1/5 Bridgette J. 6 months ago on Google β’ 5 reviews
Front
desk
staff
continued
to
check-in
guests
on
a
100
degree
day
with
their
AC's
broken
and
gave
absolutely
no
notice
to
guests
that
AC's
were
broken.
As
I
checked
in,
I
heard
front
desk
agent
explain
over
the
phone
to
another
guest
that
the
AC
just
needed
some
time
to
get
going
and
cool
the
room
down,
so
I
took
a
mental
note
that
my
room
might
be
the
same
so
I
told
my
husband
we
need
to
turn
on
the
AC
as
soon
as
we
get
into
the
room
and
go
to
the
pool
for
an
hour
or
two
while
it
cools
down.
We
got
to
our
room
and
it
was
a
MILLION
degrees
so
we
turned
on
the
AC
and
went
to
the
pool
expecting
the
AC
to
just
need
time
to
cool
the
room
down.
Came
back
up
to
the
room
2
hours
later
to
the
exact
same
temp
in
the
room,
unbearable!
(I
have
3
children
by
the
way,
including
an
infant)
At
this
point
I
call
the
front
desk
to
ask
if
the
AC
is
broken,
the
guy
tells
me
no
its
not
broken
but
he
can
send
up
a
portable
AC
for
my
room.
I
say
YES
PLEASE
this
is
unbearable.
We
wait
45
minutes,
no
AC
so
we
decide
to
walk
to
dinner
and
before
we
left
I
went
up
to
the
front
desk
to
let
them
know
we
could
not
stand
to
be
in
the
room
so
we
were
going
to
dinner
while
we
wait
for
the
portable
AC
to
arrive
and
get
set
up
and
I
also
gave
them
permission
to
enter
while
we
were
at
dinner.
Front
desk
guy
said
ok
thanks
for
the
notice.
Came
back
from
dinner
(at
this
point
its
9pm,
all
three
kids
bed
time)
and
there
is
no
AC
in
our
room.
I
went
to
the
front
desk
and
they
told
me
that
there
were
no
more
portable
AC's
and
that
they
could
get
me
a
BOX
FAN.
At
this
point
I'm
livid,
because
the
only
reason
I
didn't
panic
and
demand
a
portable
AC
the
second
we
arrived
was
because
the
front
desk
was
telling
everyone
to
just
wait
it
out,
the
AC
would
get
going
and
cool
the
room
down
but
that
was
a
complete
lie
and
now
my
family
is
screwed
because
we
apparently
waited
too
long
to
make
a
big
deal
about
the
AC
and
now
they
had
all
been
given
out.
The
front
desk
agent
apologized
and
offered
a
discount
on
the
room
which
was
a
laughable
solution
since
I
wasn't
even
paying
for
my
room,
it
was
paid
for
by.
my
employer
and
we
just
needed
to
be
comfortable.
I
would
have
let
this
go
but
I
can't
get
over
the
fact
that
they
CONTINUED
TO
CHECK
PEOPLE
IN
knowing
their
AC's
were
all
broken
and
that
no
more
portable
AC's
were
available.
No
notice,
no
"Hey
just
FYI
our
AC
is
broken
and
we
have
no
portable
AC's
left,
do
you
still
want
to
checkin?
"
I
watched
another
poor
family
with
a
newborn
baby
check
in
as
we
left
with
all
of
our
luggage
at
9:30PM
with
half
asleep
kids
that
had
to
be
up
at
7
am
for
a
youth
football
game.
Thankfully,
there
was
another
room
at
another
hotel
available
just
a
few
miles
away
and
we
ended
up
leaving
and
sleeping
comfortably
but
for
as
nice
as
this
hotel
is
in
the
lobby,
I'm
shocked
they
think
its
okay
to
run
a
business
like
this.
Shame
on
you!!!!
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