl. A 4 piece and a burrito. The guacamole was brownish as you can tell by my picture. I just don't know what to say. Again, I normally don't like leaving bad reviews but I do it in the hopes that things improve. I won't be coming back to this location anytime soon but I know I will give Pollo Loco a try later on somewhere else. Hopefully the experience is different.

No salsa no lemon, etc ..with my order. I had to pay for additional salsa. Then after I was given the condiments correctly.

What a joke got a double chicken tostada and they put no beans or rice I had to scrape it from the tostada WHAT THE HECK and like 5 pieces of chicken

We take out often once a week. Not again. Ordered a Double Chicken Tostada Salad. Almost no chicken and no avocado. I called and asked to speak to the manager. Someone said just a moment and put the phone down where someone was chopping. After 15 minutes, I hung up and will not spend my money there again to be cheated and treated poorly.

Closes at 9:00 pm but runs out of chicken breast at 8:20 menu sign not working Pollo loco out side signs off at 8:20 slow service at drive thru too dark not a family atmosphere

Great friendly service!! Food was delicious..we had the family legs and thighs meal..two sides, salad and churros..so delicious..recommend..

To be honest this was my first time trying pollo Loco because my friend she recommended so many times.well I went I order 2 chicken salads no cheese *guess What (they served it with cheese)🤣 and then my 2 tacos with a frozen tortilla like they took it out of the fridge and served it man hahahaha I thought this was a joke If pollo Loco is good atheist not this restaurant 🫠

The supervisor Tamara was super friendly & let us know they were short staff. The service was excellent, welcoming & our order was fast.We ordered the family 8pcs dark meat meal that was fresh & delicious. We could observe & listen that the few employees present worked quickly with a positive attitude as a team.

I like this location. They are quick to prepare the order. The staff is friendly and you are in an out quick.

When your burrito is smaller than both the length and width of your hand and your hand isnt big in the first place and they say " it's only a $5 burrito so its small but I dont usually make them so idk" waaaa I buy them all the time this is the size of the kids BRC burrito 😡 and still no chips (pic of receipt). Dealm no wonder my mom hated coming to this Pollo Loco as a kid. Took a bite just like I thought all Tortilla (picture included) big ole hole that basically says we too lazy to do things right and it's cold to boot. So disappointed totally not worth the $7.93 I paid 40 minutes later: the mashed potatoes did me in, they tasted funky, salty, rancid(?) With chunks that were almost powdery. I forced myself to eat it and found myself running to the bathroom hopefully it's just an upset stomach.

Arrived at 4:02 p.m. with a 1 & 4 year old. The cashiers were unorganized and didn't know what to do. Which took 15 minutes to place our order. (4:17) Then didn't get our food till 4:39 p.m. We weren't given our mac-n-cheese, forks & spoons, or 4 plates (only got 2). Which ment we had to wait again since we weren't the only family waiting on missing things. (3 more minutes) I don't know who the manager was but your staff either needs more training or you need to hire more people. Please don't eat here. The floors were sticky, the tables were not clean, the salsa & beverage station were also a hot mess! This was my first family's night out in over 3 weeks due to my husband's work.Thanks for the nice night out. We will never come to this location ever again and probably will think twice before eating at a Pollo Loco again.

I like coming because of the chicken is better than the one in Downey.! But the wait in the drive is crazy I being here for 25 minutes and I’m still at the speaker where you order, don’t know why but this is not cool.

Someone left a label/sticker in my loco salad! I almost eat it 🤨! Workers from el pollo loco please pay attention!!! And customers check your food before eat it!

This is much closer to my work place and I order online a lot. There are rewards as $2 discount or $5 cash on account to order cheap food. Recently one of the orders was incomplete without avocado and another customer checked his bag before taking it out. But the food is tasty than other locations.