My fiance had a mental episode and instead of actually helping her they are currently treating her as if she is a prisoner. No discharge date, unnecessary medication, no contact to the outside world. Staff make rude comments or jokes and do not take discharge seriously at all. Do not go here seeking help they will keep you against your will for far longer than is healthy with other people who have more severe cases than you.

As others have said this place is flithy, they are understaffed, considering that this is the flagship hospital for HHC they should do much better.

I can tell you that the Adolescents inpatient psychiatry program here is not good at all. The staff are poorly trained and mocked me for my mental illness. There are very few therapy groups during the day, and the groups are also very low quality. I attended 2 therapy groups in my entire 10 day stay here. I just did puzzles all day, there are no therapeutic activities. The psychiatrists are unhelpful, the food is awful, and some of the patients are violent.

Most atrocious. They clearly don't care about their jobs or about doing things right. I've called several times with no response from any staff. There are no front desk staff, as it seems like a voice-mail system that they review your message and call you back (which is already lazy for a mental health service). Avoid if you want real, professional and quality help. Columbia has better services that don't just route you through voicemial. They ALWAYS answer the phone, late or not. This is just sad.

During my first ever manic episode I was forced by the police to go to the Bellevue ER. It was hands down the worst experience of my life. First of all the place is filthy to the point of unsanitary. I was bounced around for 5 hours, it became obvious to me that i was in the wrong place but they took everything (including my clothes) from me and i was stuck.No body would talk to me or answer my questions. i was frightened, manic, and alone and if someone would have just spoken to me for 15 minutes they would have realized I was in the wrong place. Other hospitals have pshyc wards, use them.

Kind, Understanding & Professional Staff answered all my questions when researching this facility (in person). Good resource for questions re: Mental Health for Children.

Great experience. Pros Lots of nurses that really care about the wellbeing of the patients. Daily Routine which really helped me with my recovery. Groups like Art therapy, yoga, sobriety , anger management, addressing your feeling, coping skills .all very informative and insightful. I had my own room. (Not everyone does) they provide you with clean sheets, clean pajamas every single day. They provided me with medication. And asked for feedback and really worked with your needs. The medication really helped me I spoke to a doctor and therapist almost every day. Daily check ups We were fed three times a day. Full meals that really filled you up. I am vegetarian and lactose intolerant and they gave me a special meal plan. (Lots of others had meal preferences as well and got the same treatment) When the doctors and therapist and everyone else decides it’s time for you to leave. They give you 30days of medication They help you find housing They will place you in different programs based on your individual needs so you can continue getting Help when you leave When I was released I was placed in a shelter. I am in a program that I go to 3 times a week They set me up with a therapist, social worker and a psychiatrist I’m scheduled to see every 30 days to fill my prescription I didn’t have insurance and they signed me up for Medicaid (which payed for everything and pays for all of these programs, I believe most insurance will. I’m not sure honestly but Medicaid is paying for everything. Visitors can come from I believe 2-4 ( I’m not sure ) but I had a visitor and he brought me books it was nice. Cons They check up on you every 15 minutes. So if you are in your room a nurse will poke their heads in every 15 min to make sure you are ok. I know this is for good but it did make me feel alittle annoyed The lounge tv is super blurry All of the windows are really blurry and you cannot really see outside You are locked in and can’t leave as a patient. After being there for so many days it does start to feel like you’ve abandoned the outside world all together. Which is good and bad Some of the patients are alittle “out there” ( it is a phyc ward lol) . Some of them fight some of them scream There’s a lot of down time and since the tv sucks there tends to not really be anything to do. (I recommend books) Boring Conclusion. My stay here has helped me immensely. I had lots of time to think lots of time to speak about my feelings reflect on my emotions and decision. The medication is working. The outpatient program is amazing and keeping me on the right track. I’ve only been out of then ward for two weeks now. I stayed for a total of 16 days. (Depends on individual needs how long you will stay) I am very thankful for the staff the nurses are amazing. This is a great place to be if you need help. I am still reaping the benefits today. I am not 100% healed, not even close. I still have a lot of work to do but I have an amazing support system that this ward has curated for me. I hope in the future I am healed of my mental illness or inspite of my illness I reach all of my goals and I am truly proud of who I am.

Rude and incompetent staff. Many of the doctors have a higher than thou attitude. Refused to let me speak with my wife during an emergency situation causing extra trauma unessarily during a medical emergency. If you have any respect for yourself or concern for a loved one, stay far away from this clinic. It represents the very worst that NYC has to offer.

Prison like conditions. Incredibly rude and uncaring staff in the inpatient psych ward, mixing dangerous schizophrenics with less serious cases. When visiting my girlfriend, they literally were on the verge of kicking me out because.... we hugged. The horror! How dare we hug! The whole place is filthy. "Nurses" who act more like prison guards and will straight up lie to you. When I asked to speak to my gf on the phone, they first told me "we'll tell her you called" (they never once told her any of the times I called) and then told me to "call my girlfriend on the phone in her room" and literally gave me the number of a random patient somewhere else in the hospital (psych ward patients don't have phones in their rooms). Gives psych wards a bad rap. Should be shut down immediately. Go anywhere else if you have a choice (Mount Sinai West, NYU Langone, Presbyterian, etc).

I had a horrible experience with the front desk staff. She refused to send my medical records and said that every day that I call will add on an additional day of not getting my records. I asked her to talk to a supervisor or a manager and she hung up the phone and followed by three other hangups. I have had to call and follow up multiple times just to ensure that my documents were being sent. They have not been. in the process of pursuing this with higher power.

Why aren't they letting me call my mom 😠😠

Terrible staff, there is a miscommunication between doctors, customer information, and frankly everyone. They are rude when you call for an update, don’t give you calls with updates, force a medication via injection if you don’t take orally, literally treated like the callers are piece of trash and patients are animals.

I was in CPEP for about four days. It was the worst four days of my life. First off, they put you in a huge room which is basically the "waiting room" till theres a bed in the ward for you, in this room theres about twelve cot beds lined up in a room and the men and women are separated by a curtain which i thought was weird and unsafe. You are woken up around 8am if not earlier for breakfast then a psychiatrist will see you for about two minutes if not less. In my four days of being at CPEP I never once saw a therapist or someone I can genuinely speak to about my mental health. I was only given meds and told to stay in bed all day. Theres a small television and a chalkboard which is your only source of entertainment. Everyone in there was zombified because of the medication they give everyone. Highly don't recommend this place. Go elsewhere.

This place is horrible I called for help the man hung up on me the receptionist promised I’d speak to someone and no one came to the phone I was disconnected there is no place for emotional Support or mental health

This hospital is unlawful and hold people against their will

First couple of days I didn’t even see sunlight. After that nurses were horrid and obviously were not qualified. I would recommend anywhere but here.

Why R they not answering the phone calls, waited for an hr.

I was brought up to not speak negative... Just go to ANY other hospital & you'll be happier.

I was a patient in the Adolescent Inpatient Psychiatry Unit(21 North). I was recorded by a staff named Kenny who still works there, and mind you nobody should be recorded in there, like ever, which is why us patients are not allowed to have our phones. He invaded my privacy, and should've suffered from the consequences . He's also the same staff member that was trying to get with a patient who was a MINOR and even went through her personal files to try to get her phone number. It's disgusting. It makes me so uncomfortable that there might be other patients that might have to deal with him and his inappropriate behavior. Also this unit has many staff members who mocks and talks bad about the patients. It's very unacceptable. They obviously don't care about their jobs at all. They need to replace many staff members with new ones that would actually treat the patients good and with respect because this is not okay. A lot of us patients already feel bad about ourselves, and to have staff like that, it makes us feel even worse. The only good thing about this unit was the doctors, therapists, and a few nurses.

I need to get basic information on a patient recently admitted, been on the phone for 16 on their line specifically to get information about patients. How in the world does it take more than 16 minutes for them to handle all the questions about current patients? Edit: now its been 30 minutes. 30 minutes to answer a phone! This isn't Bank of America during business hours or the IRS during tax season... this is ridiculous.

They chuckled a me whenever I told them the fbi is in my head torturing me but at least the air conditioning is better here than in mt Sinai I didn’t have any trouble breathing

I would have give this department a minus star if it was available. I don’t even know where to start. The care and staff are absolutely horrible. They ignore the needs of the patients. The head of the department which I’d rather not say her name is supposedly a highly accredited doctor I disagree 100%. Her methods of determining meds are barbaric. She does not ween patients down on meds they have been taking for years. She changes the meds constantly in short periods of time. Not once has a patient advocate spoken to a patient after several phone calls. To sum this up I wouldn’t put my dog in this ward.

I HATE THIS PLACE, NOTHING WORKS HERE, THE MEDICATIONS DON’T WORK, I BEEN HERE FOR SEVEN YEARRRS!