1/5 Elizabeth K. 4 months ago on Google • 7 reviews
I
would
not
be
returning
and
would
not
recommend
Black
Bear
Lodge
due
to
their
uncleaniness
and
poor
hospitality/service.
Unfortunately
this
happened
during
our
Christmas
vacation.
1)
Bed
was
dirty-
had
hair,
food,
and
black
mold-like
stains
on
the
sheets
and
mattress.
We
specified
at
the
time
of
booking
that
there
will
be
two
children
sleeping
in
the
sofa
bed
and
confirmed
this
in
the
email
and
also
over
the
phone.
We
arrived
on
Christmas
Eve
to
spend
the
holiday
at
Tahoe
and
this
was
discovered
during
Christmas
Eve
night
when
we
were
making
the
bed
for
our
kids
(photos
of
the
dirty
mattress
attached).
2)
Since
they
don't
have
onsite
concierge
after
8pm,
I
had
to
call
the
after-hours
line
at
10:30pm
and
waited
for
someone
to
get
back
to
me.
Spoke
with
Katie,
the
lodge
manager,
and
the
phone
conversation
went
very
unpleasant.
I
informed
her
of
the
hair,
food,
and
mold-like
stain
on
the
sheets/mattress
and
said
I
was
disappointed
to
experience
this.
Katie
initially
offered
a
discount
and
I
inquired
other
options
-
for
a
mattress
replacement
or
an
option
to
move
to
another
room
if
possible.
She
rudely
said
"we
don't
have
another
mattress
and
there
is
no
other
room,
so
what
do
you
want
me
to
do?
Oh
my
god!"
It
was
unbelievable
how
abrasive
and
unprofessional
a
person
in
the
hospitality
service
could
be.
It
felt
awful
to
be
spoken
so
rudely.
At
the
end,
she
told
us
that
she'll
comp
the
room
one
night
but
we
can
leave
and
go
somewhere
else
the
next
day.
Next
day
is
Christmas
and
it
was
pricey
and
difficult
to
find
another
place
last
minute
but
we
got
ourselves
out
of
here.
(Another
staff
member
came
to
change
the
dirty
sheets.
The
person
apologized
that
the
sheets/mattress
were
in
unsanitary
condition.
She
was
more
emphatic
toward
the
whole
situation.)