The food was hot and fresh. The standard McDonald's menu but the owner was very nice and the store very clean. She even gave my partner in food a free cone. Will be back.

My order has been messed up every time. either it’s the whole thing or 1-2 items missing. This time I ordered at the self order kiosk, thinking it’d be easier since it’s all written out for them and they still messed it up… I was the only customer there too. It’s best to go somewhere else. I wouldn’t have gone but the place I wanted to pick up from closed earlier.

I absolutely love this location. It's one of my top 3 locations. Every time I have ordered from this location the fries are Hot and their Iced coffee/latte is flavored perfectly to where it's not too bitter nor sweet. I have not had any issues with wrong orders or bad attitudes. Keep it up with the great service and food !

We had to wait for our drive through order, we told the young man that brought our order out that two chicken sandwiches were missing. He took the bag and checked, said no, they are at the bottom. We got home and the sandwiches were not in the bag!!! Partly our fault for not checking thoroughly but when you have a big order and there's a line behind you, you take their word for it

Ok, so i never do this but just felt compelled. I ordered 6 piece nuggets and got 4. I opened it, and there were only 3. Then to top it off, they forgot my sauce. I live 5 minutes from here but wont be going back

Dear management. Why is your iced coffee prepared different depending on who's working? Isn't there a recipe that they all need to follow? Some times I get it and its like drinking milk. Then sometimes I get it and its super sweet to the point that I can't drink it. Other times its super bitter. What's the deal? I actually get a good one about 25% of the time.

Went in rush in ...had to get this Lil Mexican girl not to seem to help us customers out ... then made me wait , I told please my oatmeal , she gave it to me with attitude ...2nd time gave me looks but still doesn't stop me from going in but I shoot rgt next door at coffee bean get me a hot isquit egg & bacon delicious o yah no yellow yolk yummmieee

This McDonald’s makes my order wrong 85% of the time. Terrible go to another one I will be doing the same , smh . Management is severely lacking and service is the Worst after 6pm, don’t waste your time.

McDonald's have been changing the look at every McDonald's in California and probably every states. They need a fresh new look to bring the new generation in to McDonald's and enjoy a great meal. They brought down the 70' look to a more modern look. The food is the same with the classic like the Big mac,the quarter pounder also other meal they have for years. I came to McDonald's to have breakfast I decided to get my favorite breakfast is the two sauage McDuffie with egg combo come with hash brown and choice of drink I choice coffee one drink that pick me up in the morning. I enjoy the sausage McDuffie for years I feel when visitva different McDonald's the food taste different for me I don't know why it's a mystery to me.

This is such a GREAT!! Mc Donald's The whole Team every time I stop by , they are busy but have such a GREAT!!! Customer service I love it! And I Thank them!

No menus for the breakfast were available, when the cashier was asked about them she only went by name and number. I picked the number one which was "very small" and the potatoe was full of grease. A grilled chicken sandwich was ordered but they only had 'Fried". It only came with pickles, no mayo or lettuce was given and the ketchup was only given if asked. This is the last time I eat at any Macdonald except for the deluxe breakfast, otherwise I don't recommend this food chain 😖

EVERYTIME I go here they mess up my order. It's so simple but they always mess it up. I feel like their employees didn't even graduate high school at how clueless they typically are.

Walked in to this Fair Oaks McDonald's in So Pasadena to order a quick Chicken M nuggets Combo meal for a friend. The Young man at the counter whom took my order seemed a little nervous, repeating back my order 3 times to me. I didn't know I had that kind of affect on people? Lol! In thee end , Before walking out, I turn to him and said, (thank you and have a good evening.) He replied back, you as well Sir. That was the highlight of my day. I believe the reason he repeated my order to me 3 times was because, he just wanted to make sure my order was correct. Bless his heart.

Great McDonald's! Clean and fast! And food is always super hot and fresh..and a HUGE THANK U TO MIA!!! she was amazing 👏 and sooo helpful and nice!! Will be back cause of Mia and the rest of the team at this location😁👍🏻❤️

I ordered large fries, this is what they gave me:

Had a lovely young lady help me with my order and explained the menu as I'm from England so didn't get the VAT thingy but she was so helpful, polite and kind she is a credit to your company. I don't know her name but she was working at the front serving inside the restaurant at 16.30pm on 10.09.23

Customer service and food were on point 👌 fries 🍟warm, crunchy on the outside, while the center was soft. The buns were also warm and slightly toasted, and cheese was melted. Definitely coming here again, small secret....I am not the biggest fan of McDonald's which makes this extra good!!! The only thing I would fix is the entrance, as it is in a very busy street and not ideally accessible. Other than that, top restaurant on my McDonald's list.

Fine food and quick service at noon. However I wasn't able to use soap dispenser in bathroom and hand sanitizers were empty. But someone was at work cleaning and may not have gotten around to the problems.

The restaurant is clean and well maintained, but the staff is sub par. They leave customers to their own devices on their kiosks to order and ignore a long line at their register. I do not go in the drive through because they frequently fill my order inaccurately. This location is always busy and they seem to be understaffed.

Went in a bit after nine, wasn't standoffish or rude, took my money and gave me McDonald's in return

Never ready in the morning at 5:30am. Orders take a very long time. About a 10 min Wait. Every morning doesn’t fail. If they open at 5:30am they should be ready to serve at 5:30am. I would leave less stars if I could.

This store in South Pasadena is quiet, clean and great staff. And no homeless and drunks sleeping around. I'm tired of this problem in California.

The cashiers at this McDonald's make the trip and the meal so much better. Friendly, sweet, helpful, and efficient. Kudos to this McDonald's especially in the morning with the girls.

I had to change my 4 star experience- the food was literally slapped together, the lettuce was soggy from the overwhelming amount of mayo, my Mobil order took forever and didn't come complete... we were missing a drink, and a $5 sandwich, they gave 2 happy meals instead of one and neither had a drink. I thought by putting in a Mobile order would be beneficial but in this case i don't think anything could have helped the staff except scheduling more employees. *original post*-It's a long wait at the busy time (understandable)...but they should schedule accordingly. I always order with my mobile app (highly recommend) and still wait for way too long. It's all good though because the deals I get with the mobile app are unbelievable.

Quick, asked for coffee and hi5 chocolate mix w/bfast combo and they did that. Tasted great. Biscuit was lil hard...🤗🤔

Do not order curbside, Uber eat , doordash, postmate, etc , they will make you a long wait, especially you are black , Mexican or Hispanic , Asian, etc. during the night time are even worse for it.

Drive thru window is pretty slow, but I think with Covid and all they aren't yet fully staffed. Interior is huge and there is also a small patio area there too. Plenty of parking in the back.

Hours are not accurate, food is usually good, have forgotten ketchup/sauces before

Has to grab a quick drink and this McDonald's on South Pas is perfect for that . Great service and it was a long line but went by fast....awesome..

One of the best McDonald's I've driven through and you've eaten inside sparkling clean it's ran with an old woman Latina crew they are amazing it looks like they make you feel like you're in their kitchen

Unhappy guest, unhappy workers. How hard is it to get one order wrong consistently? How many time can this joint messed up my ‘ 1 ‘ one , item order. In the past 5 visits, I only order 1 Diet Coke through the mobile app, and 3 out of 5 times they gave me… regular Coke, doctor pepper, and even badly mixed Diet Coke. Wow, like they did it on purpose because I only order 1 thing.

The coffe wasn't good yesterday afternoon , usually is good not yesterday I recommend to taste ur coffee before u leave